Statement of Rights (OPAN webinar)
2025-03-26 13:00 - 14:00 (Australia/Sydney) | Online
OPAN will discuss the Statement of Rights as part of an ongoing series to help you understand the changes under the new Aged Care Act. The Statement of Rights is an important part of the new Act explaining what rights older people have when accessing aged care services. We will work through what the Statement of Rights means for you and how it gives you the right to:

make decisions about your life
have your decisions not just accepted, but respected
get information and support to help you make decisions
communicate your wishes, needs and preferences
feel safe and respected
have your culture and identity respected
stay connected with your community.

Panel: Daniella Greenwood, Consultant, Author – Human rights
More panel members to be announced
Register here

DoHAC Support at Home program update webinar for older people, families and carers webinar
2025-03-25 14:00 - 15:00
This webinar will give older people, families and carers an update on the Support at Home program, including information for existing care recipients transitioning into Support at Home from 1 July 2025. The Department will be joined by a representative from OPAN.
Register here

Writing Effective Grant Applications & Finding Additional Fund (online workshop)
2025-03-25 13:00 - 15:00
This workshop is to promote and enhance access to a diverse range of grants and funding resources, and to improve quality of grant applications. It covers
• Underpinning knowledge and best practice
• Working strategically
• Finding grants and funding sources
• Case study
• Project management fundamentals
Trainer: Tania Krasinski (Director, Redwoods Work Collaborative)
Suitable for: aged care providers, community organisations, not-for-profit organisations, community groups
This workshop is brought to you by the Sector Support & Development Teams in the Northern Sydney region: Your Side, Ku-ring-gai Council, Mosman Municipal Council, Willoughby City Council.
Register here

CHSP Futures online conference: Reimagining CHSP Together
2025-03-25 09:00 - 2025-03-26 16:30
Register now and join us at the CHSP Futures Online Conference in March, 2025! Now in it’s 5th year, this established conference will prepare you for upcoming changes to the program as well as guide and support you in your current work.
Giving a voice to providers, participants and professionals, this conference will focus on four key priorities as the sector comes together to reimagine;

Future focus for compliance and regulation
Future vision of workforce
Future shaping service provision and capacity
Sustainability and viability into the future

Running from 10am – 4.30pm on Tuesday 25 & Wednesday 26 March, this virtual conference will feature keynote sessions, panel discussions, fireside chats as well as breakouts.
Register here

DoHAC Reform readiness for NATSIFAC providers (webinar)
2025-03-20 14:00 - 15:30
This webinar will help National Aboriginal and Torres Strait Islander Flexible Aged Care providers understand how the new Aged Care Act will impact them. Topics will include new worker screening requirements, the single assessment system and what the new Act means for providers.
Register here

Advance care planning for LGBTQIA+ people (webinar)
2025-03-19 18:00 - 19:30
It is never too early to talk about our wishes for our end-of-life.
For LGBTQIA+ people, making decisions about medical treatment in the event of an injury or illness can be uncomfortable and confronting, a discomfort that is made worse by past experiences of discrimination and exclusion from the healthcare system. It is essential that we take proactive steps to have our voices heard, our identities affirmed, and that our loved ones are confident to know what we want at end-of-life.
Your choices matter, and advance care planning allows you to ensure that your wishes are known and respected.
For Advance Care Planning week (17-25 March 2025), Southeast Monash Legal Service are joined by Advance Care Planning Australia to deliver this free webinar for LGBTQIA+ people and their loved ones. You’ll hear from Kylie Ash from Advance Care Planning Australia, and Kavitha Sivasamy, Justice Q Lawyer at Southeast Monash Legal Service. This webinar is designed to provide general information about advance care planning within a Victorian context, and should not be considered legal advice.
For more information contact Fiona on 03 9545 7400 or email info_justiceq@smls.com.au
Register here

ACQSC Bringing the Strengthened Quality Standards to life (webinar)
2025-03-18 14:00 - 15:00
This is a webinar for aged care providers. The Strengthened Quality Standards will replace the current Aged Care Quality Standards on 1 July 2025.
Hosted by the Aged Care Quality and Safety Commissioner, Liz Hefren-Webb, this webinar will cover:

key differences between the current Aged Care Quality Standards and the new Strengthened Standards
how compliance with the Strengthened Quality Standards will be a condition of registration in the new Aged Care Act for providers registered in categories 4,5,6
how the Commission monitors each registered provider’s compliance with their conditions of registration, including compliance with the Strengthened Quality Standards.

