Sector Support

Strengthened Quality Standards: Home care (online workshop)
2026-03-24 14:00 - 15:30 (Australia/Sydney) | Online
The Aged Care Quality and Safety Commission is running free online workshops on the Strengthened Quality Standards. These sessions are designed for Home Care service providers.
The workshops provide an overview of the structure and requirements of the strengthened Quality Standards, and how they can be applied in your service setting.
The session uses a detailed case study to explore the application of the Standards and key considerations for providers. While specific Outcomes and Actions are considered as part of the case study, we will not be discussing the application of the Standards to individual service settings. The session does not cover all the Outcomes and Actions of the Standards, but draws on key elements relevant to the case study as an example of how providers might consider their obligations.
The session provides opportunities to discuss approaches and ideas with other participants.
Various dates to choose from:

Tuesday 24 March 2026, 2:00pm to 3:30pm (AEDT)

Registration here .
Login to your ALIS account (Aged Care Learning Information Solution) and click Live Learning Sessions.
Overview of Commission’s Live Learning Sessions here

Community of Practice: National Palliative Care Standards (Standard 2: Developing the Care Plan)
2026-03-19 14:00 - 15:00 | Online
Join Palliative Care Australia for their monthly deep dive into the National Palliative Care Standards, where we explore one standard in detail and discuss ways to embed it into everyday practice.

This month, we focus on Standard Two: Developing the (comprehensive) care plan, which emphasises care that is responsive to the needs of the person, informed by evidence and aligned with the individual’s values, goals and preferences as documented in their care plan.
Our expert panel, Lara McIntyre, Sandra Postlewaight and Catherine Joyce will reflect on their professional experiences, share practical insights and discuss how Standard Two can be integrated into day-to-day practice.

The National Palliative Care Standards for Specialist Services (Edition 5.1, 2024) set a vision for compassionate, high-quality palliative care. Complementing these, the National Palliative Care Standards for All Health Professionals and Aged Care Services (2022) acknowledge that palliative care occurs across diverse settings. The Palliative Care Self-Assessment (PaCSA) supports services in self-assessing against both sets of standards and developing action plans for continuous quality improvement.
Make the most of this session by downloading the National Palliative Care Standards and PaCSA before the webinar https://palliativecare.org.au/national-palliative-care-standards/
Whether you work in a specialist or non-specialist palliative care service, the CoP and monthly webinars have been designed to support you in providing high-quality palliative care.
Haven’t joined the CoP yet? Complete the Expression of Interest Form
Register for the 19 March session

Hornsby Ku-ring-gai Multicultural Network (HKMN)
2026-03-19 12:00 - 14:00 | Various Locations
Hornsby Ku-ring-gai Multicultural Network (HKMN) aims to support and raise emerging issues faced by service providers in addressing and representing multicultural clients within the Local Government Area (LGA) of Hornsby and Ku-ring-gai to improve their wellbeing and lives.
The committee is made up of representatives from government and non-government agencies and welcomes representation of services that work in the area and are focussed on multicultural issues.
2026 Meeting Schedule

Thursday 19 March
Tuesday 12 May
Tuesday 16 June
Tuesday 11 Aug
Tuesday 13 October
Wednesday 9 December

Schedule current at March 2026, contact Uma uma.menon (at) knc.org.au for further information.

Custodians of Culture Anti Discrimination, Bullying and Harassment for CHSP Leaders
2026-03-19 10:00 - 13:30 | Online
The workshop explores the critical link between leadership behaviour, workplace culture, and high-risk conduct. Learn to recognise inappropriate and risky behaviours early, understand the benefits of timely intervention, and develop confidence in applying strategies that promote respect and accountability. Be empowered to contribute to a culture where people feel safe, valued, and supported.
This immersive approach will equip you to assess issues, apply practical techniques and implement effective support and resolution strategies.
Delivered by the Sector Support and Development team at MDS
Register here

