Sector Support

Aged Care Reform updates for CHSP Providers with Paul Sadler
2024-02-07 11:00 - 12:00, 2023-10-25 11:00 - 12:00 (Australia/Sydney) | Online
Organised by multiple SSD projects, this series on the Aged Care Reforms in 2023-2024 will focus on the practical implications of the reforms for providers.
Paul Sadler will be presenting each session with the latest information on the aged care reforms and their applicability to home support services.
Register here.

Diversity program for aged care providers (Hurstville)
2024-02-07 - 2024-02-08
The Department of Health and Aged Care with Older Persons’ Advocacy Network (OPAN) are delivering in person workshops to help aged care providers identify diverse communities who are not accessing aged care services and provide practical assistance to meet their needs.
This free national diversity program includes:

two face-to-face workshops
an online session
access to a Community of Practice.

Participation will help providers identify strategies to deliver culturally safe, appropriate and inclusive care tailored to the needs of each older person.
Workshops are currently rolling out across NSW.

Hurstville – Club Central Hurstville
Workshop one (in-person): 7 February 2024 | 9:30am-4:00pm
Workshop two (in-person): 8 February 2024 | 9:30am-4:00pm
Workshop three (online only): 11 March 2024 | 1.5 hours

Register here

New Aged Care Act and Support at Home program update
2023-12-14 14:00 - 15:30 | Online
This webinar will provide updates on: the development of the new Aged Care Act, a new model for regulating aged care, the strengthened Aged Care Quality Standards, and in-home aged care reforms, including the new Support at Home program. It will also include a live question-and-answer session.
Register here

Carers Education Session (online)
2023-12-12 14:30 - 16:00 | Online
Caring for a loved one with a life-limiting illness can be isolating, lonely and confronting. Our education sessions aim to provide carers with opportunities to learn and gain support from health professionals, including tools to care for one’s self.
All Carers of Banksia Palliative Care Service clients are invited to attend this education session.
Hosted by our professional staff providing education and support on the topics of: –

What to expect when caring for someone with a life-limiting illness.
Self-care – the importance of looking after yourself during this time
Question time

For more information or to chat with us, please contact our Volunteer Coordinator on 9455 0822 or email volunteer@banksiapalliative.com.au
Register here

Home Care Packages (HCP) Program Assurance Reviews – Unspent funds and pricing transparency on My Aged Care
2023-12-07 14:00 - 15:00 | Online
Home Care Package (HCP) providers and interested stakeholders are invited to hear a discussion about the two latest HCP Program assurance reviews. This webinar will look into HCP unspent funds (Commonwealth portion) and provider pricing transparency on the My Aged Care website.
Register here

Worker Wellbeing: Clarity in a World of Distractions (online)
2023-12-07 13:00 - 14:00 | Online
More than ever we are surrounded by distractions that take us away from our priorities and our health. Chelsea will teach you how to disconnect from distractions with some small simple hacks to refresh, refocus and revitalise. We all face set-backs and negativity, so today’s session will equip you with strategies to bounce back from adversity. You will also leave the session with some tips to help you thrive in your physical and mental health.
Key Learnings:

How to optimise your morning ritual
Key strategies that leave you fully recharged to tackle challenges
Setting boundaries and an effective strategy to win back your work day
Finding your flow

Please note: registration is open to aged care providers who deliver CHSP services. If your organisation does not provide a CHSP service your registration will be reviewed.
Hosted by MDS Sector Support.
Register here

Publishing provider reporting for stakeholders and the community
2023-11-28 14:00 - 15:00 | Online
This webinar gives providers an overview of how their operational and financial data will be published on My Aged Care in 2024. This includes data on your earnings, spending, and surplus or loss. This will help older Australians to make more informed care decisions, and increase transparency.
Register here

Cross-Cultural Communication in an Aged Care Setting
2023-11-28 14:00 - 15:00 | Online
This webinar will provide an overview of cross-cultural communication in an aged care setting. It will touch upon the Cross-Cultural Care Program for Aged Care Staff developed by Flinders University, a program which aims to support staff in residential aged care homes to provide high-quality cross-cultural care for residents and to improve team cohesion.
Register here

