The Aged Care Quality and Safety Commission will deliver a webinar focusing on rights-based complaints handling under the new Aged Care Act.

Hosted by Commissioner Liz Hefren-Webb, you will hear from Treasure Jennings, the new independent Aged Care Complaints Commissioner. This role is appointed by the Minister for Aged Care and Seniors and is responsible for handling complaints independently from the Commission to enhance transparency and accountability.

Treasure will explain how the Aged Care Quality and Safety Commission are delivering a complaints service that upholds the rights of older people. 

We will also discuss best practice complaints handling for providers and what older people can expect when they make a complaint to the Commission.

Panel:

• Liz Hefren-Webb, Commissioner, Aged Care Quality and Safety Commission (Chair)
• Treasure Jennings, Aged Care Complaints Commissioner, Aged Care Quality and Safety Commission
• David Pezzanite, Assistant Commissioner, Intake and Complaints, Aged Care Quality and Safety Commission
• Samantha Edmonds, Director Policy, Education & Systemic Advocacy, OPAN
• David Wright-Howie, Senior Policy Officer, COTA

Registrations will open on Tuesday 27 January 2026, via the Commission Webinars page