Fresh Skills, Familiar Faces Reinvigorate Aged Workforce
By Danni Meredith, Sector Support Coordinator
Aged care service providers are facing workforce shortages, driven by worker burnout compounded by rising demand for service delivery. But there may be light at the end of the tunnel for those willing to try something a little different.
There is a concept gaining traction across Australian workplaces that looks to embrace the returning employee. Commonly known as “Boomerang staff” these are individuals who have left an organisation for many reasons including travel, career development, carer responsibilities, or the need to try something new. Then at a later point in time they choose to return to the workplace as an opportunity for career progression has arisen. At Your Side, this approach has been successful on several occasions.
The key lies in leadership. Managers who support staff in pursuing growth beyond their current workplace, while keeping the door open for their return, are setting themselves apart. Creating a nurturing culture that values learning and personal development, whether through formal training or experiences gained elsewhere, helps ensure that returning employees bring fresh skills, and perspectives along with different ways of working that are highly transferable to aged care.
Practical steps can make a significant difference. During exit interviews, ask departing staff if they would consider returning in the future. If they say yes, add them to a list shared with the leadership team, and encourage managers to stay in touch. For larger organisation think about creating an Alumni program where there is targeted ongoing connection with the exited employees. Set up referral programs with your existing staff who stay in contact with ex – employees to keep the lines of communication open.
When vacancies arise, this list becomes a valuable resource for reconnecting with people who already understand your organisation’s policies and procedures, making re-entry smooth and efficient.
Boomerang staff do not just bring back expertise, they return with renewed energy, innovative ideas, new skills that are valuable to the organisation and a deepened appreciation for the workplace. In some cases, and if your service model allows, inviting former staff to volunteer can also be mutually beneficial, as they already know how things operate.
Ultimately, when someone chooses to come back, it is more than just filling a role, it is a powerful endorsement of your organisation’s culture. In fact, it is the ultimate compliment.