Supporting First Nations staff in the aged care sector (online)
2023-11-22 10:00 - 12:00 | Online
This workshop aims to increase awareness about the cultural and trauma load carried by First Nation workers, and increase the confidence of managers and colleagues to provide support, as well as encourage a culturally safe environment for First Nation workers navigating mainstream systems.
Who should attend: Managers and team leaders of aged care providers in NSW/ACT
About the Facilitator:
Sigrid Herring is a proud mother, grandmother and Gomeroi woman with a long history of working with families, managing a range of programs delivering counselling, community development, case management and groupwork programs and services. She has post graduate qualifications in human services and is a published author and illustrator. Sig works providing supervision, wellbeing and training services for teams committed to working with people and families in respectful, reciprocal and trauma informed ways.
Register here

Helping Older People Who Hoard Webinar
2023-11-21 10:30 - 12:30 | Online
The Royal Commission into Aged Care Quality and Safety identified hoarding as an issue which needed to be addressed in the development of a new aged care system highlighting the need for training, raising awareness and care management planning.
This webinar will teach attendees how to work with, support and assist older people living in challenging domestic environments, giving the aged care worker awareness, confidence and strategies for speaking with and supporting the older person in a way that minimises harm and fosters a positive and helpful outcome.
Audience: Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, health practitioners and CHSP volunteers.
CHSP (SA & NSW only): $30 inc GST
Register here

Commonwealth Home Support Programme (CHSP) update for providers
2023-11-16 14:00 - 15:00 | Online
The Department of Health and Aged Care will be hosting a webinar for Commonwealth Home Support Programme (CHSP) providers,
The webinar will give CHSP providers an update on:

2024-25 CHSP extension timing, process and parameters
current and future CHSP grant funding opportunities
Fair Work Commission CHSP Base Funding Grant opportunity for providers
CHSP Meals and Transport pilot projects
aged care reforms and what they mean for CHSP.

You will have the opportunity to submit questions before and during the webinar.
Register here

Responding to Sector Changes
2023-11-16 10:00 - 11:00 | Online
Organised by Blue Sky Community Services SSD:
Responding to Sector Changes
Helping service providers manage change to the Support at Home Program.
In–home support services now have a Roadmap outlining the sequencing and timing of aged care reforms until the establishment of a new In-home Aged Care Program in July 2025. This one-hour session explores where we are now, what is expected to happen when and why and the implications for service provider organisations. What should you be thinking about? What should you be doing to prepare for a new aged care world? This one-hour, on-line session is targeted towards Board members, senior staff, managers, coordinators and team leaders.
Venue: Online Zoom – link provided on registration
Registrations: https://bluesky.org.au/events/responding-to-sector-changes/

HELP App in Aged Care - Community Conversation (online)
2023-11-14 10:30 - 12:00 | Online
The HELP App, developed by LaTrobe University, activates a person’s community of friends and family, enabling network-centred care when they are experiencing a life limiting illness. This network-centred care compliments formal (medical) care and has been shown to improve end of life outcomes.
We are exploring how this App technology might also benefit people going into an aged care facility and their partner/family and we are hoping to learn from people experiencing this firsthand.
Join us for an online discussion and contribute to the development of HELP in the aged care setting.
Register here

Responding to Practice Changes
2023-11-08 10:00 - 11:00 | Online
Organised by Blue Sky Community Services SSD:
Responding to Practice Changes
Providing consumer driven services based on client choice and control.
As we move through the reforms and towards the new aged care world, the practice focus shifts even more strongly to a consumer driven model based on choice and control. What does this mean in your professional practice with clients? How does this evolution in client practice influence the client journey from entry, through assessment, support planning and reviews, consultation and exit? This one-hour, on-line session is designed for intake officers, assessors, care planners, care partners, coordinators and team leaders.
Venue: Online Zoom – link provided on registration
Registrations: https://bluesky.org.au/events/responding-to-practice-changes/

CHSP Manual Changes & Specialisation Verification Framework
2023-11-01 10:00 - 12:00 | Online
Organised by multiple SSD projects, This session covers two topics. The CHSP Manual, we will cover all the changes since
mid 2023. The second topic will focus on the recently introduced Specialisation Verification Framework. It covers the rationale and structure for the Framework, the key action areas, the application process and the evidence requirements to be met for each of the nine potential areas of specialisation.
Register here.

