Sector Support

The Hatchery Support at Home Summit (Sydney & online)
2025-04-02 09:00 - 2025-04-03 16:00 (Australia/Sydney) | Pullman Sydney Hyde Park, 36 College St, Darlinghurst, NSW, 2010, Australia
Ensuring business sustainability and the rights of older people in the transition to Support at Home.
At a critical time for the sector, the Support at Home Summit, developed in partnership with COTA Australia, will provide you with clarity on the actions and strategies to enable you to lead your service with confidence in the transition to Support at Home. This Summit is an industry-leading event and your opportunity to hear first hand from home care participants, senior government leaders, leading providers and experts, as we debunk myths and unpack the most pressing issues facing Home and Community Care providers.

Online attendance: from $2,199+GST
In person attendance for all sessions and workshops from $4,197 +GST
(Early bird pricing ends 14 Feb 2025)

2-3 April 2025, Pullman Sydney Hyde Park & Online
Details and registration here

Creating Positive Ausicing Relationships (online workshop)
2025-04-02 13:00 - 14:30 | Online
Auspicing can be a great way for community groups to trial a new project or program, hold a one-off event, or access funding or insurance, but it’s important to understand the legal implications and responsibilities of all the parties. This workshop will cover
• What auspicing is, and when to consider it
• What does an auspicing agreement look like?
• Pros and cons for the auspicor and auspicee
• Key considerations for both parties of an auspicing arrangement (e.g. the people involved, intellectual property, and reporting)
• What to do if things go wrong
• Top tips and further resources
Who should attend: any community organisation or group who wants to collaborate through auspicing arrangement.
Trainer: Justice Connect Not-for-Profit Law
This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.
Register here

How to have a culturally safe yarn: Cultural Sensitivity and Responsiveness Workshop (Parramatta)
2025-04-03 09:30 - 16:00
Have you ever wondered how you can make a difference in the Aboriginal space?
Western Sydney Community Forum invites you to a full-day workshop to strengthen your knowledge and skills to deliver culturally safe and responsive services to Aboriginal and Torres Strait Islander communities.
By the end of the workshop you will be able to:

Have a culturally safe yarn with First Nations peoples in your workplace and local community.
Ask questions in a culturally safe way.
Deliver “good news” and “bad news” in a culturally safe way.The session will also cover:
Context for what Aboriginal peoples want from culturally safe and responsive domestic violence and other support systems.
Concepts such as communications and the mother-in-law rule and how it applies to your work practices.
Content including connections and kinship and cultural safety versus cultural competency.

Facilitated by Anny Druett, Indigenous cross cultural trainer and coach with over four decades of experience in community development with First Nations peoples and refugees.
Location: Parramatta.
Register for 20 March
Register for 3 April
For further information: info@wscf.org.au

Support at Home program update for older people, families and carers – Webinar
2025-04-03 14:30 - 15:30 | Online
This webinar will give older people, families and carers an update on the Support at Home program, including information for existing care recipients transitioning into Support at Home from 1 July 2025. The Department of Health and Aged Care will be joined by a representative from OPAN.
This webinar will cover:

Key information on the Support at Home program design
Transition information for existing Home Care Package care recipients including resources to better understand the changes
A question-and-answer session.

Register here

Leading through change (Oranges Toolkit Wellbeing Masterclass Series)
2025-04-08 11:00 - 12:00 | Online
Modern leaders need to understand how their team responds to change, so they can best support their individual needs with understanding.
In times of change keeping your team engaged and motivated can be challenging – especially given that two people can respond to the same change very differently.Understanding the neuroscience of how people respond to change can be incredibly helpful for leaders. Leaders can then adapt their style and ways of communicating to suit the needs of each team member.
In this highly interactive session, your team will leave with an understanding of:
The neuroscience of change, and the how uncertainty and complexity impacts our performance and productivity
Leading compassionately and building trust during times of transformation
Practical, science-informed strategies to foster engagement and motivation
Brought to you by Sector Support Central Coast and Hunter
Register here

