Sector Support

In Home Services - Monitor and assess the performance of your service - Online Workshop
2023-05-09 13:00 - 15:30, 2023-06-06 09:30 - 12:00 (Australia/Sydney) | Online
This online workshop is designed to support providers of aged care home services in developing their knowledge, skills and practical understanding of monitoring and assessing their own performance, to ensure services are delivered in line with the Aged Care Quality Standards.
Learning outcomes

Understand the benefits of self-assessment
Understand how monitoring and assessing activities feed into continuous improvement
Use consumer experience to demonstrate performance against the Quality Standards

Target Audience
These events are targeted at providers of aged care home services middle management. This may include:

Coordinators
Service managers
Quality managers
Educators
Supervisors
Team leaders

This interactive workshop includes practical activities designed to help participants understand the principles of self-assessment and how these principles can be applied to performance monitoring and review to deliver continuous improvement and beneficial consumer outcomes.
Cost
Registration is $50 per person (excluding GST)
(Fees shown throughout the registration process exclude GST. GST is added to the total at the end of the registration process on the payment page)
Duration
2.5 hours
View all the Commissioner’s training events here
Register here

A new model for regulating aged care
2023-05-09 14:00 - 15:00 | Online
Hosted by the Department of Health and Aged Care, this webinar will present the new regulatory model and a number of changes to how the sector works, including:

how providers enter the sector
the obligations that a provider must meet
strengthened monitoring and enforcement powers for the Regulator.

Register here.

Effective Incident Management Systems (IMS) Online Workshop
2023-05-10 13:00 - 15:30 | Online
This online workshop covers processes, guidance and practical examples of effective incident management systems. The purpose of this workshop is to introduce these key concepts while providing an explanation of how maintaining an effective incident management system will enable your reporting under the Serious Incident Response Scheme (SIRS).
Please note: This workshop has been developed as a revised version of the Incident Management System content covered in the full-day SIRS workshop, which has been run between December 2021 and July 2022.
Learning outcomes
Through active participation in this workshop, participants will:

understand and recognise the importance of an effective IMS
Know your roles and responsibilities within your IMS
​Know your role in responding to incidents under your IMS
Be able to apply techniques and tips for better prevention, management and reporting of incidents

Target Audience
This workshopis suitable for employees of all levels within providers of aged care services, both home care and residential care. It has been developed based on feedback received from the sector and will be particularly relevant to anyone new to the sector or seeking an introductory overview of Incident Management Systems.
Cost
Registration is $50 per person (excluding GST)
Duration
2.5 hours
View all the Commissioner’s training events here
Register here

Culture Health and Wellbeing Session - Webinar
2023-05-11 10:00 - 12:00 | Online
Learn how to increase client satisfaction by delivering culturally appropriate strategies for improved nutrition and community engagement.
Join us to learn how to increase client satisfaction by delivering culturally appropriate strategies for improved nutrition and community engagement. This training is delivered by our qualified dietitian.
If you would like to learn more about the links between culture, health and wellbeing, how to increase client satisfaction and nutritional status, improve community cohesion and engagement, and overall enjoyment of meals by clients, this training is for you. Hosted by Sector Support and Development Central Coast.
Register here

Federal Budget - ACCPA Summary Webinar
2023-05-11 12:00 - 13:00 | Online
Treasurer Jim Chalmers will be handing down the Federal Budget for 2023-24 on 9 May 2023 (the second budget of this term following October 2022).
Join Tom Symondson, CEO and Roald Versteeg, General Manager Policy and Advocacy for a summary of key announcements related to aged care. There will also be an opportunity to ask questions.
Also look out for Budget analysis from the Policy and Advocacy team to be sent to members on Budget night and the days following.
Speakers:

Tom Symondson, CEO, ACCPA
Roald Versteeg, General Manager Policy & Advocacy, ACCPA

