Sector Support

Effective Incident Management Systems (IMS) Online Workshop
2023-05-10 13:00 - 15:30 (Australia/Sydney) | Online
This online workshop covers processes, guidance and practical examples of effective incident management systems. The purpose of this workshop is to introduce these key concepts while providing an explanation of how maintaining an effective incident management system will enable your reporting under the Serious Incident Response Scheme (SIRS).
Please note: This workshop has been developed as a revised version of the Incident Management System content covered in the full-day SIRS workshop, which has been run between December 2021 and July 2022.
Learning outcomes
Through active participation in this workshop, participants will:

understand and recognise the importance of an effective IMS
Know your roles and responsibilities within your IMS
​Know your role in responding to incidents under your IMS
Be able to apply techniques and tips for better prevention, management and reporting of incidents

Target Audience
This workshopis suitable for employees of all levels within providers of aged care services, both home care and residential care. It has been developed based on feedback received from the sector and will be particularly relevant to anyone new to the sector or seeking an introductory overview of Incident Management Systems.
Cost
Registration is $50 per person (excluding GST)
Duration
2.5 hours
View all the Commissioner’s training events here
Register here

A new model for regulating aged care
2023-05-09 14:00 - 15:00 | Online
Hosted by the Department of Health and Aged Care, this webinar will present the new regulatory model and a number of changes to how the sector works, including:

how providers enter the sector
the obligations that a provider must meet
strengthened monitoring and enforcement powers for the Regulator.

Register here.

In Home Services - Monitor and assess the performance of your service - Online Workshop
2023-05-09 13:00 - 15:30 | Online
This online workshop is designed to support providers of aged care home services in developing their knowledge, skills and practical understanding of monitoring and assessing their own performance, to ensure services are delivered in line with the Aged Care Quality Standards.
Learning outcomes

Understand the benefits of self-assessment
Understand how monitoring and assessing activities feed into continuous improvement
Use consumer experience to demonstrate performance against the Quality Standards

Target Audience
These events are targeted at providers of aged care home services middle management. This may include:

Coordinators
Service managers
Quality managers
Educators
Supervisors
Team leaders

This interactive workshop includes practical activities designed to help participants understand the principles of self-assessment and how these principles can be applied to performance monitoring and review to deliver continuous improvement and beneficial consumer outcomes.
Cost
Registration is $50 per person (excluding GST)
(Fees shown throughout the registration process exclude GST. GST is added to the total at the end of the registration process on the payment page)
Duration
2.5 hours
View all the Commissioner’s training events here
Register here

Winter Preparedness – CHSP Transitioning to the Home Support Program - Webinar
2023-05-09 13:00 - 14:30 | Online
This national Sector Support & Development (SSD) Webinar is an opportunity for Commonwealth Home Support (CHSP) service providers to discuss how to prepare for winter.
Discussions will explore how to continue to provide support in the community and home environments through lessening the risk and impact of infection.
Aimed at CHSP providers, this webinar is an opportunity to talk about practical steps providers can take to prepare for the winter season. Join us at this free event for practical advice, actions and tips to lessen the risks and impacts of infection for the older person and the workforce.
Speakers:

Glen Sorensen, Age Communications (Facilitator)
Jane Floyd, Home Care Specialist – ACCPA

Who Should Attend:
CHSP providers – Board, CEOs, Managers from small to medium sized providers
Register here

Culturally Inclusive Service Delivery - Webinar
2023-05-09 10:00 - 11:15 | Online
Understanding different cultures underpins our ability to be responsive to the diverse needs of the people we engage.

