Sector Support

Vision Loss Tips for CHSP Providers Webinar
2022-11-16 14:00 - 15:00 (Australia/Sydney) | Online
Vision Australia is presenting a webinar on how CHSP providers can support Australians experiencing vision loss.
The webinar will cover tips on:

how to ensure vision-impaired clients are safe and comfortable when receiving services in their home
practical ways to help people who are blind or have low vision in social and community settings
strategies to ensure programs are inclusive.

This session will help providers interact confidently and respectfully with vision-impaired clients to continue to support them to live independently.
Register here

The Future of Aged Care – Leading the Transformation Webinar
2022-11-17 12:00 - 13:00 | Online
The Governing for Reform in Aged Care Program will be hosting a webinar on the future of aged care, and will explore why it is essential to maintain a future focus to actively contribute to transforming aged care in Australia. The panel will discuss how to confidently lead organisations in successfully implementing changes to meet new obligations.
Enrol in the free Governing for Reform in Aged Care Program to register to attend the webinar. Enrolment is open to all executives and members of governing bodies of approved providers of Commonwealth Government funded residential aged care, or homecare services.
Register for the webinar here

Your Side Regional Forum - Day 1 - The Aged Care environment: transforming beyond the reforms
2022-11-21 12:00 - 13:00 | Online
Presenter: Jennene Buckley, Founding Partner, Enkindle
In this webinar, Jennene Buckley will share insights and tips to understand and navigate the context we are currently operating in with the Aged Care reforms, but also talk about wider issues in relation to workforce, digitalisation and more. Why do Aged Care providers need to approach the Aged Care reforms in a holistic and strategic way?
Audience: this Forum is for Managers, Team Leaders, Directors and CEOs of Aged Care organisations.
Full details of the Regional Forum Week can be found here.
Register here

Professional Boundaries and Working Within Scope of Practice Webinar
2022-11-21 14:00 - 15:30 | Online
Hosted by ACCPA, this 1.5 hour webinar is designed to support the frontline aged care workforce delivering care in both residential and home and community settings. The webinar includes information about professional boundaries, professional behaviours, and how frontline staff identify and respond to situations that challenge their understanding of scope of practice. There will be an opportunity for a Q & A session at the end.
Register here.

Your Side Regional Forum - Day 2 - Role of Organisational Culture in times of Change
2022-11-22 10:30 - 11:30 | Online
Presenter: Justina Stromnes – Organisational Psychologist, Bendelta
In this interactive session, join Justina to explore the key role of organisational culture in a time of change. As organisations are starting to reflect and strategise for the Sector changes that need to happen, learn the meaning of the famous quote Culture eats strategy for breakfast and find which concrete steps you can take to create and sustain a positive organisational culture.
Audience: this Forum is for Managers, Team Leaders, Directors and CEOs of Aged Care organisations.
Full details of the Regional Forum Week can be found here.
Register here

Your Side Regional Forum - Day 3 - Strategic Planning For The Social Sector
2022-11-23 10:30 - 11:30 | Online
Presenter: George Liacos, Founder and Chair, Spark Strategy
Join George for this practical session that will talk you through what Strategy Planning is and how this process can support you in your journey to transition to the new in-home program. Learn more about some of the existing tools and frameworks that organisations can use to formulate their action plan, and hear a few suggestions and tips on where to start.
Audience: this Forum is for Managers, Team Leaders, Directors and CEOs of Aged Care organisations.
Full details of the Regional Forum Week can be found here.
Register here

Supporting Older People from Culturally Diverse Backgrounds with a Hearing Impairment Webinar
2022-11-23 14:00 - 15:00 | Online
Organised by the Centre for Cultural Diversity in Ageing, this webinar focuses on two hearing projects looking at the needs of older people from CALD backgrounds with a hearing impairment.
One research project is by Mich Thornton, Lecturer in Audiology at Charles Darwin University who is completing a PhD at The University of Queensland looking at hearing health among Australian immigrants.
Her research looks at the hearing needs of immigrants in Australia with the aim to gain insights into ways to support immigrants who have difficulty getting help for hearing problems in Australia.
The second project is from Soundfair, a non-profit organisation committed to hearing equality and to transforming the experience and wellbeing of all people with hearing conditions.
Register here.