Our panel will also briefly cover the role of audit in registration processes. We hope at the end of the webinar, providers will:

understand how the strengthened Quality Standards can guide the provision of safe, high-quality care, and what they can do to prepare for implementation.
understand how the Commission will monitor compliance with conditions of registration, including the Strengthened Quality Standards.
know where to go for more information, education and guidance.

Register here

Leading Mentally Healthy Teams (Oranges Toolkit Wellbeing Masterclass Series)
2025-03-17 11:00 - 12:00
This is a great intro to support modern leaders create the conditions for their teams to thrive.
When people feel mentally healthy, they’re better equipped to perform well at work.
Unfortunately, one in five Aussies experience mental ill-health every year (National Study of Mental Health and Wellbeing, 2022) costing Australian workplaces a staggering $10.9 billion in absenteeism and presenteeism (PwC and Beyond Blue, 2014).
Alarmingly only 56% of Aussie workers felt comfortable talking about their mental health at work (Thriving Workplace Report, 2023). The good news is when we invest in workplace mental health and wellbeing, we can see returns of up to $4 for every $1 spent (Aust Productivity Commission, 2021)
With these statistics in mind, its essential organisations equip their leaders with the tools to create open and safe places for people to work at their best. It’s also essential that leaders destigmatise mental ill-health and have wellbeing-related conversations with their teams.
In this highly interactive session, your team will leave with an understanding of:

What mental health is, the prevalence of mental ill-health in Australia
The signs to look out for how to have a positive wellbeing conversation
Actionable strategies to build and sustain mentally healthy and well teams

Brought to you by Sector Support Central Coast and Hunter
Register here

DoHAC Commonwealth Home Support Programme 2025-27 extension and reforms update (webinar)
2025-03-13 14:00 - 15:00
This webinar is aimed at CHSP providers and will include information about:

the CHSP 2025-27 extension grant process
new regulatory requirements under the new Aged Care Act
changes to reporting and new reporting obligations
provider obligations for My Aged Care client registration
CHSP services under the new Aged Care Act.

Register here

Working in Partnership “Doing with, not to”
2025-03-04 10:00 - 11:00
This session will help staff in aged and disability services to learn how to meet Quality Standards by working in partnership with the people they support
Course outcomes
•Understand the concept of “doing with, not to”
•Discover the benefits of working collaboratively
•Learn how to successfully work in partnership with the person you support
•Put new skills into practice using case scenarios
Who should attend:
•Coordinators
•Staff responsible for writing care and services plans
•Care and Support Staff in aged and disability services
For further information contact macsa@mac.org.au
Register here

Emotional Intelligence at Work
2025-02-27 13:30 - 16:00
Emotional intelligence (EI) refers to the ability to recognise, understand, manage, one’s own emotions, as well as others.
Brought to you by Sector Support Central Coast and Hunter
Register here

Quarterly Aged Care Reform update with Paul Sadler
2025-02-26 13:00 - 14:00
An update and overview of changes as they occur, with up to date reform information and advice.
These programs are targeted for Board and Executive Teams on CHSP and Support at Home Providers.
Register here

Managing Change in the Aged Care Sector: Remaining Productive & Focused (online workshop)
2025-02-20 14:00 - 15:30
Are you feeling overwhelmed with the changes to the Aged Care Sector?
Are you struggling with information overload?
Are you finding it hard to juggle productivity and wellbeing?
Join our free webinar with Matt Cowdroy, Productivity Ninja to challenge the traditional approach to time management and manage your attention and focus, actions, choices and habits in the increasingly challenging aged care environment.
This is a collaborative event brought to you by Willoughby City Council, Ku-ring-gai Council, Mosman Council and Your Side.
Register here