CACF Community Aged Care Forum NSW (online)
2026-03-19 10:00 - 12:00 | Online
CACF is a NSW quarterly interagency meeting for discussing key issues affecting the aged care and disability sectors.
The group brings together community aged care representatives across NSW including:
• Consumer peak bodies
• Local government organisations
• Non-government industry bodies
• Members of the NSW Sector Support Development Network
• Regional not-for-profit organisations
For joining details please contact julie.dunne (at) ageingaustralia.asn.au

Debriefing Session: Varying and renewing provider registration discussion
2026-03-18 10:30 - 11:30 | Online
Sector Debriefing Session: Varying and renewing provider registration, ACQSC Webinar

Join other like-minded sector support colleagues as we unpack the key points from the recently held ACQSC webinar on Varying and renewing provider registration.

We know your time is highly valuable so this short 45-minute debriefing session aims to provide the sector with the opportunity to discuss this specific topic and to hear how others in the sector will be addressing this process.

Please ensure you have attended the ACQSC webinar, so you are able to fully participate. (Webinar on Tues 17 March here)

Who should attend:

CHSP Service Providers
Aged Care Sector Support and Development staff
Aged Care Case Managers

Title: Sector Debriefing Session: Rights – Varying and renewing provider registration, ACQSC Webinar
Date: Wednesday 18th March 2026
Time: 10.30 am – 11.30 am
Format: Online via Zoom
Cost: Free to attend

If you have any questions, please contact Lilly or Danni via sectorsupport@yourside.org.au
This is delivered by Sector Support and Development at Your Side
Register here

Varying and renewing provider registration Q&A
2026-03-17 14:00 - 15:00 | Online
The Aged Care Quality and Safety Commission will discuss the process of varying and renewing provider registration.
In this webinar, we will cover the below topics and answer your most frequently asked questions:

the different types of variations
how to submit a variation and the supporting documentation we might ask for, and
the renewal process; related fees and audit delivery.

The Commission webinar will be held on Tuesday 17 March – Register to attend the webinar here.
To unpack the content with your peers, Your Side’s Sector Support debriefing session will be held on Wednesday 18 March – Register for the Debriefing here.

NSW Treaty Commission Conversation: Umina
2026-03-12 11:30 - 13:30 | Umina (Location TBC)
The NSW Treaty Commission is heading to Wyong, Newcastle and Umina, and Aboriginal communities across NSW are invited to be part of the conversation. Bring the mob, share your thoughts, and grab a feed.
A conversation led by Aboriginal people, for Aboriginal people
Aboriginal communities across NSW are being invited to take part in a statewide conversation about whether a Treaty or another kind of formal agreement is wanted, and what that could look like.
This is not the start of a Treaty. It is the start of a conversation — one that belongs to Aboriginal people across NSW.
What This Conversation Is About
The NSW Treaty Commission has been asked to listen to Aboriginal people across the State and report back on two key questions:

Do Aboriginal people want a Treaty or another kind of formal agreement in NSW?
If so, what should that agreement include?

There is no decision already made. The answers to these questions will come directly from Aboriginal communities.
What’s Happening Now
Over 12 months, the NSW Treaty Commission is travelling across NSW to listen to Aboriginal people — in cities, towns, regional centres and remote communities.
This process is independent of government and shaped by what communities choose to share.
Newcastle
Yamuloong Centre | 71 Prospect Rd, Garden Suburb NSW 2289
Tuesday, 10th March 2026 11:30am – 1:30pm
Event details here
Wyong
📍 Where: Wyong Golf Club | 319 Pacific Hwy, Wyong
📅 When: Wednesday, 11th March 2026
⏰ Time: 11:30 AM – 1:30 PM
Event details here
Umina
When: Thursday, 12th March 2026
Check for further details on social media
What This Means for You and Your Family
Taking part is your chance to:

Say whether you want a Treaty or another form of agreement making, or not
Share what justice, fairness and the future mean for your community
Help decide the right path for your mob, region or nation

