Home Services - 5 key areas of Risk - Workshop
2023-03-14 13:00 - 16:30 (Australia/Sydney) | Online
This online workshop complements the Quality and Safety in Home Services – 5 Key Areas of Risk guidance and is specific to providers of aged care home services.
The workshop focuses on provider obligations and responsibilities in the context of risk. It includes a series of interactive, practical examples designed to help participants understand key elements of the 5 areas of risk and to then apply these considerations to their individual service-settings.
This content will be of greatest value to those who consider and manage risk from a whole-of-service perspective, in terms of aspects of policy, procedures and governance.
Learning outcomes
Through active participation in this workshop, participants will:

Understand the concept of risk management ​
Understand the 5 key risk areas in home services​
Apply techniques of risk management to the 5 key risk areas​

Target Audience
This workshop is for providers of aged care home services at the senior management and governance/board level. This may include:

senior managers and supervisors
board members
educators
executives

Participants are expected to have a sound knowledge and understanding of the Aged Care Quality Standards and their application.
Cost Registration is $50 per person (excluding GST)
View all Workshops from the Commission here
Register here

In Home Aged Care: Reform Update & Strategies Webinar
2023-03-14 13:00 - 15:00
It’s less than 18 months until the launch of the new National Home Care program. This series of webinars is an opportunity to strategically position your Home Care operations for success.
Presented by Jennene Buckley, Enkindle
In this webinar, Enkindle will provide a succinct overview of the current status of the aged care reform impacting CHSP and Home Care providers together with 10 Strategies for Reform Success, detailing immediate and medium-term strategies to be included in every organisation’s reform roadmap.
Some of the key strategic considerations that will be unpacked:
• Understanding the Drivers for success in the proposed Home Care Model
• Building a rich understanding of your current client journey
• Understanding your unit costs and efficiency
• Developing a workforce strategy that considers your current and future workforce needs
• Build a voice of a customer program that builds your brand
• Technology Considerations
Register here

Effective Incident Management Systems (IMS)
2023-03-09 13:00 - 15:30
This online workshop covers processes, guidance and practical examples of effective incident management systems. The purpose of this workshop is to introduce these key concepts while providing an explanation of how maintaining an effective incident management system will enable your reporting under the Serious Incident Response Scheme (SIRS).
Please note: This workshop has been developed as a revised version of the Incident Management System content covered in the full-day SIRS workshop, which has been run between December 2021 and July 2022.
Learning outcomes
Through active participation in this workshop, participants will:

understand and recognise the importance of an effective IMS
Know your roles and responsibilities within your IMS
​Know your role in responding to incidents under your IMS
Be able to apply techniques and tips for better prevention, management and reporting of incidents

Target Audience: This workshop is suitable for employees of all levels within providers of aged care services, both home care and residential care. It has been developed based on feedback received from the sector and will be particularly relevant to anyone new to the sector or seeking an introductory overview of Incident Management Systems.
Cost Registration is $50 per person (excluding GST)
View all Workshops from the Commission here
Register here

Supporting NSW and ACT home care providers to recruit and train personal care workers
2023-03-07 14:00 - 15:00
Hosted by the Department of Health and Aged Care.
This webinar is for NSW and ACT home care providers looking to attract, recruit and train personal care workers to the aged care sector. Settlement Services Australia will be available to share information about their roles in the program, their success and lessons learnt.
Presenters
Craig Dunkeld, Director, Market and Workforce, Department of Health and Aged Care
Iggy Pintado – Settlement Services International
Register here

Resilience and Agility at Work – workplace wellbeing program
2023-03-03 10:00 - 11:30
Hosted by SSD Central Coast, ORANGES is a program that provides measurable outcomes to improve the overall performance and wellbeing of your people, teams and business. Facilitated by the Oranges Toolkit, this unique program is designed to help people (and therefore their organisations) be more resilient, optimistic, productive, efficient and happier.
Based on the science and practices of positive psychology, ORANGES provides individuals, teams and whole businesses with the skills and tools to create greater optimal functioning people and organisations.
This program is implemented in segment sessions over a period of 8 weeks. It is important that participants attend all sessions to benefit from the whole program.
Register here.