LGBTI and Dementia - Understanding and Responding to Changes in Behaviour
2025-04-08 15:00 - 16:00 | Online
Coming out and going back into the closet for people with dementia. Do LGBTI people disclose or hide themselves in aged care settings.
Please join us for this informative webinar series. The third and final webinar in this series is designed for providers in the aged care sector. Subject matter experts will give insights into the experiences of LGBTI older people, they will provide practical tools and information to better support LGBTI clients. This session aims increase knowledge and skills to create a more inclusive and supportive environment for LGBTI individuals living with dementia.
Register here

Workshop Series: Strengthening Aboriginal Cultural Capability in the Aged Care (online)
2025-04-10 10:00 - 12:00, 2025-05-01 10:00 - 12:00, 2025-05-29 10:00 - 12:00 | Online
SERIES: Strengthening Aboriginal Cultural Capability in the Australian Aged Care Industry (5 Online Workshops)
This series of five online workshops will take you on journey of yarning and deep listening to strengthen your person-centred and culturally safe approaches when working with Aboriginal Elders.

Workshop One: Caring for our Elders because our Elders cared for us
Let’s talk about the historical influences that impact First Nations Elders health and explore why it’s important when caring for our Elders.
Date: Thursday 27th March
Time: 10:00am to 12:00pm AEDT – Online
Workshop Two: ‘Closing the Gap’ reforms
Explore the National Agreement on ‘Closing the Gap’ and strengthen how it is implemented within an aged care setting.
Date: Thursday 10th April
Time: 10:00am to 12:00pm AEST – Online
Workshop Three: Working alongside our Elders
Increase your understanding of culturally safe holistic care and explore strategies for working with our Elders in Community Care settings.
Date: Thursday 1st May
Time: 10:00am to 12:00pm AEST – Online
Workshop Four: Understanding trauma when supporting our Elders
Increase your understanding of trauma that impacts our Elders and explore strategies to support Elders in their healing.
Date: Thursday 29th May
Time: 10:00am to 12:00pm AEST – Online
Workshop Five: Understanding grief and supporting healing for our Elders
Identify grief and loss experiences of our Elders and explore strategies to support Elders in their healing.
Date: Thursday 19th June
Time: 10:00am to 12:00pm AEST – Online

This series is facilitated by Booroongen Djugun Limited, My Momentum, Western Sydney Community Forum and supported by Macarthur Disability Services.
For further information contact sectorsupport@mdservices.com.au
Details and to Register here

Provider Registration and Renewal in Practice (webinar)
2025-04-15 14:00 - 15:00 | Online
The Aged Care Quality and Safety Commission will hold a webinar on Provider Registration.
Hosted by Commissioner, Liz Hefren-Webb, we will explore:

the step-by-step process of registering as a new provider and renewing registration for existing providers – including audits
the deeming process
how providers can vary their registration

This is a webinar for existing and prospective providers.
For more information ahead of the webinar:

Registration and renewal
How the new aged care regulatory model will work

We encourage providers to join this webinar, ask questions and provide feedback. The live webinar will include a Q&A session and we encourage you to submit questions in advance through the registration link.
Register here

Mosman Annual Providers Forum
2025-04-16 10:00 - 12:00 | Allan Border Oval Pavillion, Myahgah Road, Mosman, NSW, 2088, Australia
Join keynote speakers Dr. Jacki Wesson, Senior Lecturer at the University of Sydney, Bronwyn Simpson, Associate Lecturer at the University of Sydney, and Tracey Hobbs, Partnership Specialist at Carer Gateway, as they discuss how technology is changing aged care. Discover how assistive technology enables older adults to live independently, engage in meaningful activities, and ease the challenges faced by their carers.
Join us after the presentation for a morning tea and informal networking opportunity with providers and volunteers in the aged care sector. Tables will be available for your organisation’s promotional literature.
Hosted by Mosman Council. Bookings are essential, RSVP by 10 April. For further information call 9978 4123.
Register here