This is about shaping a future that reflects your experiences, your culture and your hopes.
If you cannot attend a session, you can upload your thoughts online:

Written story or statement
Voice recording
Artwork
Video message
Survey
Register your interest for a small targeted session
Host your own Treaty Conversation

Submissions from non-Aboriginal individuals or organisations are not currently a part of this consultation process. There will be opportunities in the future for non-Indigenous people and organisations to learn about the process and have a say. For now, the focus is on ensuring Aboriginal voices are heard clearly and without interference.
Full details on the NSW Treaty Commission website here

Professional practice and tackling ageism: Building capacity and resilience to improve wellbeing (online workshop)
2026-03-11 14:00 - 16:00 | Online
Join us as we explore the insidious impacts of our ageist society on the older person. Learn how we as in home care providers can improve our service delivery by adopting a strengths-based approach and recognising the older person is the expert in their own health and wellness. Ageism in aged care can have significant impacts on the health and wellbeing of older people. Ageism can often go unnoticed because it is often subtle and normalised, so combatting ageism begins with reflecting on our own unconscious bias when working with older people.
Invitation open to: CHSP providers, case managers, team leaders, and support workers.
This is a collaborative event between the Sector Support and Development Teams of Your Side and Ku-ring-gai Council.
Register here

NSW Treaty Commission Conversation: Wyong
2026-03-11 11:30 - 13:30 | Wyong Golf Club, 319 Pacific Hwy, Wyong, NSW, 2259, Australia

24th Annual NSW Aboriginal Elder Olympics
2026-03-11 10:00 - 16:00 | Raymond Laurie Sports Centre, 78 Angourie Road, Yamba, NSW, 2464, Australia
This year the event will be on Yaegl Country, hosted by the Birrinba Coastal Emu’s team, this iconic event brings Elders from across the state together for two days of fun, connection, and friendly competition.
The Birrinba Coastal Emu’s Olympics Team Maclean would like to invite all Elders Teams to our 24th Aboriginal Elders Olympics.
Details here

NSW Treaty Commission Conversation: Newcastle
2026-03-10 11:30 - 13:30 | Yamuloong Centre, Newcastle, 71 Prospect Rd, Garden Suburb, NSW, 2289, Australia

Raising awareness and addressing restrictive practice in the in-home care environment (online workshop)
2026-03-04 14:00 - 16:00 | Online
Join us as we explore the potential risk factors for restrictive practice by family and friend carers, its various forms within the home care environment and the often challenging and emotionally charged balance between dignity of risk and maintaining the safety and of the older person.
Invitation open to: CHSP providers, case managers, team leaders, and support workers.
This is a collaborative event between the Sector Support and Development Teams of Your Side and Ku-ring-gai Council.
Register here

NSW Seniors Festival
2026-03-02 09:00 - 17:00
NSW Seniors Festival which runs from 2 to 15 March.
Northern Beaches Seniors Festival runs from Monday 2 March to Sunday 29 March 2026. View the event program here

CHSP Workforce Symposium (online)
2026-02-26 12:00 - 16:00 | Online
Rethinking Aged Care Workforce Challenges
Discover the latest insights shaping the CHSP workforce by attending this free online sympisium designed for CHSP leaders, coordinators and HR professionals.

Examine current workforce trends and realities
Rethink aged care workforce challenges with innovative solutions
Share practical strategies to strengthen and support your teams

Register here

Dementia Training for Aged Care Workers (online workshop)
2026-02-25 13:00 - 15:30 | Online
Join us for a practical 2.5-hour online dementia training session designed for aged care professionals supporting people living with dementia in community settings.
Facilitated by experienced clinicians, this session will focus on delivering person-centred, strengths-based dementia care, aligned with the Strengthened Aged Care Quality Standards, the Aged Care Act and the Statement of Rights.
Participants will:
• Understand dementia prevalence and reform expectations
• Learn how to balance risk, dignity and supported decision-making
• Consider how they identify and act on identified changes and when additional support is needed
• Explore professional boundaries and worker self-care
Suitable for:
• Care managers (“care partners”)
• Personal care workers
• Aged care support workers
• CHSP care workers
This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.
Registration here