Documenting and reporting for direct care staff
2025-02-18 14:00 - 15:30
What professional practice looks like and the guidelines and policies that support you. We will also consider when things can go wrong.
This course will look at what, who and when you should be documenting information. We will provide an overview of the practices for documenting and reporting and why this skill is so important in our everyday work.
We will explore what should be documented and reported and discuss the use of templates used in your workplace and recording verbatim language. We will also consider when things can go wrong and the importance of having clear documentation that can be reviewed.
This course will build your understanding and confidence about what should be documented and reported in your role. We will discuss the difference between subjective and objective reporting and the use of templates in the workplace. We will also discuss the importance of understanding verbatim reporting and why we need to document and report information that can be shared with other stakeholders. This could include reviewing an issue that may be in question and further clarity is being sought.
Key Questions we will answer:
• Who, needs to document information and when?
• What is the difference between subjective and objective reporting?
• How do we know what to report and document?
• How are templates used and do they provide consistency.
• What is verbatim reporting and why is this important?
• How can documentation provide a record of events and clarity of a situation?
The webinar will be tailored to staff working in direct service provision roles across a range of settings. The content will therefore be linked to the Health Records ACT 2001, Privacy Principles, quality standards and programme guidelines.

Brought to you by Sector Support Central Coast and Hunter
Register here

Understanding the new Financial and Prudential Standards (Aged Care Quality & Safety Commission) Webinar
2025-02-18 14:00 - 15:00
New Financial and Prudential Standards will commence with the introduction of the new Aged Care Act from 1 July 2025. The new Standards set out the minimum requirements for good financial and prudential management of aged care providers. They are also designed to manage risks to people receiving care and the public.
Hosted by the Aged Care Quality and Safety Commissioner, Liz Hefren-Webb, this webinar will cover:

the requirements and provider obligations under the proposed standards
the provider’s role in strengthening financial and prudential operations
the Commission’s approach to regulation.

Guidance on the new Standards will be released soon, and this webinar is part of the Commission’s consultation activities. We encourage providers to join this webinar to hear about the proposed changes, ask your questions and provide feedback.
Panel
This webinar will be hosted by Liz Hefren-Webb, Commissioner, Aged Care Quality and Safety Commission. She will be joined by:

Peter Edwards – A/g Deputy Commissioner, Regulatory Operations, Aged Care Quality and Safety Commission
Paul Heinemann – A/g Executive Director Compliance Management
Rochelle Stanwix – Director, Financial and Prudential Supervision
Elly Osborne – Director Compliance and Proactive Monitoring

Register here

Self Compassion (Oranges Toolkit Wellbeing Masterclass Series)
2025-02-17 11:00 - 12:00
The science behind self compassion and explore how it is a more useful approach to dealing with mistakes than self-criticism.
In this Masterclass we take a deep dive into the topic of Self Compassion.
You will learn about the science behind self compassion and explore how it is a more useful approach to dealing with mistakes than self-criticism.
You will also have the opportunity to experiment with various activities that you can use to build your own self-compassion.
Brought to you by Sector Support Central Coast and Hunter
Register here

Managing Subcontractors in Home Care (online workshop)
2025-02-13 13:00 - 15:00
This online workshop will cover:
• Describe the requirements of the Aged Care Quality Standards in relation to sub/contractors
• Identify causes of example Aged Care Quality Standards ‘not-mets’ related to contracting
• Describe the potential risks of subcontracting clinical care delivery
• Develop a contract and terms of engagement for the delivery of high-risk clinical care
• Select and engage sub/contractors to deliver services
• Assess and monitor the performance of sub/contractor staff
• Establish communication protocols between relevant parties
Workshop trainer: David Fleming, Senior Consultant from Lorraine Poulos & Associates
Audience: Aged Care service provider managers, team leaders and home care package coordinators.
Cost: Free to attend
Register here
This workshop is brought to you by Ku-ring-gai Council and Your Side Sector Support and Development.