Register here

Financial Sustainability for CHSP Providers - Webinar
2023-05-16 13:00 - 14:30 | Online
This national Sector Support & Development (SSD) Webinar will inform Commonwealth Home Support (CHSP) service providers on how to remain financially viable both now & as they transitioning to the Support at Home Program beginning 1 July 2024.
This Webinar will focus on financial sustainability, what is happening in the sector & how CHSP Providers can remain financially viable prior to In Home Care changes & beyond.
Financial Management Challenges for In-Home Care Providers

Financial performance and viability issues for CHSP providers in the In-Home Aged Care program
Identify cost drivers and how to manage them
Understanding and setting Key financial indicators
Understanding and setting key performance indicators for In Home Aged Care
Budgets and planning – how to manage and identify challenges
Business strategies for small to medium providers to become more financially viable
The future of In-Home Care

Speakers:

Craig Frost, Team Leader – SSD, ELDAC & WDACC, ACCPA (Facilitator)
Chris Parkinson, Director, StewartBrown

Who Should Attend:
CHSP providers – Board, CEOs, Managers, Provider accountants from small to medium sized providers.
Register here

In Home Services - 5 key areas of Risk (RMH) - Online Workshop
2023-05-16 13:00 - 16:30, 2023-06-14 09:00 - 12:30 | Online
This online workshop complements the Quality and Safety in Home Services – 5 Key Areas of Risk guidance and is specific to providers of aged care home services.
The workshop focuses on provider obligations and responsibilities in the context of risk. It includes a series of interactive, practical examples designed to help participants understand key elements of the 5 areas of risk and to then apply these considerations to their individual service-settings.
This content will be of greatest value to those who consider and manage risk from a whole-of-service perspective, in terms of aspects of policy, procedures and governance.
Learning outcomes
Through active participation in this workshop, participants will:

Understand the concept of risk management ​
Understand the 5 key risk areas in home services​
Apply techniques of risk management to the 5 key risk areas​

Target Audience
This workshop is for providers of aged care home services at the senior management and governance/board level. This may include:

senior managers and supervisors
board members
educators
executives

Participants are expected to have a sound knowledge and understanding of the Aged Care Quality Standards and their application.
Cost
Registration is $50 per person (excluding GST)
Duration
3.5 hours

View all the Commissioner’s training events here
Register here

What a client outcome measurement tool can look like (framework to measure person-centred outcomes) Webinar
2023-05-16 14:00 - 15:00 | Online
Vision Australia is presenting a webinar for Commonwealth Home Support Programme (CHSP) providers about a client outcome measurement tool.
Vision Australia’s experts will explain the Canadian Occupational Performance Measure (COPM), a measurement framework used to measure person-centred outcomes.
This webinar is suitable for aged care workers and staff in clinical governance and will cover:

how the COPM works
importance of measuring outcomes
benefits of using an outcome measurement tool
understanding the impact of a service to the client and organisation.

Register here

The Serious Incident Response Scheme (SIRS) within home services - Online Workshop
2023-05-17 09:00 - 12:30 | Online
This online workshop complements the guidance and resources on the Serious Incident Response Scheme (SIRS) and the Effective IMS workshop and is specific to providers of aged care home services.
This interactive workshop includes practical activities designed to help participants understand their role and responsibility to meet the requirements of the SIRS. It focuses on provider obligations and provides examples to understand reporting requirements and processes.
Learning outcomes
Through active participation in this workshop, participants will:

understand and recognise the importance of having an effective incident management system (IMS)
know provider’s roles and responsibilities under SIRS
know provider’s roles in responding to incidents under SIRS
be able to apply techniques and tips for better prevention, management and reporting of incidents.

Target Audience
This workshop is for providers of aged care home services at the middle management level. This may include:

coordinators
service managers
quality managers
educators
supervisors
team leaders.