Community of Practice: National Palliative Care Standards (Standard 8: Quality Improvement)
2026-02-19 14:00 - 15:00 | Online
Join Palliative Care Australia for their monthly deep dive into the National Palliative Care Standards, where we explore one standard in detail and discuss ways to embed it into everyday practice. This month, we focus on Standard Eight: Quality Improvement, encouraging services to engage in continuous improvement and research to enhance care. Our expert panel, Dr Claudia Virdun, Toni Arndell and Donna O’Brien, will reflect on their experiences, share insights and discuss how the Standard can be integrated into day-to-day practice.
The National Palliative Care Standards for Specialist Services (Edition 5.1, 2024) set a vision for compassionate, high-quality palliative care. Complementing these, the National Palliative Care Standards for All Health Professionals and Aged Care Services (2022) acknowledge that palliative care occurs across diverse settings. The Palliative Care Self-Assessment (PaCSA) supports services in self-assessing against both sets of standards and developing action plans for continuous quality improvement.
Make the most of this session by downloading the National Palliative Care Standards and PaCSA before the webinar https://palliativecare.org.au/national-palliative-care-standards/
What we’ll cover in the webinar:

The intention of Standard Eight: Quality Improvement.

Panel discussion around the elements of the standard.
Questions from the audience.

Whether you work in a specialist or non-specialist palliative care service, the CoP and monthly webinars have been designed to support you in providing high-quality palliative care.
Haven’t joined the CoP yet? Complete the Expression of Interest Form
Register for the 19 February session

Driving Efficiency in Aged Care: Webinar for CHSP providers
2026-02-18 14:00 - 15:30 | Online
Join this practical, interactive session designed by Pontem to help CHSP providers boost efficiency and improve operations.
Learn actionable tools and strategies to streamline processes, improve bottom line results, and optimise service delivery – now and in preparation for Support at Home.
This webinar will be led by Pontem’s CEO, Jane McDonald. She is a chartered accountant with extensive experience and expertise in the aged care sector supporting CHSP organisations through change.
Delivered by Willoughby Council in partnership with Mosman Council, Ku-ring-gai Council and Your Side.
Enquiries: kate.valente@willoughby.nsw.gov.au
Register here

Volunteer & Community Information Session: Compassionate Connectors (Hornsby)
2026-02-18 10:30 - 12:00 | Hornsby Library, 28-44 George St, Hornsby, NSW, 2077, Australia
Volunteer & Community Information Session: “Caring for each other at end-of-life”
In this interactive information session you will learn about the Compassionate Connector Program. This session is for anyone interested in having a conversation about things that support us to live well in the end. There is no pressure to join the Program.
What is the Compassionate Connector Program?
This program is designed to connect people in the community who are over 65 living with a life changing diagnosis with Compassionate Connectors (volunteers). The aim is to maintain and build social networks, enabling participants to remain at home in the Community for longer. It is jointly funded by the Sydney North Health Network and The Wicking Trust, and delivered by not-for-profit provider Proveda.

How the Program Works
Proveda works with trained volunteers (called Connectors) and friends, family, or neighbours (called Willing Helpers) to support eligible participants who require social (rather than clinical) support to help carry out tasks many of us take for granted.

What is a Connector?
A ‘Connector’ is a volunteer who connects with older people living with a life changing diagnosis, to identify social and practical supports required from their local community, so they can remain at home for longer. Connectors often have some caring experience, an understanding of working in the palliative care sector, or have knowledge around supports which may be required for people living with a life changing diagnosis and end of life care.

Who can become a Willing Helper?
Practical support is offered by “willing helpers”. These helpers are volunteers from within the family, friends, neighbours or members of the community who are happy to help without expectation of payment. Willing helpers help with tasks such as dog walking, gardening, transporting to appointments, tidying up or sitting with someone who needs a break.
For further information contact connectorprogram@proveda.com.au
Register for the info session here.