This training is suitable for anyone who works with Culturally and Linguistically Diverse (CALD) people to develop strategies to enhance cultural competence and gain insights into the diverse needs of people from culturally and linguistically diverse backgrounds. The webinar aims to support home care providers in their application for specialisation verification.
A certificate of attendance can be provided after the webinar to those attending.
Who should attend this training?
Managers, staff and volunteers from the aged care sector.
Trainer
Gail Jugow, Training and Education Coordinator at MCCI

Register here

The Serious Incident Response Scheme (SIRS) within home services Online Workshop
2023-05-04 13:00 - 16:30 | Online
This online workshop complements the guidance and resources on the Serious Incident Response Scheme (SIRS) and the Effective IMS workshop and is specific to providers of aged care home services.
This interactive workshop includes practical activities designed to help participants understand their role and responsibility to meet the requirements of the SIRS. It focuses on provider obligations and provides examples to understand reporting requirements and processes.
Learning outcomes
Through active participation in this workshop, participants will:

understand and recognise the importance of having an effective incident management system (IMS)
know provider’s roles and responsibilities under SIRS
know provider’s roles in responding to incidents under SIRS
be able to apply techniques and tips for better prevention, management and reporting of incidents.

Target Audience
This workshop is for providers of aged care home services at the middle management level. This may include:

coordinators
service managers
quality managers
educators
supervisors
team leaders.

Participants are expected to have a sound knowledge and understanding of the Aged Care Quality Standards and their application.
Cost
Registration is $50 per person (excluding GST)
Duration
3.5 hours

Register here

Navigating Change - Oranges Toolkit Webinar
2023-05-03 10:00 - 11:00 | Online
This interactive, positive and practical webinar will be conducted by Ali Palmer from Oranges Toolkit.
Learn skills and tools to better adapt to change and adversity.
As the saying goes, the only constant in life is change. How true for Aged Care!
Discover:

the neuroscience – how our brains and bodies typically respond to change
Our own mindset towards change and its impact on emotions, behaviour & other people
Practical positive strategies to navigate change effectively with emotional intelligence

PLEASE NOTE: This training is fully subsidised and numbers are limited. Please only register if you will attend. Please notify us 5 days before if you cannot attend, otherwise a cost recovery fee may be charged.
It is a collaboration between Sector Support and Development providers from Hornsby Shire Council, Your Side, MDS and STARS
Numbers are limited, so please register soon.
Cost: Free
Flyer here
Registration here

Strategies in Transitioning Power to Clients Webinar
2023-05-02 10:00 - 11:00 | Online
The new practice in aged care sees and treats clients as equal and active partners in the design and delivery of home support and home care. But how do we bring clients on board and ensure they retain decision-making power. This one hour session discusses the predictable stages and outlines some practical techniques in transitioning power to older clients. It is suitable for any staff member who has direct contact with clients including coordinators, case managers, support workers and volunteers. Facilitated by Glen Sorensen, Age Communications
Register here

Trauma-informed Care in practice: Strategies for workers in the aged care and disability sectors.
2023-04-27 12:00 - 13:00 | Online
The Human Services Skills Organisation (HSSO), in partnership with Phoenix Australia – Australia’s National Centre of Excellence in Posttraumatic Mental Health, is offering this webinar.
Trauma-informed Care in practice: strategies for workers in the aged care and disability sectors, will explore the principles and benefits of trauma-informed practice and provide practical examples of its application. Our expert panellists will also share insights into the impacts of trauma on service users, and why and how you would gather a trauma-informed history. You’ll have the opportunity to contribute to the discussion during the panellist Q&A at the end of the webinar.
Register here.

Grant Writing Online Workshop - How to apply for grants
2023-04-27 11:00 - 12:00 | Online
This Grant Writing Workshop is an online webinar event for Service Providers who would like to know more about the basics of writing a grant application. It will include practical tips to assist you in writing a successful grant application.
Tips that will be shared include:

An overview of grants;
How to plan for writing;
What is an outcome and why should I include this in my application;
Supporting documentation: What do I need;
What to include in a budget;
Information about where you can find Grant opportunities and Grants available;
Other tips to help you with the grant writing process;

All questions are welcome in this relaxed workshop. Participants are also encouraged to share their own experiences in applying for grants.
WHO IS THIS WORKSHOP FOR?
This workshop is for anyone who would like basic grant writing skills. This workshop will provide you with information and resources to get you started.
Presented by Tania Gamble, Team Leader Community Grants and Direct Services Community Services City Of Ryde.
Cost: Free
Register here

