Sector Support

Helping Older People Who Hoard Webinar
2023-11-21 10:30 - 12:30 (Australia/Sydney) | Online
The Royal Commission into Aged Care Quality and Safety identified hoarding as an issue which needed to be addressed in the development of a new aged care system highlighting the need for training, raising awareness and care management planning.
This webinar will teach attendees how to work with, support and assist older people living in challenging domestic environments, giving the aged care worker awareness, confidence and strategies for speaking with and supporting the older person in a way that minimises harm and fosters a positive and helpful outcome.
Audience: Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, health practitioners and CHSP volunteers.
CHSP (SA & NSW only): $30 inc GST
Register here

Supporting First Nations staff in the aged care sector (online)
2023-11-22 10:00 - 12:00 | Online
This workshop aims to increase awareness about the cultural and trauma load carried by First Nation workers, and increase the confidence of managers and colleagues to provide support, as well as encourage a culturally safe environment for First Nation workers navigating mainstream systems.
Who should attend: Managers and team leaders of aged care providers in NSW/ACT
About the Facilitator:
Sigrid Herring is a proud mother, grandmother and Gomeroi woman with a long history of working with families, managing a range of programs delivering counselling, community development, case management and groupwork programs and services. She has post graduate qualifications in human services and is a published author and illustrator. Sig works providing supervision, wellbeing and training services for teams committed to working with people and families in respectful, reciprocal and trauma informed ways.
Register here

Cross-Cultural Communication in an Aged Care Setting
2023-11-28 14:00 - 15:00 | Online
This webinar will provide an overview of cross-cultural communication in an aged care setting. It will touch upon the Cross-Cultural Care Program for Aged Care Staff developed by Flinders University, a program which aims to support staff in residential aged care homes to provide high-quality cross-cultural care for residents and to improve team cohesion.
Register here

Publishing provider reporting for stakeholders and the community
2023-11-28 14:00 - 15:00 | Online
This webinar gives providers an overview of how their operational and financial data will be published on My Aged Care in 2024. This includes data on your earnings, spending, and surplus or loss. This will help older Australians to make more informed care decisions, and increase transparency.
Register here

Worker Wellbeing: Clarity in a World of Distractions (online)
2023-12-07 13:00 - 14:00 | Online
More than ever we are surrounded by distractions that take us away from our priorities and our health. Chelsea will teach you how to disconnect from distractions with some small simple hacks to refresh, refocus and revitalise. We all face set-backs and negativity, so today’s session will equip you with strategies to bounce back from adversity. You will also leave the session with some tips to help you thrive in your physical and mental health.
Key Learnings:

How to optimise your morning ritual
Key strategies that leave you fully recharged to tackle challenges
Setting boundaries and an effective strategy to win back your work day
Finding your flow

Please note: registration is open to aged care providers who deliver CHSP services. If your organisation does not provide a CHSP service your registration will be reviewed.
Hosted by MDS Sector Support.
Register here

Home Care Packages (HCP) Program Assurance Reviews – Unspent funds and pricing transparency on My Aged Care
2023-12-07 14:00 - 15:00 | Online
Home Care Package (HCP) providers and interested stakeholders are invited to hear a discussion about the two latest HCP Program assurance reviews. This webinar will look into HCP unspent funds (Commonwealth portion) and provider pricing transparency on the My Aged Care website.
Register here

Carers Education Session (online)
2023-12-12 14:30 - 16:00 | Online
Caring for a loved one with a life-limiting illness can be isolating, lonely and confronting. Our education sessions aim to provide carers with opportunities to learn and gain support from health professionals, including tools to care for one’s self.
All Carers of Banksia Palliative Care Service clients are invited to attend this education session.
Hosted by our professional staff providing education and support on the topics of: –

What to expect when caring for someone with a life-limiting illness.
Self-care – the importance of looking after yourself during this time
Question time

For more information or to chat with us, please contact our Volunteer Coordinator on 9455 0822 or email volunteer@banksiapalliative.com.au
Register here