Your Side Regional Forum - Day 4 - Launch of In-Home Aged Care program workbook
2022-11-24 12:30 - 13:00 | Online
Presenter: Lauranne Beernaert, Sector Support Coordinator (Northern Sydney region), Your Side Australia
The Sector Support team at Your Side has been working on a new toolkit to support providers consider the implications of the reforms on home care services, specifically CHSP. Join us for the launch of this comprehensive resource, and hear how this tool can assist you to move from awareness and information gathering about the new Aged Care program to Action Planning, bringing the Board and Executive Leadership team along.
Audience: this Forum is for Managers, Team Leaders, Directors and CEOs of Aged Care organisations.
Full details of the Regional Forum Week can be found here.
Register here

A Change is Gonna Come! CHSP National Conference
2022-11-29 08:00 - 2022-11-30 17:00 | Online
A Change Is Gonna Come! is the opportunity to hear the voices of consumers, volunteers and staff from diverse communities,
celebrating how older people live at home.
Brought to you by the organisers of the previous ‘You Ain’t Seen Nothing Yet’ and the ‘Let It Shine!’ conferences, this online event is
an exploration of what’s happening in the community aged care sector.
Day two includes consumer and workforce panels providing lively discussion about getting community care right. More information here.
Register here.

Business and Financial Development Workshop
2022-12-01 08:30 - 15:30 | Merewether Surf House, 5 Henderson Parade Merewether, NSW 2291
Hosted by SSD Central Cost, this workshop will be delivered in two parts and will share:
Part 1 – Business and financial management

PwC’s latest insights and better practice, focusing on

strategy and planning,
information systems,
budgeting and forecasting,
marketing and sales, and
governance and risk management.

practical solutions to address business challenges; and
guidance and tips and tricks.

Part 2 – HR and workforce

PwC’s latest insights and HR better practice, focusing on:

attraction and recruitment,
learning and development,
engagement and retention, and
performance and accountability.

industry insights and practical solutions for workforce challenges;
practical guidance and tips and tricks; and
information regarding other programs available to support providers.

More information and registration here.

Accidental Counsellor Online Workshop
2022-12-01 14:00 - 15:30 | Online
Basic skills and principles for those who find themselves in a counselling role by accident.
Learn the basic skills to be able to support and assistance including active listening, calming and effective questioning.
This workshop will help you:

Understand what accidental counselling is
Explore advice vs information and options
Develop basic crisis support skills

This workshop will be facilitated by MDS Training.
Register here

OPAN's Aged Care Reform Update Webinar
2022-12-06 16:00 - 17:00 | Online
The Royal Commission into Aged Care Quality and Safety called for reforms of the aged care sector to improve standards of care for older people. In response the Australian Government has started the reform process. What do these changes mean for you and your aged care services right now?
What is covered:

Serious Incident Reporting Scheme in Home Care
Code of conduct
Star ratings
Care minutes
The role of consumer advisory groups

The webinar will be followed by a live Q&A.
Register here.

Reforming In-Home Aged Care Update Webinar
2022-12-07 14:00 - 16:00 | Online
The Department of Health and Aged Care will be hosting a webinar to share with older Australians, their families and carers, and the aged care sector the feedback received, and outline next steps for the reforms. The Department published a discussion paper and opened a submission process to hear feedback on the initial design of the new program for in-home aged care. This webinar will cover how your input contributes to the future direction of in-home aged care.
You will have an opportunity to submit questions during the webinar.
This webinar will have Auslan interpreters.
Register here

Aged care sector reforms – current status and what’s next?
2022-12-15 15:00 - 16:00 | Online
Hosted by the Aged Care Quality and Safety Commission, this final webinar for the year will present a recap on the reforms from a regulatory perspective and what providers must do with the reforms now in effect, find out what other sector reforms are coming up and how they will impact your services, learn about the supports, education and resources available for providers, staff and consumers from the Commission and more.
Register here.

