The new Aged Care Act is explicit about the right of the individual to use their preferred language or method of communication, with access to interpreters and communication aids as required.

The Strengthened Aged Care Quality Standards are also clear about the role of appropriate communication with the individual to ensure a safe and high-quality experience of services and care.

This webinar explores key approaches, and the translating and interpreting resources, to meet these requirements for effective cross-cultural communication with the older person in their preferred language.

Register here