Participants are expected to have a sound knowledge and understanding of the Aged Care Quality Standards and their application.
Cost
Registration is $50 per person (excluding GST)
Duration
3.5 hours

View all the Commissioner’s training events here
Register here

Aged Care 101: New Executive and Director Reform Information - Webinar
2023-05-18 10:00 - 11:30 | Online
New Directors or staff? This webinar will provide up to date information on where you need to be with the reforms. Hosted by Sector Support & Development Central Coast.
Register here

Accessing Assistive Technology (AT)
2023-05-18 11:00 - 12:00 | Online
COTA Victoria is proud to hold a webinar on assistive technology (AT) support for CHSP providers, and the importance that AT provides for older people with disability to live a more independent and inclusive lifestyle within their community, workplace and home environments.
We encourage all CHSP providers and their staff to attend our webinar on this essential topic. The Webinar will address how CHSP providers need to support clients in accessing AT. It will also include expert speakers on AT, along with an individual with lived experience of AT to provide their perspective on the importance of AT.
Register here.

Serious Incident Response Scheme and Responding to Abuse Webinar
2023-05-18 13:30 - 15:00 | Online
What happens after a report of suspected, alleged or actual elder abuse is made to a supervisor within an agency? There are now different response pathways when there is an allegation of direct staff involvement in a serious incident leading to harm for a client and when there is an allegation of abuse caused by a family member or friend. What are the new mandatory reporting requirements for home support and home care providers after the introduction of the Serious Incident Reporting Scheme (SIRS) in late 2022? What do all staff and volunteers need to know and do? How does this relate to the NSW Interagency Policy on Responding to the Abuse of Older People.
This 90 minute session is designed for coordinators and senior staff. It covers the requirements for agency policy statements, the design of appropriate response procedures, incident management system requirements and the new reporting arrangements under SIRS. Facilitated by Glen Sorensen, Age Communications
Register here

Reforming in-home aged care update
2023-05-18 14:00 - 16:00 | Online
Hosted by the Department of Health and Aged Care, the webinar will provide a progress update on:

reforms to in-home aged care
Commonwealth Home Support Programme
Home Care Packages Program
the new regulatory model
the new Aged Care Act

Register here.

Understanding the changes to aged care services: For carers
2023-05-22 14:00 - 15:30 | Online
Hosted by Carers NSW, this 90-minute information session on Aged Care Reforms and Carers, where we walk you through the current system, what is changing and why.
Register here.

PWC Business and Workforce Development Program - CHSP (Online or In Person)
2023-05-23 10:00 - 16:30 | Rydges Sydney Central, 28 Albion St, Surry Hills, NSW, 2010
Part 1 – Business and financial management
The aim of this hands on workshop will be to share PwC’s latest insights and better practice, focusing on
o strategy and planning,
o information systems,
o budgeting and forecasting,
o marketing and sales, and
o governance and risk management.
Practical solutions to address business challenges; and guidance and tips and tricks.
Our session will cover:
• Key insights from the Business Advisory Services – leveraging learnings from almost 400 providers across Australia
• Strategic planning and why it’s important
• Using technology in a way that supports your organisation
• Basic budgeting in an uncertain environment
• Key aspects of governance
Part 2 – HR and workforce
The aims of this hands on workshop will be to share:
PwC’s latest insights and HR better practice, focusing on:

attraction and recruitment,
learning and development,
engagement and retention, and
performance and accountability
industry insights and practical solutions for workforce challenges
practical guidance and tips and tricks
information regarding other programs available to support providers.

Our session will cover:
• Key insights from the Workforce Advisory Service – what we’ve learned from the 63 providers who’ve completed our program
• Employee Value Proposition and employer brand
• Recruitment and community relationships
• How to create staff engagement with remote workers – culture, reward and recognition, health and wellbeing, career pathways and performance
• Leveraging collaborative staffing
• Government programs available to support workforce
You will also receive:
• Access to all of the tools and templates PwC has developed through the Workforce Advisory Service program.
• For Home Care providers, as a follow up to this session you can apply for the Workforce Advisory Service. If you participate in this program, you will receive an individualised HR maturity assessment, data visualisations, benchmarking of your workforce data, a 2 hour HR workshop with the PwC team and tailored recommendations for your organisation. Free to participate. You can make an application to access the Workforce Advisory Service here https://www.pwc.com.au/health/aged-care-workforce-advisory.html.
• For all providers, additional funding may be available for PwC to assist with bespoke workforce projects based on insights collected from this workshop and engagement from attending providers.
This is a fully subsided program, all registrations are expected to attend or transfer the registration to a colleague, no shows will be charged at full cost recovery of $500 for face to face event and $300 for online participants.
Hosted by Sector Support & Development Central Coast.
Register to attend In Person here
Register to attend Online here