Understanding & Improving Financial Viability for CHSP providers webinar
2023-01-31 10:00 - 11:00 | Online
Presented by Stewart Brown and targeted at CEOs, Finance Officers and Board Members, this one hour webinar provides an overview of how to assess and improve your organisation’s financial viability in light of the reforms currently facing CHSP providers.
Register here

Hear our voices: participating in aged care and reform
2023-01-31 11:30 | Online
Hosted by OPAN, this panel will discuss how you can improve aged care through consumer advisory bodies that support and improve person-centred care. They will offer tips on how to impact and influence reform. They will also provide a deeper understanding of the new requirement for service providers to establish advisory groups by December 2023.
This webinar will explore:

the role of advisory groups in aged care reforms
how to have your voice heard
how providers can engage with the people using their services
lessons from those who have established advisory groups.

Register here.

Hear our voices: participating in aged care and reform webinar
2023-01-31 11:30 - 12:30 | Online
Older people are the experts on the aged care support they require and how it should be delivered. Our panel will discuss how you can improve aged care through consumer advisory bodies that support and improve person-centred care. They will offer tips on how to impact and influence reform. They will also provide a deeper understanding of the new requirement for service providers to establish advisory groups by December 2023.
This webinar will explore:

the role of advisory groups in aged care reforms
how to have your voice heard
how providers can engage with the people using their services
lessons from those who have established advisory groups.

Register here

New Aged Care Reforms – Code of Conduct and Provider Governance
2023-01-31 15:00 - 16:00 | Online
Hear from speakers from the Aged Care Quality and Safety Commission as they provide a general overview of the reforms, where to go to get further information and a summary of the types of questions received from providers so far.
Register here

Refresh Mindset - Oranges toolkit Webinar
2023-02-01 10:00 - 11:00 | Online
60 minute webinar for Leaders – Strategies to refresh our fatigue and continue to lead and inspire employees amid change and uncertainty?
In this interactive and engaging webinar, we’ll share ways how to be less reactive to these ongoing stressors by paying attention to your energy levels. We will help you recognise the four different zones we typically move in and out of on any given day; survival; burnout; performance and renewal.
Register here

Advocacy: Improving outcomes for older people
2023-02-01 12:30 - 13:30 | Online
Join this discussion about the importance of aged care advocacy in supporting older people. OPAN advocates can inform service providers ensuring the delivery of quality care.
Objectives:

Assisting aged care workers (both home and RACF providers) to support older people to self-advocate
Explore key issues that come up for advocates, perhaps refer to presenting issues report
Identify solutions to these key issues along with steps and processes to solve them.

Register here

Innovative Models of In Home Care Webinar
2023-02-02 11:00 - 12:30 | Online
In this webinar you will gain practical knowledge and fresh insights on what to consider in relation to developing innovative models of in-home care. We will showcase some best practice examples from Australia and overseas and how these benefit the client, the workforce and the organisation.
Learning Outcomes
✔ Describe the essential components of a sustainable business model.
✔ Outline innovative models of care that will appeal to your target market.
✔ Identify your organisation’s opportunities and obstacles.
✔ Identify financial resources and options.
✔ Develop networks of relationships to benefit clients.
Register here

Compliance Essentials: Key Personnel Masterclass
2023-02-07 11:00 - 12:30 | Online
Hosted by Thomson Geer Lawyers, this Masterclass provides you with current aged care updates and a practical application and understanding of your key personnel obligations and approved provider responsibilities.
◾ Module 1 – 7 February 2023
◾ Module 2 – 14 February 2023
◾ Module 3 – 21 February 2023
◾ Module 4 – 28 February 2023
◾ Module 5 – 7 March 2023
◾ Module 6 – 14 March 2023
More information and registration here.