Aboriginal & Torres Strait Islander Mental Health First Aid for CHSP Providers (Campbelltown)
2026-02-18 10:00 - 2026-02-19 16:00 | Macarthur Disability Services, Level 8, 138 Queen St, Campbelltown, NSW, 2560, Australia
Become a Mental Health First-aider to Aboriginal & Torres Strait Islander People
In any one year, approximately 1 in 5 Australians aged 16-85 have a common mental illness. Evidence suggests that Aboriginal & Torres Strait Islander people experience this at a higher rate. Mental Health First Aid training will teach you practical skills to support a person with a mental health problem. Make a real difference to the people in your community.
MHFA (Mental Health First Aid) Training Benefits:

Knowledge: Improves knowledge of mental illnesses, treatments and first aid actions.
Confidence: Increases confidence in providing first aid
De-stigmatising: Decreases stigmatising attitudes
Support: Increases the support provided to others

Facilitator: Uncle Garry Kafoa, Cultural Dreaming Lines
Please note that this is a 14-hour educational course, not a therapy or support group.
The course runs over 2 days: 18 and 19 February 2026
Free for CHSP providers
Register here

Commission Webinar Debriefing: A post-webinar peer discussion on complaints handling (online)
2026-02-18 10:00 - 10:45 | Online
Sector Debriefing Session: Rights – based complaints handling under the new aged care Act ACQSC Webinar
Join other like-minded sector support colleagues as we unpack the key takeaways from the Aged Care Quality and Safety Commission’s webinar, Rights-based complaints handling under the new aged care Act.
Share your thoughts, and learn from each other, as we work together to contextualise the rights-based complaints handling process.
Prerequisite: Please ensure you attend the ACQSC webinar on Tuesday 17 February, so you are able to fully participate. (Webinar register here)
Schedule:

Tuesday 17 February 2026: Commission Webinar: Complaints Handling
Wednesday 18 February 2026: Peer debriefing session

Details and registration here

Rights-based complaints handling under the new Aged Care Act (webinar)
2026-02-17 14:00 - 15:00 | Online
The Aged Care Quality and Safety Commission will deliver a webinar focusing on rights-based complaints handling under the new Aged Care Act.
Hosted by Commissioner Liz Hefren-Webb, you will hear from Treasure Jennings, the new independent Aged Care Complaints Commissioner. This role is appointed by the Minister for Aged Care and Seniors and is responsible for handling complaints independently from the Commission to enhance transparency and accountability.
Treasure will explain how the Aged Care Quality and Safety Commission are delivering a complaints service that upholds the rights of older people.
We will also discuss best practice complaints handling for providers and what older people can expect when they make a complaint to the Commission.
Panel:

Liz Hefren-Webb, Commissioner, Aged Care Quality and Safety Commission (Chair)
Treasure Jennings, Aged Care Complaints Commissioner, Aged Care Quality and Safety Commission
David Pezzanite, Assistant Commissioner, Intake and Complaints, Aged Care Quality and Safety Commission
Samantha Edmonds, Director Policy, Education & Systemic Advocacy, OPAN
David Wright-Howie, Senior Policy Officer, COTA

Registrations will open on Tuesday 27 January 2026, via the Commission Webinars page

18th Anniversary of the National Apology to the Stolen Generation (livestream from Brisbane)
2026-02-13 11:30 - 13:00 | Online
This event will be live-streamed on the Link-Up Qld website from 10:30am AEST / 11:30 AEDT Friday 13 February 2026.