Help at Home and How to Access Aged Care (online)
2025-02-11 13:30 - 14:30
Wendy Hill of Carers NSW will present a My Aged Care information session online. Wendy will discuss services, the assessment process. what supports are available for older people and the latest aged care reforms.
This session will be held online via Zoom.
This is a free event brought to you by Mosman Council, Ku-ring-gai Council and Willoughby Council.
Register here

CHSP Provider walk through of ACT Ready Checklist
2025-02-11 13:00 - 14:30
Walk through with Paul Sadler and SSD the newly developed CHSP Provider Act Ready checklist self assessment tool.
Sydney Inner West and Central Coast SSD have worked with Paul Sadler to develop a checklist for CHSP Providers to do a self assessment on where they are at and what they need to review in preparation of the implemention of the Aged Care Act in July 2025.
In this Session Paul Sadler will walk through each component of the checklist to allow you to do a assessment on your level of prepardness for the implementation of the Aged Care Act come July 2025.
Themes include

Statement of Rights
Statement of Principles
Supported decision making and supporters
Access to funded aged care (Single Assessment System)
Provider Registration
Complaints process and whistleblower protection
Incident management and restrictive practices
Quality improvement – including standards
Regulatory compliance and provider obligations
Provider governance
Fees and subsidies

Register here

The Basics of DEX Reporting - Activate and Apply
2025-01-31 10:00 - 11:30
A practical webinar on the Basics of DEX Reporting for CHSP service providers
During this webinar you’ll gain an understanding of DEX Reporting obligations for CHSP providers, including:
The purpose of DEX reporting
Tips to assist you with providing accurate, CHSP-compliant reporting
Understanding the significance of good record keeping
Program-specific guidance for CHSP providers
How to run DEX reports to assist you with reconciling your data and managing your CHSP contractual obligations
An overview of the impacts of the reform and upcoming changes to CHSP and DEX Reporting
Additional resources and supporting material to support practical application
30-day access to a digital learning module to further enhance and embed your learnings!
Facilitated by Pontem
Organised by Sector Support Central Coast & Hunter
Register here

New aged care regulatory model – Questions and answers webinar (Department of Health and Aged Care)
2025-01-30 14:00 - 15:00
The new aged care regulatory model will come into effect with the new Aged Care Act on 1 July 2025. This will be an opportunity for providers to engage directly with the department to understand how the new regulatory model will work , via a Q&A session with the panel.
Chair – Robert Day, Assistant Secretary – Harmonisation and Regulatory Strategy Branch, Department of Health and Aged Care
The webinar will commence with a short update on the new aged care regulatory model, including a recap of key themes and the remaining time will be dedicated to Q&As.
Register here

Navigating Change (Oranges Toolkit Wellbeing Masterclass Series)
2025-01-28 11:00 - 12:00
The neuroscience of change, practical tools to guide you through uncertainty, complexity, and reflect on your personal response to change.
From the moment we are born, we are in a constant evolution of micro, often undetectable, changes. In a workplace, how change is planned, communicated and embedded can affect the wellbeing of employees. Equally, the success of a change program relies on how employees and stakeholders respond.
We can manage change more effectively by having a greater understanding about the way our bodies respond to change and having practical tools to use when change overwhelms us.
In this highly interactive session, your team will leave with an understanding of:

The neuroscience of change – how our brains and bodies respond to change, plus how we can override these reactions when they are unhelpful
How our mindsets towards change impact our emotions, behaviour, and those around us
A range of practical, positive tools to help navigate change more effectively

Brought to you by Sector Support Central Coast and Hunter
Register here

Trauma-Informed Care to support older people from culturally and linguistically diverse backgrounds (webinar)
2025-01-23 13:30 - 15:00
CALD trauma-informed care training is designed to equip aged care providers with the knowledge and skills necessary to support older individuals from culturally and linguistically diverse (CALD) backgrounds who may be experiencing symptoms of past and present traumas. This training will create a safe environment for all by increasing awareness and providing insight into how to manage potential triggers.
Partners in Culturally Appropriate Care (PICAC) NSW & ACT is part of the nationwide PICAC Alliance which is funded by the Australian Government to support aged care service providers to deliver care that meets the needs of culturally and linguistically diverse (CALD) people. PICAC NSW & ACT is auspiced by the Multicultural Communities Council of Illawarra (MCCI).
For more information, please contact Training & Education Coordinator Gail Jugow at MCCI on 02 4229 7566 or email gail@mcci.org.au / admin@mcci.org.au
Register here