Exploring Collaborative Partnerships for CHSP Providers
2023-10-30 12:30 - 14:00 | Online
Organised by multiple SSD organisations, this panel discussion will bring insightful discussion from service providers talking about their projects and experiences to develop successful collaborative outcomes and partnerships.
Panel includes:

Ben Jackson– Outgoing CEO, Active Care Network and Chair, CTO https://www.activecarenetwork.org.au/communitytransport
Gillian McFee -Program Director from Business Council of Co-operatives and Mutuals BCCM https://bccm.coop/
Jenni Harding -ACT! Project Manager from MOW ACT! Emergency Preparedness kit. https://nswmealsonwheels.org.au/act
Jill Perry-Healthy Ageing Manager (Acting) Reducing the impact of loneliness on older people through the co-designed community led National Village Hub initiative – an innovative approach https://www.ilaustralia.org.au/rethink-ageing/villagehubs
Monique Belousoff -General Manager from Brisbane Meals in Wheels Brisbane South Aged Care Region (Queensland) https://www.qmow.org/
Sue Green– Manager from Sutherland Food Services https://sutherlandfoodservices.com.au/
Tara Russell– Executive Officer from The Sydney North Health Network, supporting the Community Transport Organisation https://sydneynorthhealthnetwork.org.au/

Register here.

Documentation and Reporting
2023-10-24 13:00 - 14:30 | Online
Hosted by Your Side’s SSD, this workshop will build your understanding and confidence about what should be documented and reported in your role. We will discuss the difference between subjective and objective reporting and the use of templates in the workplace. We will also discuss the importance of understanding verbatim reporting and why we need to document and report information that can be shared with other stakeholders. This could include reviewing an issue that may be in question and further clarity is being sought.
Register here.

Understanding Aggressive Behaviours Webinar
2023-10-18 11:30 - 13:00 | Online
In this webinar you will explore the possible causes and contributing factors of aggressive behaviours and learn helpful de-escalating techniques as a way to respond.
Audience: Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, health practitioners and CHSP volunteers.
CHSP (SA & NSW only): $30 inc GST
Register here

An Introduction to Trauma Informed Care
2023-10-18 10:00 - 12:00 | Online
Organised by multiple SSD projects, This introductory workshop introduces the principles of trauma informed care and explores
practical techniques in direct work with older consumers, particularly people from diverse backgrounds.
Register here.

Hiring mature aged workforce - investing in experience (webinar)
2023-10-11 13:00 - 14:00 | Online
The Department of Employment and Workplace Relations is hosting the webinar Mature Age Workforce: Investing in Experience.
Hear from industry experts and employer guest speakers about how age diversity can bring experience to your business and improve productivity. Learn practical recruitment strategies and the benefits of tapping into the mature age talent pool.
This webinar is part of the series Hiring Outside the Box! which focuses on the benefits of exploring new pools of talent and hiring a diverse and inclusive team.
Register here

Trauma, Grief & Loss and the older person Webinar
2023-10-11 11:30 - 13:00 | Online
Learn about the common experiences of trauma occurring in the older person, the signs of trauma you may see and how trauma, grief and loss are closely intertwined.
Audience: Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, health practitioners and CHSP volunteers.
CHSP (SA & NSW only): $30 inc GST
Register here

Webinar: Introduction to Qualitative Research Methods
2023-10-09 15:00 - 16:00 | Online
Organised by QCOSS.
Qualitative research has a vital role within the community services sector to inform how we capture stories of lived experience, demonstrate insights about service use satisfaction and quality, and use evidence-based methodologies to understand community beliefs, perspectives, attitudes, behaviours and values. Qualitative methodologies provide a framework to explore the human experience and the social and cultural context in which community services operate. In this session, we explore some of the key concepts and processes of qualitative inquiry and why it’s important.
Register here.