Brisbane time: 10:30am AEST
Sydney time: 11:30am AEDT

National Apology Day is an important time to acknowledge how generations of Aboriginal and Torres Strait Islander peoples have been affected by past Government policies and practices.
Link-Up (Qld) and the Queensland Performing Arts Centre are proud to present this free community event. This event is an opportunity to reflect on the significance of the National Apology, honour the resilience of Stolen Generations survivors and descendants, and contribute to the ongoing journey of truth, healing, and connection.
The event will be hosted by Geoff Richardson PSM (Meriam, Kuku Yalanji/Djabugay), with guest speakers Olga Havnen AM (Western Arrernte) and Queensland Family and Child Commissioner Natalie Lewis (Gamilaraay).
Event Program here
Livestream will be available on the Link-Up Qld website.
This event includes discussions of the Stolen Generations and the impacts of forced removal, which may be distressing for some people, particularly Stole Generations survivors and their families.

Loving my ageing self: Positive ageing expo for all women (Cammeray)
2026-02-07 09:30 - 13:30 | Norths, 12 Abbott St, Cammeray, New South Wales, 2062, Australia
Join human rights charity Capacity Australia for an inspiring morning where medicine meets wellbeing and creativity. Featuring four leading medical specialists, a dynamic physiotherapist, and a soul-stirring artist, this unique event is designed to uplift and empower women to embrace their beautiful bodies and brilliant minds.
There will be thought-provoking and engaging presentations on:

My Beautiful ageing mind
My Beautiful ageing relationships
My Beautiful ageing skin
My Beautiful ageing vagina and bladder
My Beautiful ageing weight
My Beautiful ageing body
My Beautiful ageing creative self

Together, we’ll explore health, vitality, and self-love—while raising vital funds for Capacity Australia, a human rights charity fighting ageism and advocating for dignity at every stage of life.
Expert speakers include:

Professor Carmelle Peisah – Psychiatrist
Dr Danielle Delaney – Urological surgeon
Robyn Ivett – Physiotherapist
Dr Jillian Wells – Dermatologist
Dr Anna Story – Endocrinologist
Mari Lou Palazon – Artist

Capacity Australia is the trading name for ACCEPD (Australian Centre for Capacity, Ethics and the prevention of Exploitation of People with Disabilities).
Contact info@capacityaustralia.org.au
Register here

Compliance with Child Safety and Whistle-blower Obligations (online)
2026-02-05 15:00 - 16:30 | Online
A practical “how to” for providers of CHSP exploring critical requirements for compliance with child safety and whistle-blower obligations

Join Pontem for an engaging and practical session designed specifically for CHSP aged care providers, exploring critical requirements for compliance with child safety and whistleblower obligations. Led by governance specialist Sue Doust and facilitated by Jane McDonald, Pontem this facilitated group session will equip participants with valuable insights, actionable strategies, and essential tools to navigate new regulations effectively.

Key topics include:

Meeting new provider requirements
Record-keeping best practices
Addressing financial mismanagement, unreported abuse, and operational risks
Establishing robust whistleblower systems and reporting channels

This event is proudly sponsored by the Sector Support and Development Central Coast and Macarthur Wingecarribee and reflects our commitment to supporting and improving the aged care sector through education and training.

Register here

Andrea Kelly and Gary Rake: CHSP Aboriginal and Torres Strait Islander Cultural Safety Community of Practice (online)
2026-01-28 12:00 - 13:30 | Online
National CHSP Aboriginal and Torres Strait Islander Cultural Safety Community of Practice
An invitation for CHSP providers to join a discussion with

Andrea Kelly, Interim First Nations Aged Care Commissioner
Gary Rake, Deputy Commissioner Regulatory Operations, Aged Care Quality and Safety Commission

We need cultural safety right across the aged care system and woven into the fabric of organisations. Cultural safety is everyone’s business. From in-person care to systemic change, how can connecting the big and small picture support your organisation to embed cultural safety?
Be part of an open conversation connecting multiple perspectives across the aged care sector. Andrea Kelly and Gary Rake will be sharing their perspectives in a personal and storied way, with on opportunity for questions and open discussion.
If you have any questions, please contact Lilly or Danni via sectorsupport@yourside.org.au or Meredith or Ian via sectordevelopment@socialfutures.org.au
This is an activity of the National CHSP Sector Support and Development Aboriginal and Torres Strait Islander Working Group.
Activity leads: Social Futures, Booroongen Djugun, Momentum Collective and Your Side.
Registration here