Mental Health Awareness and the Older Person: An Aged Care Workers Guide to The impact of mental illness on an older person
2023-02-08 11:30 - 13:00 | Online
Hosted by ACCPA, this workshop will explore not only the physical and mental health impacts but also delves into an older person’s sense of self, self-stigma and the potential impact on an older person’s identity.
Cost: CHSP (SA & NSW only): $30 inc GST
Register here.

Preparing for CHSP 2023-24 Grant Extension Changes
2023-02-09 15:00 - 16:00 | Online
Commonwealth Home Support Program (CHSP) providers should now be aware that their CHSP funding agreement is to be extended until 30 June 2024 to align with the commencement of a single home care program from 1 July 2024.
The Department of Health and Aged Care recently released a provider update on the CHSP 2023-24 grant extensions to commence 1 July 2023, providing lead time to for CHSP providers to account for these changes. This update includes reference to the similarities and differences in current grant arrangements and adjustments to the CHSP national unit price range.
This meeting will openly review with ACCPA’s Home Care Membership the official guidance and change/risk management strategies/processes to support your preparation and implementation of the change requirements. A Department of Health and Aged Care representative will participate in the meeting.
Members with a CHSP funding agreement are encouraged to attend.
Register here

Information Session: Hoarding Support Program
2023-02-14 13:00 - 14:30, 2023-02-16 13:00 - 14:30 | Online
If you have any clients that you believe would benefit from the Online Buried in Treasures Hoarding group support program, sign up for this Online Information Session and have your clients register for the FREE 15-week group program.The information session aims to provide you and your clients with details about the Buried in Treasures programs. These sessions will cover:

A breakdown of the Buried in Treasures Model and the purpose of the support group
Benefits of the group and what you / your clients/ loved ones can get out of it.
What does a successful journey look like?
Ways to support clients/loved ones through the process
Strategies for motivating and providing encouragement.
Testimonials from past participants.

Register here

ACT ! Emergency Preparedness Workshop
2023-02-15 10:00 - 12:00 | Online
Hosted by SSD Central Coast, this workshop will explore the different elements of the toolkit. It supports home support providers to empower older people to make decisions about preparing for emergencies, by building on their knowledge of local risks, initiating and supporting individual discussions around what they can do to prepare, providing concise, practical information and linking in appropriate supports, if required. It also builds the capacity of home support services, including local NSW Meals on Wheels providers, to train their staff and volunteers on how to discuss emergency preparedness with their clients and make referrals to emergency services for assistance.
Register here.

Food for Thought – the Link between Food, Culture and Identity Webinar
2023-02-15 14:00 - 15:00 | Online
Organised by the Centre for Cultural Diversity in Ageing, this webinar focuses on the connection between food, culture and identity and the importance of providing food diversity and choice in aged care settings.
It will include good practice examples from Bolton Clarke and Altura Learning.
It will also include insights from OSCAR Care Group about how to co-design multicultural recipes that have been approved by dietitians working in aged care.
Register here.

Supporting older people experiencing challenging behaviours
2023-02-16 11:00 - 12:00 | Online
Hosted by Vision Australia, this webinar will share advice on the following:
• What is driving the challenging behaviour
• Becoming aware of your emotions and managing unpleasant feelings
• Applying techniques that uncover why the individual might be distressed
Download flyer here. Register here.

Staff Recruitment and Retention
2023-02-22 09:00 - 10:00 | Online
Hosted by SSD Central Coast, this webinar will include a live presentation and Neil’s Masterclass covering Care Recruitment Fundamentals, Attraction, Sourcing, Building and Effective Recruitment Process and Screening, Selection and Interviewing.
Neil Eastwood has shaken up the Care Sector by his brutally honest research findings and practical, down-to-earth solutions to​ find and keep care staff (especially those that you’d like to clone). Neil is an authority on care recruitment and retention, the author of the book Saving Social Care and the founder and CEO of Care Friends, the employee referral app for the sector. He has spent the past thirteen years researching and testing best practice methods of finding and keeping care workers, helping providers transform their recruitment process. He was previously a director at a national home care provider with 10,000 staff and speaks internationally on how to find and keep great care staff.
Register here.