Specialisation Verification Framework Webinar
2023-04-27 10:00 - 11:00 | Online
This one hour on-line session focuses on the recently introduced Specialisation Verification Framework. It
covers the rationale and structure for the Framework, the key action areas, the application process and
the evidence requirements to be met for each of the nine potential areas of specialisation. It is suitable for
co-ordinators, middle and senior managers. Facilitated by Glen Sorensen, Age Communications
Register here

Supporting carers through the aged care reforms – for CHSP providers
2023-04-19 14:00 - 15:00, 2023-03-30 10:00 - 11:00 | Online
The Support at Home Program aims to improve support for family and friend carers through the new assessment process and increased integration between My Aged Care and Carer Gateway. Carer Gateway will play an increased role in booking respite services in advance for carers of people who are ageing.
Please join us for a 60-minute information session to understand the challenges carers face, the increasing role of Carer Gateway and how you can support carers through the aged care reforms.
Register here

Recognising Multifaith Initiatives in Aged Care
2023-04-19 14:00 - 15:00 | Online
Organised by the Centre for Cultural Diversity in Ageing, this webinar presents the perspectives of leaders from different faiths about the unique needs of older people from diverse spiritual backgrounds.
It covers key considerations for aged care providers to support the diverse spiritual needs of older people.
The webinar also offers participants resources to learn more about multifaith aged and health care.
Register here.

Be Prepared: Home care sustainability and mergers in light of industry reform and consolidation - Webinar
2023-04-19 11:30 - 12:30 | Online
Be Prepared: Home care sustainability and mergers in light of industry reform and consolidation
The home care sector is facing turbulent times, with many providers concerned about their sustainability. Home care reforms, which are seeking to strengthen provider governance and give consumers a greater say represent a fundamental shift for many providers’ service/business models. This shift and increasing compliance are coming just as high inflation and workforce shortages are starting to bite.
This webinar will explore the big picture and sustainability challenges driving industry consolidation. Attendees will gain an improved understanding of why providers are pre-emptively or reactively preparing to merge. We will explore the process and what that looks like from a strategic and legal perspective. For those not wishing to merge, we will also explore alternatives to mergers (e.g. alliances, shared services). This will help you assess how to prepare your organisation for the challenges ahead.
Key takeaway from the webinar:

Understand the big picture and drivers for home care industry consolidation.
Understand alternative business models for improving sustainability.
Understand the practical steps/processes for considering and implementing a merger.
Understand how you can prepare your organisation for the possibility of a merger.

Speakers:
Jonathan Teh, Principal, Russell Kennedy Lawyers
Jonathan Teh assists his not-for-profit, care and community services clients with their governance, legal structures and commercial contracts. He regularly helps to create, merge and restructure not-for-profits. He also advises on corporate governance, Corporations Act issues, design of Boards and membership, modernising constitutions and contentious member meetings. Jonathan also develops funding agreements, services/management agreements, health practitioner agreements and NDIS service agreements.
Aaron Goldsworthy, Senior Consultant, Australian Strategic Services
A Senior Consultant with Australian Strategic Services for over 8 years. Aaron works with boards in the aged care, healthcare, disability and related fields. His work includes strategy, corporate and organisational governance, business and organisational development and mergers.
This webinar is a joint initiative of the Sector Support & Development teams at Community Industry Group (CIG), Ethnic Communities’ Council of NSW (ECCNSW), Hornsby Shire Council, Macarthur Disability Services (MDS), Sector Support Central Coast, Social Futures, STARS and Your Side.
Register here

Effective Incident Management Systems (IMS) - Workshop
2023-04-19 09:30 - 12:00 | Online
This online workshop covers processes, guidance and practical examples of effective incident management systems. The purpose of this workshop is to introduce these key concepts while providing an explanation of how maintaining an effective incident management system will enable your reporting under the Serious Incident Response Scheme (SIRS).
Please note: This workshop has been developed as a revised version of the Incident Management System content covered in the full-day SIRS workshop, which has been run between December 2021 and July 2022.
Learning outcomes
Through active participation in this workshop, participants will:

understand and recognise the importance of an effective IMS
Know your roles and responsibilities within your IMS
​Know your role in responding to incidents under your IMS
Be able to apply techniques and tips for better prevention, management and reporting of incidents