Working with Supporters: for CHSP providers (online)
2025-12-11 14:00 - 14:45 | Online
Carers NSW is delivering a workshop to build the confidence of CHSP funded aged care providers (frontline staff, managers) to deliver quality, person centred care in partnership with older people and their nominated supporters.
In this session, you will:

Learn about changes to representative arrangements

Explore the differences between supporters and appointed decision makers

Apply practical strategies and access resources to embed supporter roles within your organisation.

Don’t miss this opportunity to strengthen your approach to inclusive person-centred care.
To find out more email education@carersnsw.org.au
Register here

Trauma Aware, Healing Informed Care for Forgotten Australians and Care Leavers (webinar)
2025-12-10 14:00 - 15:30 | Online
Free training webinars are available for aged care staff on Trauma Aware, Healing Informed Aged Care for Forgotten Australians and Care Leavers. With the Strengthened Standards and new legislative requirements to provide trauma aware, healing informed aged care, this work is more important than ever. The Real Care the Second Time Around Project worked alongside people who identify as Forgotten Australians or Care Leavers to co-design the training and resources.
Real Care the Second Time Around Project
This webinar is part of the Real Care the Second Time Around project, designed to support aged care providers to provide trauma aware services for care leavers, and to give Care Leavers practical information about the questions they can ask and what to expect in aged care. The resources and training are free and are available at www.realcaretoolkit.com.au. The training and resources will assist any provider wishing to apply for specialisation under the Verification Framework. The Real Care the Second Time Around Project has been developed by Helping Hand Aged Care, Relationships Australia South Australia and Flinders University.
Forgotten Australians and Care Leavers*
Forgotten Australians and Care Leavers refers to the 500,000 children that were placed into institutional and out-of-home care in Australia in the last century. Of this group, 7,000 were former child migrants, 50,000 were indigenous children from the Stolen Generations and over 440,000 were non-indigenous children. Forgotten Australians and Care Leavers often face barriers to accessing aged care and the idea of requiring care as they age can be deeply retraumatising as their experiences as children in care were often traumatic.
*We respect that not everyone will identify with the terminology ‘Forgotten Australians’.
Audience: The training is suitable for everyone working in aged care. While there is a focus on residential care, the learnings also apply to home care.
Cost: Free to attend
Any questions, please contact clewis@helpinghand.org.au
Multiple Dates: Each of the following webinars are the same – you only need to attend once.
Wednesday 20 August 2025, 1:00pm to 2:30pm Sydney time (here)
Wednedsay 17 September 2025, 1:00pm to 2:30pm Sydney time (here)
Friday 15 October 2025, 2:00pm to 3:30pm Sydney time (here)
Wednesday 26 November 2025, 2:00pm to 3:30pm Sydney time (here)
Wednesday 10 December 2025, 2:00pm to 3:30pm Sydney time (here)

Associated Providers under the new Aged Care Act (webinar)
2025-12-10 14:00 - 15:00 | Online
This webinar is hosted by the Department of Health, Disability and Ageing in collaboration with the Aged Care Quality and Safety Commission.
We will cover what ‘associated provider’ means under the Aged Care Act 2024 and how organisations can deliver government-funded aged care services as an associated provider.
There will be an opportunity for Q&As
Register here

Understanding severe weather information for CHSP providers (online)
2025-12-08 13:00 - 14:00 | Online
Accessing and understanding severe weather information to help CHSP providers plan and respond.
This education session is provided by Bureau of Meteorology in partnership with Carers NSW. The webinar will explore:

Why it’s important for CHSP providers, clients and carers to understand weather information
How everyday weather can become hazardous
Interpreting weather forecasts and warnings, exploring both flood and heatwave as weather and hazard examples
Useful tools and resources for weather and emergency information and planning

For any questions about the event education@carersnsw.org.au
Register here