New Aged Care Act and Support at Home program update
2023-12-14 14:00 - 15:30 | Online
This webinar will provide updates on: the development of the new Aged Care Act, a new model for regulating aged care, the strengthened Aged Care Quality Standards, and in-home aged care reforms, including the new Support at Home program. It will also include a live question-and-answer session.
Register here

Diversity program for aged care providers (Hurstville)
2024-02-07 - 2024-02-08
The Department of Health and Aged Care with Older Persons’ Advocacy Network (OPAN) are delivering in person workshops to help aged care providers identify diverse communities who are not accessing aged care services and provide practical assistance to meet their needs.
This free national diversity program includes:

two face-to-face workshops
an online session
access to a Community of Practice.

Participation will help providers identify strategies to deliver culturally safe, appropriate and inclusive care tailored to the needs of each older person.
Workshops are currently rolling out across NSW.

Hurstville – Club Central Hurstville
Workshop one (in-person): 7 February 2024 | 9:30am-4:00pm
Workshop two (in-person): 8 February 2024 | 9:30am-4:00pm
Workshop three (online only): 11 March 2024 | 1.5 hours

Register here

Aged Care Reform updates for CHSP Providers with Paul Sadler
2024-02-07 11:00 - 12:00, 2024-05-08 11:00 - 12:00 | Online
Organised by multiple SSD projects, this series on the Aged Care Reforms in 2023-2024 will focus on the practical implications of the reforms for providers.
Paul Sadler will be presenting each session with the latest information on the aged care reforms and their applicability to home support services.
Register here.

Diversity program for aged care providers (Blacktown)
2024-02-14 - 2024-02-15
The Department of Health and Aged Care with Older Persons’ Advocacy Network (OPAN) are delivering in person workshops to help aged care providers identify diverse communities who are not accessing aged care services and provide practical assistance to meet their needs.
This free national diversity program includes:

two face-to-face workshops
an online session
access to a Community of Practice.

Participation will help providers identify strategies to deliver culturally safe, appropriate and inclusive care tailored to the needs of each older person.
Workshops are currently rolling out across NSW.
Blacktown – Atura Blacktown
Workshop one (in-person): 14 February 2024 | 9:30am-4:00pm
Workshop two (in-person): 15 February 2024 | 9:30am-4:00pm
Workshop three (online only): 15 March 2024 | 1.5 hours

Register here

Diversity program for aged care providers (North Sydney)
2024-02-21 - 2024-02-22
The Department of Health and Aged Care with Older Persons’ Advocacy Network (OPAN) are delivering in person workshops to help aged care providers identify diverse communities who are not accessing aged care services and provide practical assistance to meet their needs.
This free national diversity program includes:

two face-to-face workshops
an online session
access to a Community of Practice.

Participation will help providers identify strategies to deliver culturally safe, appropriate and inclusive care tailored to the needs of each older person.
Workshops are currently rolling out across NSW.

North Sydney – Quest North Sydney
Workshop one (in-person): 21 February 2024 | 9:30am-4:00pm
Workshop two (in-person): 22 February 2024 | 9:30am-4:00pm
Workshop three (online only): 22 March 2024 | 1.5 hours

Register here

Diversity program for aged care providers (Camperdown)
2024-03-13 - 2024-03-14
The Department of Health and Aged Care with Older Persons’ Advocacy Network (OPAN) are delivering in person workshops to help aged care providers identify diverse communities who are not accessing aged care services and provide practical assistance to meet their needs.
This free national diversity program includes:

two face-to-face workshops
an online session
access to a Community of Practice.

Participation will help providers identify strategies to deliver culturally safe, appropriate and inclusive care tailored to the needs of each older person.
Workshops are currently rolling out across NSW.

Camperdown 2024 – Rydges Camperdown
Workshop one (in-person): 13 March 2024 | 9:30am-4:00pm
Workshop two (in-person): 14 March 2024 | 9:30am-4:00pm
Workshop three (online only): 8 April 2024 | 1.5 hours

Register here

Aboriginal cultural awareness training with Stuart McMinn (online)
2024-04-16 13:00 - 15:00 | Online
Aboriginal cultural awareness training for Aged Care staff with Stuart McMinn.

