Managing Client Expectations and Challenging Conversations
What happens when there is a mismatch between what the client and/or their representatives want or expect from a service and what the program can offer?
How can you best handle challenging conversations and remain respectful?
This 90 minute on-line learning session will give practical hints at establishing co-operative relationships, managing conversations about fees, when requests are outside the guidelines and when there are differing opinions on support options.
This webinar is organised by SSD Central Coast & Hunter. Register here.