This workshop is designed to support organisations develop and implement an effective consumer feedback system.

This includes information about:

• Best practice consumer feedback systems tools and resources and their alignment with the relevant quality standards
• Designing data collection systems that enable all clients to provide feedback in meaningful ways (including how to build flexible data collection strategies within a consistent system)
• Utilising consumer feedback to support ongoing quality improvement opportunities
• Promoting staff buy-in and effective engagement
• Common implementation challenges, barriers and/or points of resistance
• Ongoing monitoring and evaluation activities

Presenter: Kate Pascale, Director, Kate Pascale and Associates

Audience: This workshop is designed specifically for staff involved in leading the design and/or implementation of an organisation’s consumer feedback system. This may include leadersip teams, project teams, steering groups, project champions and other quality improvement staff.

This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.

Register here

Further information here