Stuart McMinn is a man from the Dharug and Gubbi Gubbi nations. Stuart is a cultural educator with 20years experience of assisting clients in developing their cultural knowledge and implementing cultural processes into their professional practice.
Stuart brings an array of expertise in the social welfare and not for profit sectors having worked in the sector as a senior manager for the last 10years. Stuart’s passion is in assisting practitioners to develop their cultural understanding and deepen their professional knowledge.
If you have any questions, please contact City of Ryde Council Community Development Team via community@ryde.nsw.gov.au or call 9952 8222.
Register here

LGBTI Ageing and Aged Care Conference Reimagining Ageing: Transforming systems for LGBTI older people (Online)
2024-04-17 | Online
Save the date for LHA’s 6th National LGBTI Ageing and Aged Care Conference, Reimagining Ageing: Transforming systems for LGBTI older people.
A virtual event over three afternoons
17th, 24th April & 1st May 2024
Details here

Strengthened Aged Care Standards for Board Directors
2024-05-20 12:00 - 13:00 | Online
As a board member of an in-home aged care provider, how are you preparing for the Strengthened Aged Care Quality Standards? The Aged Care Quality and Safety Commission’s latest Sector Performance Report shows one third of home care providers failed to comply with all 8 of the Quality Standards. This session will look at what board members need to consider ensuring best practice in their governance duties.
This session is designed for Board Members and will cover:

Expert guidance on compliance posture for regulatory peace of mind
Strategies for risk mitigation and monitoring
A quality-focused approach to enhancing care for older people
Fostering team development for shared success
Your readiness for the implementation
A thorough explanation of the Strengthened Aged Care Standards

Presenter: Cynthia Payne, Founder and Managing Director from Anchor Excellence
Audience: Board members, CEOs, executive teams and anyone involved in governance systems, risk management systems and clinical governance frameworks.
This is a collaborative event by the Sector Support and Development team at Your Side and Ku-ring-gai Council.
Register here
Further information here

Drafting a great volunteer agreement - Key Legal Issues & Top Tips (online)
2024-05-21 10:00 - 11:30 | Online
This session will cover the key aspects of drafting a volunteer agreement including:

Why volunteer agreements are so important
Key clauses to include in a volunteer agreement
Top tips for drafting an agreement
Additional resources to help along the way, including our template volunteer agreement

Presented by Justice Connect (Not-for-profit Law training team)
Audience: Volunteer managers, other executives and board members of not-for-profit Aged Care organisations.
If you have any questions, please contact Jennie Dang via jennied@ryde.nsw.gov.au or call 9952 8222. This event is supported by City of Ryde Council, Mosman Council, Willoughby Council, Ku-ring-gai Council and Your Side.
Register here

Getting Complaints Right (webinar)
2024-05-21 14:00 - 15:00 | Online
This webinar will focus on the Commission’s upcoming complaints report: Complaints about aged care home services – Insights for people receiving care. We will help people to understand rights in aged care, what is expected from home services providers, and how the Commission can help. We will also talk about what to do if things are not going the way people want, including how to make and manage complaints.
Register here.

Diversity program for aged care providers (Surry Hills)
2024-05-22 - 2024-05-23
The Department of Health and Aged Care with Older Persons’ Advocacy Network (OPAN) are delivering in person workshops to help aged care providers identify diverse communities who are not accessing aged care services and provide practical assistance to meet their needs.
This free national diversity program includes:

two face-to-face workshops
an online session
access to a Community of Practice.