Clinical Governance Audits for CHSP Providers (online)
2025-04-16 11:00 - 13:00 | Online
Clinical Governance Audits for CHSP Providers and newly developed checklist to meet diverse client needs
This training program provides a comprehensive understanding of clinical governance in CHSP, with a focus on compliance, risk management, and continuous improvement in line with the strengthened standards.
Module 1 introduces key clinical governance concepts, highlighting their importance under the Strengthened Quality Standards.
Module 2 guides participants through the development and implementation of clinical governance frameworks, covering risk management, quality assurance, and culturally safe, client-centred care.
Module 3 focuses on accountability and continuous improvement, offering strategies for monitoring clinical care, highlighting checklists and tools to aid compliance, gathering feedback from CALD clients and communities, and adapting quality improvement processes to meet diverse needs.
Session delivered by Steve Neal, Lorraine Poulos and Associates.
If you have any questions or would like more information, please contact Marina Antonas – Inner West Sydney SSDO marina.antonas@eccnsw.org.au or Kim McLean – Central West SSDO kmclean@orange.nsw.gov.au
Register here

Health & Wellbeing Cultural training webinar (Understanding how culture interacts with healthy ageing)
2025-04-17 13:30 - 15:00 | Online
Healthy eating and being active can improve physical health and mental wellbeing and help older people stay independent. This training will look at how culture interacts with healthy ageing. We will explore culturally appropriate nutrition and how to encourage physical, social and spiritual wellbeing among people from multicultural backgrounds.
Partners in Culturally Appropriate Care (PICAC) NSW & ACT is part of the nationwide PICAC Alliance which is funded by the Australian Government to support aged care service providers to deliver care that meets the needs of culturally and linguistically diverse (CALD) people. PICAC NSW & ACT is auspiced by the Multicultural Communities Council of Illawarra (MCCI).
For more information, please contact Training & Education Coordinator Gail Jugow at MCCI on 02 4229 7566 or email gail@mcci.org.au / admin@mcci.org.au
Register here

Carers and Care planning: for CHSP providers (webinar)
2025-04-23 14:00 - 14:30 | Online
Are you a CHSP provider? Want to improve your care planning?
Family and friend carers are a vital source of knowledge and expertise when it comes to supporting clients’ needs. In our FREE 30-minute webinar, explore how to include carers in the care planning process, build stronger partnerships and deliver better client outcomes.
In this webinar, you will:
Learn about the relevant Aged Care Quality Standards
Explore ways to involve carers in the planning process for a more holistic approach
Learn how to tap into the invaluable resources family and friend carers bring.
Don’t miss this opportunity to improve your care delivery.
To find out more email education@carersnsw.org.au
Register here

National Support at Home Conference Invox (hybrid)
2025-04-29 09:00 - 2025-04-30 16:00 | Marvel Stadium Melbourne, 740 Bourke St, Docklands, VIC, 3008, Australia
The Invox National Support at Home Conference is squarely focused on unpacking the changes and challenges ahead with both Support at Home and the new Strengthened Standards.

Financials & Viability
Compliance & Quality
Workforce & Structure
Leadership & Governance
Systems & Software
Participants & Communication

Earlybird pricing from $1,080.00
29 & 30 April 2025
In person & online
Details and Registration here

Unpacking the New Aged Care Act (webinar)
2025-04-29 11:30 - 13:00 | Online
Join this webinar which will unpack the new Aged Care Act in plain language by Enkindle Consulting. It is designed to make the complexities of the Act easy to understand and prepare you for the changes ahead.
This webinar will

unpack for CHSP and Home Care Providers the eight (8) chapters of the new Aged Care Act;
explain the key changes for providers to ensure compliance with the new regulatory framework;
assist attendees to understand their conditions or registration, obligations and statutory duties based on their individual registration categories.