Gathering Strong Evidence on the Client Experience - Online Workshop series
2023-10-05 13:00 - 14:00 | Online
How do you know if you are hitting the mark if you don’t get useful and strong feedback from your clients? Quality reviews seek input from clients on their experiences against the Aged Care Quality Standards. This feedback should provide input into continuous quality improvement. Effective support strategies should make a difference to a client’s function or wellbeing. This, in turn, builds on wellness reporting.
This on-line course is run as three one-hour sessions with one week between sessions. It covers both formal and informal ways of gathering evidence including relevant validated tools, measuring goal attainment, survey design, focus groups, individual interviews and simple client feedback loops.
It is suitable for coordinators, managers and senior practitioners with a role in service evaluation.
Please note that this workshop will be run over 3 x one hour sessions.
1. Thursday 5th October, 1pm – 2pm
2. Thursday 12th October, 1pm – 2pm
3. Thursday 19th October, 1pm – 2pm
Facilitated by: Glen Sorensen
Register here

Understanding and Implementing the Aged Care Diversity Framework
2023-10-05 10:00 - 12:00 | Online
Organised by multiple SSD projects, This session is divided into two learning modules. Part 1 unpacks the Framework’s elements,
identifying the links to the Aged Care Quality Standards and explores how providers can implement the framework within their agencies. Part 2 deepens the understanding of each of the 12 diverse cohorts identified in the Framework.
Register here.

Strategies in Transitioning Power to Clients Webinar
2023-10-03 13:00 - 14:00 | Online
The new practice in aged care sees and treats clients as equal and active partners in the design and delivery of home support and home care. But how do we bring clients on board and ensure they retain decision-making power?
This one hour session discusses the predictable stages and outlines some practical techniques in transitioning power to older clients. It is suitable for any staff member who has direct contact with clients including coordinators, case managers, support workers and volunteers.
Facilitated by: Glen Sorensen
Register here

Co-designing and Framing Consumer Goals Webinar
2023-09-28 13:00 - 14:00 | Online
This 60 minute on-line session shows how information gathered in referral, intake and assessment processes can be used in combination with basic motivational interviewing techniques to co-design client-set goals aimed at improving function and well being and maximising independence.

It also builds skills in how to frame goals in support plans so that they are focused on what the client wants to achieve or be different rather than just the tasks involved in getting there.

Facilitated by: Glen Sorensen
Register here

Strategies to Support an Older Person Experiencing Confusion & Memory Loss Webinar
2023-09-27 11:30 - 13:00 | Online
In this session you will learn why an older person may experience confusion & memory loss and what you can do to provide constructive support.
Audience: Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, health practitioners and CHSP volunteers.
CHSP (SA & NSW only): $30 inc GST
Register here

Introduction to Trauma Informed Care for Volunteers Webinar
2023-09-26 13:00 - 14:00 | Online
Volunteers and support workers often support clients who have experienced trauma in their lives. It its very important that those directly involved in supporting older people understand the nature of trauma, how it may affect support provision and avoid triggering a traumatic response.
This one-hour introduction explains the nature of trauma and provides some practical trauma informed care support strategies for direct care workers and volunteers.
Facilitated by: Glen Sorensen
Register here

Professional Boundaries Workshop
2023-09-26 10:00 - 11:30 | Online
Hosted by your Northern Sydney SSD teams, this event will provide an overview of professional boundaries and why they’re so important in our everyday work. We will explore what professional practice looks like and the guidelines and policies that support you. We will also consider when things can go wrong and what to do if a breach of professional boundaries happens. Register here.
