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15
September
Thursday

Managing Client Expectations and Challenging Conversations

15 September @ 1:00 am - 2:30 pm
  • This event has passed.

What happens when there is a mismatch between what the client and/or their representatives want or expect from a service and what the program can offer?

How can you best handle challenging conversations and remain respectful?

This 90 minute on-line learning session will give practical hints at establishing co-operative relationships, managing conversations about fees, when requests are outside the guidelines and when there are differing opinions on support options.

This webinar is organised by SSD Central Coast & Hunter. Register here.

Details
Date: 15 September
Time: 1:00 am - 2:30 pm
Venue
Venue Name: Online