Target Audience
This workshop is suitable for employees of all levels within providers of aged care services, both home care and residential care. It has been developed based on feedback received from the sector and will be particularly relevant to anyone new to the sector or seeking an introductory overview of Incident Management Systems.
Cost Registration is $50 per person (excluding GST)
View all workshops from the Commissioner here
Register here

Home care packages: what’s changed?
2023-04-18 13:00 - 14:00 | Online
In January 2023, the Australian Government put a cap on management and administrative fees for Home Care Packages and updated the program’s operational manual.
In this webinar, our expert panel will discuss:

what the recent changes will mean for home care services and fees
what’s included and what’s excluded
where to go for more information and support.

They will also talk about the 15 per cent pay rise for aged care workers, from June 30, and its effect on the aged care system.
OPAN’s panel hosted by Dianne Weller includes:

Craig Gear OAM, CEO, Older Persons Advocacy Network
Frank Smith, home care recipient, member of OPAN’s National Older Persons Reference Group
Melissa Fraser, Financial Advocacy Officer from ADACAS (OPAN’s ACT member)
Julia Atkinson, acting Assistant Secretary of the Home Care and Assessments Branch, Department of Health and Aged Care.

The webinar will be followed by a live Q&A.
Register here

Monitor and assess the performance of your service (Home Services) - Workshop
2023-04-06 09:30 - 12:00 | Online
This online workshop is designed to support providers of aged care home services in developing their knowledge, skills and practical understanding of monitoring and assessing their own performance, to ensure services are delivered in line with the Aged Care Quality Standards.
Learning outcomes

Understand the benefits of self-assessment
Understand how monitoring and assessing activities feed into continuous improvement
Use consumer experience to demonstrate performance against the Quality Standards

Target Audience
These events are targeted at providers of aged care home services middle management. This may include:

Coordinators
Service managers
Quality managers
Educators
Supervisors
Team leaders

This interactive workshop includes practical activities designed to help participants understand the principles of self-assessment and how these principles can be applied to performance monitoring and review to deliver continuous improvement and beneficial consumer outcomes.
Cost
Registration is $50 per person (excluding GST)
(Fees shown throughout the registration process exclude GST. GST is added to the total at the end of the registration process on the payment page)
View all workshops from the Commissioner here
Register here

Understanding the Quality Standards - Workshop
2023-04-05 13:00 - 15:00 | Online
This online workshop is an introductory session to help providers of aged care services to understand what the Aged Care Quality Standards (Quality Standards) are and how they are applied to aged care. The session has been developed to enable providers to understand how to deliver services in line with the Quality Standards.
Learning outcomes

Understand what the Quality Standards are
Understand how to find the guidance material and resources on the Quality Standards
Understand how to use and apply the guidance material to deliver services which align with the Quality Standards
Understand the concepts of risk, self-assessment, continuous improvement and how these align with the Quality Standards

Target Audience
These events are for all levels of employee within providers of aged care services, both home care and residential care. These workshops have been developed based on feedback received from the sector and will be particularly relevant to anyone new to the sector or seeking an introductory overview of the Quality Standards.
Please note: This information session has been redeveloped, based on the previous ‘Getting to know the Standards’ and ‘Preparing for the Standards’ workshops delivered by the Commission in 2019.
Cost
Registration is $30 per person (excluding GST)
View all workshops from the Commissioner here
Register here

Supporting trauma-informed practice and worker wellbeing: practical strategies for the aged care and disability sectors Webinar
2023-03-31 12:00 - 13:00 | Online
This webinar will explore the unique challenges of the aged care and disability services sector, as well as the individual, team and organisational responsibilities for self-care and wellbeing. It will include an education session with Phoenix Australia’s Deputy Director Professor Andrea Phelps, who will guide attendees through practical strategies and share key insights in the panel discussion. Panel includes Professor Phelps, Jodi Schmidt, CEO of the Human Services Skills Organisation (HSSO), Katrina Phegan, Safety and Wellbeing leader at Bolton Clarke and Ben Keast, CEO of ARC Disability services. With more than two decades in the disability sector, Ben is an active member of many employer, industry, education and not-for-profit boards, and committees. Our expert panel will share insights and experiences drawn from their work in aged care and disability, as well as practical tips for wellbeing in the sector.
Register here

Mental Health Awareness and the Older Person: An Aged Care Worker’s Guide to Strategies to support an Older Person experiencing Confusion & Memory Loss
2023-03-29 11:30 - 13:00 | Online
Hosted by ACCPA, this webinar will explore why an older person may experience confusion & memory loss and what you can do to provide constructive support.
Cost: CHSP (SA & NSW only): $30 inc GST
Register here.