Audience: Aged Care providers
Register here

What the changes to aged care mean for carers (webinar)
2025-04-30 12:30 - 13:00
Are you caring for a family or friend who is ageing? Do you want to know more about what’s changing in aged care?
While there are many webinars and resources available on the changes to aged care coming into effect from 1 July 2025, it can be helpful to understand what these changes mean for carers of older people.
Join us for a discussion on the key changes to aged care that carers need to know about and where you can get more information and support.
The free online 30-minute webinar will cover:

Information about upcoming changes to aged care
What changes might impact carers of older people
Where to access relevant information

To find out more information about this webinar email policy@carersnsw.org.au
Register here

Technology for Social Justice Conference (Melbourne)
2025-05-06 09:00 - 2025-05-07 16:00
The Technology For Social Justice Conference empowers, transforms and inspires Australia’s not-for-profit leaders. This year’s event is hosted by Infoxchange, Australia’s premier technology social enterprise providing support, software and digital capability upskilling for more than 35,000 not-for-profits and community services nationwide.
Hosted by InfoXchange
6 & 7 May 2025, Telstra Customer Insight Centre in Melbourne
Details here

Understanding low vision and blindness (webinar)
2025-05-07 12:00 - 13:00 | Online
Vision Australia is hosting a webinar to support aged care assessors in understanding low vision and blindness.
The webinar will build your knowledge and confidence to discuss appropriate supports and goals with vision impaired people when completing assessments.
You will learn about:

common eye conditions and their impact on vision
how vision loss affects daily living
strategies, aids and equipment for people with blindness or low vision
selecting the relevant service types when referring vision impaired people for services.

Register here

Provider Obligations and Rules - New aged care regulatory model (DoHAC webinar)
2025-05-08 14:00 - 15:00 | Online
This webinar is for aged care providers. It will cover rules and provider obligations under the new regulatory model.
This webinar will explore:

provider obligations and rules
preparing for the start of the new Aged Care Act on 1 July
provider registration preview and your registration categories.

Register here

Aged Care Career Expo (Chatswood)
2025-05-15 10:00 - 12:30 | Dougherty Community Center, 7 Victor Street, Chatswood, 7 Victor St, Chatswood, NSW, 2067, Australia
Discover how to gain employment in the area of aged care, meet employers, and the best way to get started in your new career. An aged care career can make a difference in people’s lives, give back to society, and keep you active and fit. Come and find out what you need to know to get started.

What area of aged care should you pursue and what jobs are available?
Which specialisation are you most passionate about?
What aged care qualifications should you study?

Cost: Free
Light refreshments will be provided.
Register to receive a free employment pack on the day.
The Aged Care Careers Expo is brought to you by Your Side, Ku-ring-gai, Mosman and Willoughby Councils.
Register here

ACQSC Compliance and Enforcement (webinar)
2025-05-20 14:00 - 15:00 | Online
The Aged Care Quality and Safety Commission will hold a webinar on Compliance and Enforcement.
Registrations will be open 2 weeks prior to the session. Registration and further details will be updated here

Understanding and Supporting Carers: for service providers (webinar)
2025-05-21 10:30 - 11:30 | Online
Do you or your employees engage with carers? Are you aware of supports that may meet carers needs?
Supporting carers is essential to effective community care. Increasing carers capacity to provide care may enable the people they care for to continue living and participating in the community. Supporting carers may also help to strengthen the relationship between carers and the people for whom they care, helps families, and affirms the contribution carers make to society
This session is designed to give service providers an understanding of the needs of carers who care for a family member or friend with disability, mental illness, drug or alcohol dependency, chronic condition, terminal illness or is frail.
Understanding and Supporting Carers provides:

A comprehensive understanding of carers in society, the impacts of caring, the diversity of carers and their caring experience, and the importance of identifying carers in ensuring their access to support services.

An understanding of the NSW Carers (Recognition) Act 2010, its purpose and what this means for how your organisation engages with carers

An awareness of Carer Gateway resources that support carers in their caring role

To find out more email education@carersnsw.org.au
Register here

Carers in your workplace: for CHSP Providers (webinar)
2025-05-21 14:00 - 14:30 | Online
Many family and friend carers support older people, understand their needs and are passionate about delivering high quality, person-centred care.
Are you a CHSP provider?  Want to grow and support family and friend carers in your workforce?
Explore how to better attract, recruit and support carers in your workforce to deliver better client and carer outcomes.
This free 30-minute webinar will:

Summarise the relevant Aged Care Quality Standards

Explore opportunities to make your workplace more carer-friendly

Identify strategies to attract, recruit and support carers in your workforce

Don’t miss this opportunity to strengthen, grow and diversify your workforce.
To find out more email education@carersnsw.org.au
Register here

Northern Sydney Regional Forum (Killara)
2025-05-22 09:30 - 13:00 | Killara Golf Club, 556 Pacific Hwy, Killara, NSW, 2071, Australia
Invitation is extended to all CEOs, board members, Executive teams including Team Leaders involved in transition projects.
Join us in-person to hear from our respected aged care experts in legal, finance and implementation, to make sure you’re on track for the New Aged Care Act and Support at Home implementation.