Department of Health and Aged Care - Digital Transformation Tech Talk (Webinar)
2023-03-02 14:00 - 15:30
The Department of Health and Aged Care’s Digital Transformation agenda is working to create a better-connected aged care network, that is consolidated, sustainable, automated and modern.
In this first webinar for 2023, we’ll provide a forecast of the aged care reforms and digital transformation initiatives you can expect in the coming months, as well as a ‘playback’ on the Star Ratings release (which went live late last year). You will also have a chance to ask questions.
Register here

EOI: Co-Design Activity for Care Providers (Digital Transformation for the Aged Care Sector - Online Workshop)
2023-03-01 13:30 - 15:00
As part of the Department of Health and Aged Care’s Digital Transformation for the Aged Care sector, volunteer participants are sought for a 1.5 hour workshop. The project is to develop an IT solution for new data collection. The Department is working to publish additional information about the operations of providers on the My Aged Care website.
About the project

This project was stood up after a Royal Commission into Aged Care Quality and Safety recommendations that focused on older Australians having better access to information about approved providers’ operations.
The Department is working to publish additional information about the operations of residential, home, and transition care providers on the My Aged Care website.
Where possible, the information will be sourced from data we already hold.
From 31 October 2023, providers will be required to supply some additional information about their operations to the department.
An IT solution is being developed for the new data collection (expected to be ready July 2023), with the IT build for publication of data on My Aged Care expected to be ready from January 2024.

About the activity

We are keenly looking for residential and home care providers to participate in a 1.5 hour workshop through a video conference hosted on webex
The session will be held on 1 March 2023 at 1.30pm (ASET)
Input from the session will support the IT design of the provider operations data collection tool
Participants will require access to video conference facilities

Participant Criteria

We are looking for residential and home care providers only
We welcome providers of all sizes and across the country

What to expect on the day of the video conference session

An overview of the project will be provided, including an overview of the relevant legislative requirements
We will workshop and seek your advice about the proposed data collection approach. In particular, we would like to get your input for:

the statement signed by the governing body which will confirm whether the provider complied with its duties under the aged care legislative framework
What kind of feedback and complaints have been received by providers on each service?
Have there been any key improvements made to a service?

Additional Information

If you would like to participate in this workshop, we would also appreciate the ability to contact you (if needed) if we encounter any specific issues during the build of the IT solution and need some advice. If we did need to contact you

It would be an informal chat on the telephone or you can tell us how you would prefer to be contacted.
Times we might need to reach out would be between March and May 2023 while the data collection tool is being developed. This may extend to December 2023 when data presentation for publishing on My Aged Care is to be finalised.
Contact would be by exception and we would be mindful of time and other commitments
We would coordinate a time that best suits you if we need to reach out

For more information email DTSectorPartners@Health.gov.au
Register your interest here

Exploring the role of governing bodies and executives in leading digital adoption (Webinar)
2023-03-01 12:00 - 13:00
The Aged Care Quality & Safety Commission, as part of the Governing for Reform in Aged Care Program, invite you to attend the Exploring the role of governing bodies and executives in leading digital adoption webinar to be held on Wednesday 1 March 2023, 12pm (AEDT). This online and free session is available for program participants only.
The world we operate in is becoming increasingly digitised. Every new medical device, monitor and communication device is digitally enabled and often mobile. Increasingly, equipment such as wheelchairs and beds are actively broadcasting data, all the while operating alongside an unmanaged ecosystem of smart devices being used by patients, visitors, family members, staff and other third parties. As is the case in many other sectors, the aged care sector is moving towards an inevitable digital ‘boom’.
The use of technology in the aged care sector has the potential to change the way providers deliver services and improve consumer outcomes. Organisations that view technology as an enabler of improvement and change are better positioned to be able to respond to change, identify opportunities for improvement and continue to deliver high quality care.
This webinar will discuss the adoption of digital technology and innovation in aged care, and why it is crucial for executive leaders and governing body members to lead the integration of digital technology in their service offerings.
Hear from aged care sector leaders and subject matter experts about:

How technology can be utilised to enable providers to deliver sustainable and high-quality services, which result in high quality consumer and employee experiences
The role executive leaders and governing body members in creating an environment that supports the integration of innovative technology in order to achieve excellence in service delivery
How to engage all governing body members and executives in the uptake of new digital technology to provide leadership in implementation across the organisation
How to navigate through the complex environment of technology

The Governing for Reform in Aged Care Program webinars are run once a month and are the most popular of the learning activities offered as part of the Program.
Please note, this event is only open to participants of the Governing for Reform in Aged Care program. Enrol in the program here
If you are already a participant in the program, register for this webinar here

Mental Health Awareness and the Older Person: An Aged Care Worker’s Guide to Understanding the impact of stress & anxiety on an older person
2023-03-01 11:30 - 13:00
Hosted by ACCPA, this webinar will explore how Stress & anxiety can have a significant impact on the older person’s cognitive capacity and their ability to fully enjoy life. It is not uncommon for an older person to experience increasing levels of stress & anxiety as they age. During this webinar you will learn why this occurs and what you can do to provide practical support to an older person.
Cost: CHSP (SA & NSW only): $30 inc GST
Register here.