Home Care Technology Summit - 29 March 2023
2023-03-29 09:30 - 13:30 | North Ryde RSL, 27-41 Magdala Rd, North Ryde, New South Wales, 2113
Home Care Technology Summit
Your Digital Transformation: Taking the first steps

Hybrid Event: In Person and Online
Speakers:
Rupert Taylor-Price, Vault Cloud
Simon Heaysman, Hayylo
Merlin Kong, Kiah Consulting
Peter Devine, Byron Shire Respite Service
Sally Browner, Institute of Applied Technology
Objectives:
This Summit will explore the Digital Transformation and Strategy that is required for the Aged Care sector to thrive. It will focus on how technology can enable better care delivery considering the new In-Home Aged Care program, which will lead to increased Government scrutiny, more administration, and the ongoing workforce challenge. As data security has become a key concern, service providers will need to ensure the right systems are in place so that the focus remains on care recipients.

You will gain knowledge about the key IT requirements of secure and efficient IT systems
You will increase their understanding on what the digital transformation of their organisation would entail and would have some ideas of where to start
Your chance to meet & greet a range of IT service providers with an in depth understanding of the In Home Aged Care sector at our networking lunch

Join our guest speakers for a morning of learning and exchange that will cover the following topics:

Back to basics: building high-performing and secure IT systems, by Rupert Taylor-Price, Vault Cloud
Adopting new technology: a Culture Change, by Simon Heaysman, Hayylo
Technology Is Not An Intervention: Realising the Digital Transformation Promise, Merlin Kong, Kiah Consulting
and many more

Audience:
CEOs, CIOs, Board Members, Executive & Leaders from In Home Aged Care providers responsible for compliance, risk, IT, Clinical care, customer care, legal, and finance, who will be leading and implementing technological changes.
Cost: Free
When: Wednesday, 29 March 2023
Time: 9:00am registration, for a 9:30 start. The Event will conclude with a networking lunch
Where: In Person and Online
In Person: North Ryde RSL, Pittwater Room, 27 Magdala Rd North Ryde 2113
Morning tea and lunch will be provided.
This event is brought to you by Hornsby Shire Council and Your Side.
Register here

Price Waterhouse Coopers HR and Workforce Development Program (Online workshop)
2023-03-28 11:00 - 13:00 | Online
The aims of this hands on workshop will be to share:
PwC’s latest insights and HR better practice, focusing on:

attraction and recruitment,
learning and development,
engagement and retention, and
performance and accountability.
industry insights and practical solutions for workforce challenges;
practical guidance and tips and tricks; and
information regarding other programs available to support providers.

Our session will cover:

Key insights from the Workforce Advisory Service – what we’ve learned from over 60 providers

Employee Value Proposition and employer brand

Recruitment and community relationships

How to create staff engagement with remote workers – culture, reward and recognition, health and wellbeing, career pathways and performance

Government programs available to support workforce

Free for CHSP providers
Register here

Home Services - 5 key areas of Risk - Workshop
2023-03-28 09:00 - 12:30 | Online
This online workshop complements the Quality and Safety in Home Services – 5 Key Areas of Risk guidance and is specific to providers of aged care home services.
The workshop focuses on provider obligations and responsibilities in the context of risk. It includes a series of interactive, practical examples designed to help participants understand key elements of the 5 areas of risk and to then apply these considerations to their individual service-settings.
This content will be of greatest value to those who consider and manage risk from a whole-of-service perspective, in terms of aspects of policy, procedures and governance.
Learning outcomes
Through active participation in this workshop, participants will:

Understand the concept of risk management ​
Understand the 5 key risk areas in home services​
Apply techniques of risk management to the 5 key risk areas​

Target Audience
This workshop is for providers of aged care home services at the senior management and governance/board level. This may include:

senior managers and supervisors
board members
educators
executives

Participants are expected to have a sound knowledge and understanding of the Aged Care Quality Standards and their application.
Cost Registration is $50 per person (excluding GST)
View all Workshops from the Commissioner here
Register here

Advance Care Planning: an essential component of healthcare in the 21st century (Webinar)
2023-03-23 19:00 - 20:30 | Online
Sydney North Health Network invites General Practitioners, Nurse Practitioners, Practice Nurses, Allied Health Professionals and Residential Aged Care Facility staff to a live webinar on Advance Care Planning with Associate Professor Will Cairns, of James Cook University in Brisbane and Consultant at Emeritus Palliative Medicine at Townville University Hospital, along with Dr Stephen Ginsborg a GP working on the Northern Beaches to learn about and explore the role of Advance Care Planning (ACP) in healthcare.
Learning Outcomes:

Describe the important role of Advance Care Planning (ACP) across the age spectrum
Explain how ACP supports patients to receive the care they prefer, and doctors to deliver it
Engage and communicate with patients, and their families, in order to achieve best and/or preferred healthcare outcomes from the options that are available.
Recognise the various ACP documents in use in your community, and how they are used

Register here

Northern Sydney Aged Care Career Expo
2023-03-23 09:00 - 12:00 | Dougherty Community Center, 7 Victor Street, Chatswood, 7 Victor St, Chatswood, NSW, 2067, Australia
Hosted by Northern Sydney Sector Support & Development organisations, this event is for job seekers, students and people considering a career change.
This event will include presentations by various stakeholders, including workers in the Sector, and participating service providers will have the opportunity to network with potential candidates.
Register here.

Harmony Week Video Launch –The Voices of Multicultural Community Leaders and their Visions for a more Inclusive Aged Care System
2023-03-22 14:00 - 15:00 | Online
Organised by the Centre for Cultural Diversity in Ageing, this webinar features two short videos produced by Red Hat Films and the Centre for Cultural Diversity in Ageing in partnership with Spectrum and the Northern Federation of Ethnic Senior Citizens Clubs.
In the videos, older people from diverse cultural backgrounds talk about the one thing they would change about the aged care system.
They also discuss the importance of senior citizen clubs as a place of belonging and connection for older people from culturally and linguistically diverse backgrounds.
Register here.

Planning for future health care with dementia (Webinar)
2023-03-22 12:30 - 13:30 | Online
As part of National Advance Care Planning Week 2023, join a free one-hour webinar to help you learn about advance care planning. Advance care planning can involve talking about and writing down what future medical treatments and care you would, or would not, want.
Register here.

Price Waterhouse Coopers Business and financial Management Program (Online workshop)
2023-03-22 11:00 - 13:00 | Online
The aim of this workshop will be to share:
PwC’s latest insights and better practice, focusing on:

strategy and planning,
information systems,
budgeting and forecasting,
marketing and sales, and
governance and risk management.
practical guidance and tips and tricks.

Our session will cover:
• Key insights from the Business Advisory Services – leveraging learnings from over 400 providers across Australia
• The importance of strategic planning and how to approach it
• Implementing technology that works
• Budgeting and forecasting in an uncertain environment
• Costing and pricing your services for success
• Key aspects of governance
Free for CHSP providers
Register here

Early Lessons Learnt from SIRS in home services Webinar
2023-03-21 13:00 - 14:00 | Online
This webinar will explore the early lessons and emerging trends since the extension of the Serious Incident Response Scheme (SIRS) to home services on 1 December 2022. The discussion will focus on the importance of quality reporting and share insights learned since 1 December 2022.
Panelists include:

Ann Wunsch, Executive Director, Approvals & Serious Incident Notifications, Aged Care Quality and Safety Commission
Dr Melanie Wroth, Chief Clinical Officer, Aged Care Quality and Safety Commission

The webinar will include a Q&A session and participants are encouraged to submit questions in advance via the registration process.
Register here