Speakers will include Johanna Heaven from Russell Kennedy law and Siobhain Simpson from Stewart Brown

Morning tea and lunch will be provided
Free to attend, registration essential
This event is a Sector Support and Development collaboration with Your Side and Ku-ring-gai Council
Register here

National Sorry Day
2025-05-26
On 26 May each year, Sorry Day marks the anniversary of the tabling of the Bringing Them Home report in the Australian Parliament in 1997 and commemorates Stolen Generations survivors. The report was a landmark truth telling process, sadly almost 30 years on a number of the report’s 54 recommendations remain unmet.
Remaining Stolen Generations survivors are ageing, and many do not have access to a full and fair redress scheme, or to the records that hold keys to their stories.
The time to act is now. We must ensure that Stolen Generations survivors are supported to age with dignity and respect.
Learn more and find a local community event here

National Reconciliation Week (27 May to 3 June)
2025-05-27
National Reconciliation Week (NRW) is a time for all Australians to learn about our shared histories, cultures, and achievements, and to explore how each of us can contribute to achieving reconciliation in Australia.
The dates for NRW remain the same each year; 27 May to 3 June. These dates commemorate two significant milestones in the reconciliation journey – the successful 1967 referendum, and the High Court Mabo decision respectively.
Reconciliation must live in the hearts, minds and actions of all Australians as we move forward, creating a nation strengthened by respectful relationships between the wider Australian community, and Aboriginal and Torres Strait Islander peoples.
We all have a role to play when it comes to reconciliation, and in playing our part we collectively build relationships and communities that value Aboriginal and Torres Strait Islander peoples, histories, cultures, and futures.
Further learning here
Find your local event here
Download resources and posters here
Translated resources can be found here

OPAN Support at Home Costs and Fees (webinar)
2025-05-27 13:00 - 14:00 | Online
The new Support at Home program will replace the Home Care Packages (HCP) program and Short-Term Restorative Care (STRC) programme from 1 July 2025. Join our panel of experts to explore how these changes will affect what you pay for Support at Home.
Panel:

Nick Hartland, First Assistant Secretary, Systems, Engagement and Contributions Division, Department of Health, Disability and Ageing
Stuart Barber, Financial Advocacy Officer, Seniors Rights Service (OPAN’s NSW network member)
Gwenda Darling, Member, Council of Elders and OPAN’s National Older Persons Reference Group

Registration here

Aged Care New Workforce HR Roundtable Discussion - What employers really need in new recruits
2025-05-27 13:30 - 15:00 | Online
This session will bring together aged care employers and training organisations to explore shared challenges and practical solutions related to recruiting recently trained aged care workers.
We hope to enhance mutual understanding between aged care employers and training organisations to better support the development of a skilled workforce.
Organiser: Your Side and Ku-ring-gai Council.
Suitable for:
Managers and HR professionals of aged care providers
Managers and training coordinators of RTOs providing aged care training
Bookings: email Lily Li lli@krg.nsw.gov.au to express your interest

Caring through Crisis: Disaster Planning for carers (webinar)
2025-05-29 10:00 - 12:00 | Online
Caring through Crisis: disaster planning provides carers with an opportunity to plan ahead for future emergencies, especially when caring for someone with complex needs.
The session will focus on:

Understanding your risks

Knowing what to do before, during and after a disaster

Knowing who can assist you, and

Having the tools and knowledge to plan ahead.

At the end of the session participants will receive a copy of the Caring through Crisis: Disaster Planning handbook, including a template to create your own emergency care plan, evacuation plan and evacuation checklist.

To find out more email education@carersnsw.org.au
Register here