First Nations: Yarning Circles – Connection and Communication
2023-02-23 14:30 - 16:00
Hosted by ACCPA, the aim of this session is to increase the knowledge of Aged Service providers, to support them to create culturally safe and considered environments, where First Nations Peoples feel welcome, comfortable and thrive – both as a care recipient and an employee.
Cost: CHSP (SA & NSW only): $30 inc GST
Register here.

Culturally Inclusive Service Delivery
2023-02-23 14:00 - 16:00
Hosted by SSD Central Coast, this training will assist you to  develop strategies to enhance cultural competence and gain insights into the diverse needs of people from culturally and linguistically diverse backgrounds.
Register here.

Practice Makes Perfect - Series of Webinars for Aged Care workers
2023-02-23 08:00 - 2023-05-04 17:00
Hosted by Booroongen Djugun College (SSD team), this training is designed as a series of building blocks that collectively build knowledge and skills in key Aged Care program areas. The trainings are facilitated by Glen Sorensen from Aged Communications.
Each session runs on a Thursday, 2.00-3.00pm.
To register for this free program, CHSP, RAT, ACAT and Care Coordinators can contact Rhonda.Smith@booroongendjugun.com.au.

2
23 Feb
Engaging Clients

3
9 Mar
Getting to Client Set Goals

4
16 Mar
Measuring Client Outcomes

5
30 Mar
Managing Client Expectations

6
6 Apr
Managing Client Risk

7
27 Apr
Short-term Reablement

8
4 May
Aged Care Diversity Framework

Mental Health Awareness and the Older Person: An Aged Care Workers Guide to Supporting an older person through significant life events
2023-02-22 14:30 - 16:00
Hosted by ACCPA, this webinar considers the impact of later life events on an older person’s mental health and wellbeing. During the 1.5 hours, aged care workers will be able to identify helpful ways in which to provide meaningful support to the older person.
Cost: CHSP (SA & NSW only): $30 inc GST
Register here.

ACT ! Emergency Preparedness Workshop
2023-02-22 10:00 - 12:00, 2023-02-15 10:00 - 12:00
Hosted by SSD Central Coast, this workshop will explore the different elements of the toolkit. It supports home support providers to empower older people to make decisions about preparing for emergencies, by building on their knowledge of local risks, initiating and supporting individual discussions around what they can do to prepare, providing concise, practical information and linking in appropriate supports, if required. It also builds the capacity of home support services, including local NSW Meals on Wheels providers, to train their staff and volunteers on how to discuss emergency preparedness with their clients and make referrals to emergency services for assistance.
Register here.

Staff Recruitment and Retention
2023-02-22 09:00 - 10:00
Hosted by SSD Central Coast, this webinar will include a live presentation and Neil’s Masterclass covering Care Recruitment Fundamentals, Attraction, Sourcing, Building and Effective Recruitment Process and Screening, Selection and Interviewing.
Neil Eastwood has shaken up the Care Sector by his brutally honest research findings and practical, down-to-earth solutions to​ find and keep care staff (especially those that you’d like to clone). Neil is an authority on care recruitment and retention, the author of the book Saving Social Care and the founder and CEO of Care Friends, the employee referral app for the sector. He has spent the past thirteen years researching and testing best practice methods of finding and keeping care workers, helping providers transform their recruitment process. He was previously a director at a national home care provider with 10,000 staff and speaks internationally on how to find and keep great care staff.
Register here.

Information Session: Hoarding Support Program
2023-02-16 13:00 - 14:30, 2023-02-14 13:00 - 14:30
If you have any clients that you believe would benefit from the Online Buried in Treasures Hoarding group support program, sign up for this Online Information Session and have your clients register for the FREE 15-week group program.The information session aims to provide you and your clients with details about the Buried in Treasures programs. These sessions will cover:

A breakdown of the Buried in Treasures Model and the purpose of the support group
Benefits of the group and what you / your clients/ loved ones can get out of it.
What does a successful journey look like?
Ways to support clients/loved ones through the process
Strategies for motivating and providing encouragement.
Testimonials from past participants.

Register here

Supporting older people experiencing challenging behaviours
2023-02-16 11:00 - 12:00
Hosted by Vision Australia, this webinar will share advice on the following:
• What is driving the challenging behaviour
• Becoming aware of your emotions and managing unpleasant feelings
• Applying techniques that uncover why the individual might be distressed
Download flyer here. Register here.

Food for Thought – the Link between Food, Culture and Identity Webinar
2023-02-15 14:00 - 15:00
Organised by the Centre for Cultural Diversity in Ageing, this webinar focuses on the connection between food, culture and identity and the importance of providing food diversity and choice in aged care settings.
It will include good practice examples from Bolton Clarke and Altura Learning.
It will also include insights from OSCAR Care Group about how to co-design multicultural recipes that have been approved by dietitians working in aged care.
Register here.

