My Aged Care Service Provider and Assessor Helpline

The My Aged Care service provider and assessor helpline: 1800 836 799 can assist with enquiries relating to the My Aged Care system and provide technical support.

The helpline is available 8am to 8pm Monday to Friday & 10am to 2pm Saturday, local time across Australia.

If you have limited internet access or other technical issues that prevent you using the Portal, then please contact the Department of Health at myagedcare@health.gov.au.