Understanding Delirium and Dementia
2024-12-10 13:00 - 14:00
The Centre for Dementia Learning will host a panel including Associate Professor Mark Yates from the Dementia Care in Hospitals Program at Grampians Health, along with a family carer who has firsthand experience supporting a loved one living with dementia and experiencing delirium.
In this insightful session, you’ll:

Learn the key differences between delirium and dementia
Hear personal stories from a family carer with lived experience
Discover practical strategies for assessing, treating, and preventing delirium in people living with dementia

Register here

In-home aged care update webinar from Department of Health and Aged Care
2024-12-05 14:00 - 15:00
This webinar will give in-home aged care providers an update on the Single Assessment System, the Support at Home program’s Assistive Technology and Home Modifications (AT-HM) Scheme, and the actions providers need to take to be ready for the Support at Home program ahead of 1 July 2025.
Register here

Strengthened Quality Standards in practice - Aged Care Quality and Safety Commission (online workshop)
2024-12-05 09:00 - 12:30
This online workshop is focused on the drafted strengthened Quality Standards and will assist you to understand the changes from the current Quality Standards. It will help you to identify

ways in which your current practice already aligns with the strengthened Standards, and
areas of your service and processes to focus on so you’re ready for the implementation of the strengthened Quality Standards.

As this is an introductory session, and is based on the draft legislation, the workshop does not include information on provider categories, evidence required to support conformance, or the audit process. Future workshops and additional resources are being developed by the Commission on these topics.
Multiple dates available:

7 Nov 2024 (sold out)
19 Nov 2024
5 Dec 2024

Details here
Registration by logging into ALIS portal (Aged Care Learning Information Solution)
Cost $55 inclusive of GST

Migrants and Centrelink: Community worker training from Welfare Rights Centre
2024-12-03 14:00 - 16:00
Want to know more about access to Centrelink for migrants and other newly arrived residents?
Australia’s social security system has strict residency criteria. Payments are usually available only to Australian residents, with most migrants subject to a Newly Arrived Resident’s Waiting Period (NARWP) or other qualifying residency period. People from New Zealand who have lived in Australia for many years can be particularly harshly affected.
Our free webinar takes participants through a checklist to assess a client’s eligibility. Speakers cover key issues including residency criteria, waiting periods, Special Benefit, domestic and family violence, the impact of overseas assets and income, and a whole lot more.⠀⠀
We explain the specific circumstances that may enable access to Special Benefit or other payments, and address the possible extension of the Newly Arrived Resident’s Waiting Period rules.
Target audience: Community workers and volunteers, social workers and lawyers
Register here

Introduction to Mental Health in Aged Care
2024-11-28 14:00 - 15:00
This webinar will provide an overview of Mental Health in aged care including:

Overview of Mental Health
Programs & Initiatives
Older person’s Mental Health services
GP & Nurse roles in resident care – Mental Health Treatment Plans, Health Assessments, Residential Medication Management Review, and Case Conferences
Screening Tools and Observations
Case Studies

Audience: This webinar is aimed at Residential Aged Care Home Staff, but attendance is also open to GPs, Nurses, Allied Health Professionals and their staff in the Sydney North Primary Health Network region
Learning outcomes: Identify Mental Health programs & initiatives for residents in Aged Care; Increase confidence to participate in Mental Health care for residents in Aged Care.
Register here

MAC Portal Training (online)
2024-11-25 10:00 - 11:30
My Aged Care Portal Training. Utilising the My Aged Care provider portal. What is required and how to make it easy.
This webinar will focus on how aged care staff can utilise the My Aged Care service provider portal to streamline their work and enhance continuity of care for their clients.
Register here

Safety, Risk and Insurance Training for Aged Care providers (online)
2024-11-25 09:30 - 12:30
In this online session for aged care providers, you’ll receive valuable insights on:

Effect of incorporation on legal responsibility
Work health and safety duties
Child safety requirements
Risk management processes
Insurance and protections available
Safety and risk top tips

Presented by Justice Connect
Register here