Preparing for CHSP 2023-24 Grant Extension Changes
2023-02-09 15:00 - 16:00
Commonwealth Home Support Program (CHSP) providers should now be aware that their CHSP funding agreement is to be extended until 30 June 2024 to align with the commencement of a single home care program from 1 July 2024.
The Department of Health and Aged Care recently released a provider update on the CHSP 2023-24 grant extensions to commence 1 July 2023, providing lead time to for CHSP providers to account for these changes. This update includes reference to the similarities and differences in current grant arrangements and adjustments to the CHSP national unit price range.
This meeting will openly review with ACCPA’s Home Care Membership the official guidance and change/risk management strategies/processes to support your preparation and implementation of the change requirements. A Department of Health and Aged Care representative will participate in the meeting.
Members with a CHSP funding agreement are encouraged to attend.
Register here

Mental Health Awareness and the Older Person: An Aged Care Workers Guide to The impact of mental illness on an older person
2023-02-08 11:30 - 13:00
Hosted by ACCPA, this workshop will explore not only the physical and mental health impacts but also delves into an older person’s sense of self, self-stigma and the potential impact on an older person’s identity.
Cost: CHSP (SA & NSW only): $30 inc GST
Register here.

Compliance Essentials: Key Personnel Masterclass
2023-02-07 11:00 - 12:30
Hosted by Thomson Geer Lawyers, this Masterclass provides you with current aged care updates and a practical application and understanding of your key personnel obligations and approved provider responsibilities.
◾ Module 1 – 7 February 2023
◾ Module 2 – 14 February 2023
◾ Module 3 – 21 February 2023
◾ Module 4 – 28 February 2023
◾ Module 5 – 7 March 2023
◾ Module 6 – 14 March 2023
More information and registration here.

Innovative Models of In Home Care Webinar
2023-02-02 11:00 - 12:30
In this webinar you will gain practical knowledge and fresh insights on what to consider in relation to developing innovative models of in-home care. We will showcase some best practice examples from Australia and overseas and how these benefit the client, the workforce and the organisation.
Learning Outcomes
✔ Describe the essential components of a sustainable business model.
✔ Outline innovative models of care that will appeal to your target market.
✔ Identify your organisation’s opportunities and obstacles.
✔ Identify financial resources and options.
✔ Develop networks of relationships to benefit clients.
Register here

Advocacy: Improving outcomes for older people
2023-02-01 12:30 - 13:30
Join this discussion about the importance of aged care advocacy in supporting older people. OPAN advocates can inform service providers ensuring the delivery of quality care.
Objectives:

Assisting aged care workers (both home and RACF providers) to support older people to self-advocate
Explore key issues that come up for advocates, perhaps refer to presenting issues report
Identify solutions to these key issues along with steps and processes to solve them.

Register here

Refresh Mindset - Oranges toolkit Webinar
2023-02-01 10:00 - 11:00
60 minute webinar for Leaders – Strategies to refresh our fatigue and continue to lead and inspire employees amid change and uncertainty?
In this interactive and engaging webinar, we’ll share ways how to be less reactive to these ongoing stressors by paying attention to your energy levels. We will help you recognise the four different zones we typically move in and out of on any given day; survival; burnout; performance and renewal.
Register here

New Aged Care Reforms – Code of Conduct and Provider Governance
2023-01-31 15:00 - 16:00
Hear from speakers from the Aged Care Quality and Safety Commission as they provide a general overview of the reforms, where to go to get further information and a summary of the types of questions received from providers so far.
Register here

Hear our voices: participating in aged care and reform webinar
2023-01-31 11:30 - 12:30
Older people are the experts on the aged care support they require and how it should be delivered. Our panel will discuss how you can improve aged care through consumer advisory bodies that support and improve person-centred care. They will offer tips on how to impact and influence reform. They will also provide a deeper understanding of the new requirement for service providers to establish advisory groups by December 2023.
This webinar will explore:

the role of advisory groups in aged care reforms
how to have your voice heard
how providers can engage with the people using their services
lessons from those who have established advisory groups.

Register here

Hear our voices: participating in aged care and reform
2023-01-31 11:30
Hosted by OPAN, this panel will discuss how you can improve aged care through consumer advisory bodies that support and improve person-centred care. They will offer tips on how to impact and influence reform. They will also provide a deeper understanding of the new requirement for service providers to establish advisory groups by December 2023.
This webinar will explore:

the role of advisory groups in aged care reforms
how to have your voice heard
how providers can engage with the people using their services
lessons from those who have established advisory groups.

Register here.

Understanding & Improving Financial Viability for CHSP providers webinar
2023-01-31 10:00 - 11:00
Presented by Stewart Brown and targeted at CEOs, Finance Officers and Board Members, this one hour webinar provides an overview of how to assess and improve your organisation’s financial viability in light of the reforms currently facing CHSP providers.
Register here