Participation will help providers identify strategies to deliver culturally safe, appropriate and inclusive care tailored to the needs of each older person.
Workshops are currently rolling out across NSW.
Surry Hills 2024 – Rydges Sydney Central
Workshop one (in-person): 22 May 2024 | 9:30am-4:00pm
Workshop two (in-person): 23 May 2024 | 9:30am-4:00pm
Workshop three (online only): 21 June 2024 | 1.5 hours

Register here

Environmental, Social and Governance (ESG) and climate sustainability in Aged Care (online panel discussion)
2024-05-22 12:00 - 13:00 | Online
Environmental, social and governance (ESG) is a framework designed to help executives, leaders and governing body members adopt sustainable practices that minimise environmental impact and prioritise social equity. The expert panel will discuss practical strategies to integrate ESG principles into aged care services.
Join this webinar to hear the panel share their thoughts on:

the relevance of ESG and climate sustainability to the aged care sector
environmental initiatives, social responsibility, community engagement, and ethical practices in aged care
climate risks and the associated impact on both residential and home services providers
methods for employee engagement and training on ESG issues and how to measure and report on ESG

Integrating environmentally sustainable and socially equitable considerations into aged care operations is a strategic imperative. ESG can create opportunities to enhance a provider’s reputation, mitigate risks, and ultimately improve the quality of care for older Australians.
Register here

Reflective Practice And Supervision Workshop (online)
2024-05-23 11:00 - 13:00 | Online
This interactive workshop will focus on the importance of bringing the principles of reflective practice into supervision in the context of aged care. The workshop will explore: the fundamental goals of supervision and how to achieve these while safeguarding client care; creating an environment where reflective practice can take place; and how reflective practice contributes to high quality care, continuous improvement and building psychological safety and wellbeing.
What is reflective practice?
Reflective practice is a cycle of reflecting on an area of practice, thinking critically about alternative perspectives and looking to improve quality care delivery based on new understandings. It helps to engage in continuous learning and to gain insight into yourself or your work. There is growing evidence of the importance of reflective practice to support mental health and wellbeing, to explore emotional challenges and cope with escalating pressures.
Audience: Aged care managers and supervisors of direct care workers. Clinical managers, quality and safety managers.
This is a collaborative event brought to you by Your Side Sector Support and Ku-ring-gai Council Sector Support. Presenter: Dr Melisah Fenney, Organisational Psychologist, Bendelta
Register here

Culturally Inclusive Recreation and Social Support Program Activities (webinar)
2024-05-28 14:00 - 15:00 | Online
The series aims to equip staff & leaders working in aged care with knowledge & skills to meet the needs of consumers from CALD backgrounds.
This webinar will provide an overview of Social Support program activities that are funded through the Commonwealth Home Support Programme. The Social Support program assists individuals in maintaining and enhancing their independence and connection to the community. Activities reflect participants’ interests and focus on maintaining daily living skills as well as meeting people’s physical, emotional, social and cultural support needs.
The Southern Migrant and Refugee Centre and Swan Hill District Health will present on their multicultural and culturally inclusive Social Support program activities. The Eastern Sector Development Team will provide an overview of their help sheet resources to create culturally inclusive social support groups. Overall, the webinar will increase the knowledge of aged care organisations to develop and deliver culturally inclusive social support activities.
Register here

Embedding an Effective Consumer Feedback System
2024-05-29 13:00 - 16:00 | Online
This workshop is designed to support organisations develop and implement an effective consumer feedback system.
This includes information about:
• Best practice consumer feedback systems tools and resources and their alignment with the relevant quality standards
• Designing data collection systems that enable all clients to provide feedback in meaningful ways (including how to build flexible data collection strategies within a consistent system)
• Utilising consumer feedback to support ongoing quality improvement opportunities
• Promoting staff buy-in and effective engagement
• Common implementation challenges, barriers and/or points of resistance
• Ongoing monitoring and evaluation activities
Presenter: Kate Pascale, Director, Kate Pascale and Associates
Audience: This workshop is designed specifically for staff involved in leading the design and/or implementation of an organisation’s consumer feedback system. This may include leadersip teams, project teams, steering groups, project champions and other quality improvement staff.
This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.
Register here
Further information here

Person Centred Assessment and Care Planning (online workshop)
2024-06-03 13:00 - 16:00 | Online
In a person-centered context, the assessment and care planning process begins with valuing and being present with another human being, trying to understand that person’s experience, and coming to know the uniqueness of the person.
This session will cover:
• Definition and principles of person-centred care
• Person Centred assessment and care planning for frontline workers
• Importance of person-centred care in home care settings
• The Role of Communication in Person-Centred Care
• Assessment tools and techniques used in home care
• Conducting a Comprehensive Assessment
• Developing a Person-Centred Care Plan
• Implementing and Monitoring Care Plans
• Addressing Challenges and Barriers in Person-Centred Care
Presenter: David Fleming, Senior Consultant from Lorraine Poulos & Associates
Audience: aged care frontline workers, team leaders and home care package coordinators.
This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.
Register here
Further information here

HR Managers Roundtable Discussion - Aged Care Workforce (hybrid)
2024-06-04 13:15 - 15:15 | Ku-ring-gai Council Chambers, Level 3, 818 Pacific Hwy, Gordon, NSW, 2072, Australia
HR Managers from the Northern Sydney Region are invited to join a roundtable discussion on trends and issues on the aged care workforce. Areas for discussion include: government initiatives to grow the workforce; aged care workforce in the context of the wider job market; your local successes, challenges and ideas to address workforce pressures.
This is a hybrid event: Online via Zoom or Ku-ring-gai Council Chambers, Level 3, 818 Pacific Highway, Gordon, NSW 2072
Register here

Writing effective grant applications and how to find additional funding (webinar)
2024-06-05 10:00 - 12:00 | Online
This online training session is designed to support Aged Care providers with accessing additional grant funding and writing effective grant applications.
The session will cover:

Council local funding programs, criteria and eligibility
Seeking out local funding opportunities
Application methodology best practice
Alignment, strategy, partnerships

Presented by: Tania Krasinski, Director, Redwoods Work Collaborative. Redwoods Work Collaborative was formed in 2021 to address knowledge, skills and resourcing gaps, and support sustainable business practices for community and social services.
If you have any questions, please contact Jennie Dang via jennied@ryde.nsw.gov.au or call 9952 8222. This event is supported by City of Ryde Council, Mosman Council, Willoughby Council, Ku-ring-gai Council and Your Side.
Register here

Managing Subcontractors in Home Care
2024-06-13 10:00 - 13:00 | Online
This online training session is designed to support Aged Care providers with Managing Subcontractors in Home Care
This session will cover:
• Describe the requirements of the Aged Care Quality Standards in relation to sub/contractors
• Identify causes of example ACQS ‘not-mets’ related to contracting
• Describe the potential risks of subcontracting clinical care delivery
• Develop a contract and terms of engagement for the delivery of high-risk clinical care
• Select and engage sub/contractors to deliver services
• Assess and monitor the performance of sub/contractor staff
• Establish communication protocols between relevant parties
Workshop trainer: David Fleming, Senior Consultant from Lorraine Poulos & Associates
Suitable for: Aged Care service provider managers, team leaders and home care package coordinators.
This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.
Register here

Advisory Bodies: Best Practice Principles for implementing Consumer Advisory Bodies and Quality Care Advisory Bodies (Online)
2024-06-18 10:00 - 11:00 | Online
For 6 months now, approved providers must have in place a Quality Care Advisory Body (QCAB) and must offer to establish a Consumer Advisory Body (CAB). This session is also designed for CHSP providers who do not currently have to have these in place.
This webinar will outline the best practice principles for establishing and running advisory bodies.
Collaboration event organised by Your Side and Ku-ring-gai Council sector support and development.
Further information here
Register here

Trauma Aware and Healing Informed Care (online)
2024-06-19 10:00 - 11:30 | Online
Many people receiving aged care services have experienced trauma, loss, and grief at some point in their lives, which can impact both workforce members and older people in their care.
Understanding the impacts of trauma and enabling the provision of trauma-informed care is critical for wellbeing and creating an environment where people feel safe and healing can be fostered.
Learn practical skills to recognise the presence of trauma symptoms in clients and ensure the care you provide encourages wellbeing and does not cause further trauma, harm or distress.
Full details here
Registration here