Supporting carers through the aged care reforms – for CHSP providers
2023-05-23 14:00 - 15:00 | Online
The Support at Home Program aims to improve support for family and friend carers through the new assessment process and increased integration between My Aged Care and Carer Gateway. Carer Gateway will play an increased role in booking respite services in advance for carers of people who are ageing.
Please join us for a 60-minute information session to understand the challenges carers face, the increasing role of Carer Gateway and how you can support carers through the aged care reforms.
Register here

Mental Health Awareness and the Older Person: An Aged Care Workers Guide to trauma, loss & grief & the older person
2023-05-24 11:30 - 13:00 | Online
Workshop overview:
Trauma, grief & loss have a significant impact on the older person and can contribute to physical health and mental health problems. Trauma in the older person is often overlooked or undiagnosed which can impact on the older person’s quality of life. In this webinar, you will learn about the common experiences of trauma occurring in the older person, the signs of trauma you may see and how trauma, grief and loss are closely intertwined.
Who should attend:
Commonwealth Home Support Program (CHSP) personal aged care workers, team leaders, supervisors and CHSP volunteers.
Outcomes of this workshop:

Information provision
Awareness raising
Communicating effectively
Responding effectively
Resources and referral pathways

About the facilitator:
Robyn is an independent training provider for ‘Mental Health & Wellbeing Training Solutions’ and has extensive experience in the mental health sector.
She is an accredited ‘Master Instructor’ with Mental Health First Aid Australia, delivers Education and Training through her business ‘Mental Health Peer Work Solutions’ and has a special interest in the mental health of older Australians.
Employed in the Mental Health sector since 2005 in predominantly education, training and peer roles, Robyn is a passionate trainer and advocate for positive mental health, and for recovery from mental illness.
Her extensive experience in the government and non-government mental health sectors, and her lived experience provides ‘value added mental health training with a difference’ that is continually acknowledged through customer and trainee feedback.
Cost:
CHSP (SA & NSW only): $30 inc GST
ACCPA Member: $ 90 inc GST
Non Member: $125 inc GST

Culturally Diverse Perspectives on Mental Health Care
2023-05-24 14:00 - 15:00 | Online
Organised by the Centre for Cultural Diversity in Ageing, this webinar touches upon the intersection between mental health, cultural diversity and ageing.
It will also discuss the important connection between social inclusion, wellbeing and mental health for older adults with good practice examples from the aged care sector.
Register here.

Understanding and Implementing the Aged Care Diversity Framework Webinar
2023-05-30 10:00 - 12:00 | Online
In late 2017, The Commonwealth Government released the Aged Care Diversity Framework as a key initiative in ensuring all older people, including those from 12 identified diverse needs groups, have equitable access to an aged care system that is responsive to diversity.
In the first hour, we unpack the Framework’s elements, identifying the links to the Aged Care Quality Standards and explore how providers can implement the framework within their agencies.
The second hour deepens the understanding of each of the 12 diverse cohorts identified in the Framework. It is suitable for coordinators, team leaders, case managers, middle managers and policy makers. Facilitated by Glen Sorensen, Age Communications
Register here

Working in culturally diverse teams webinar
2023-06-01 10:00 - 12:00 | Online
Support inclusion and connections in a diverse workforce, participants will better understand the importance of diversity and inclusion at work.
A culturally and linguistically diverse workplace provides a unique opportunity to connect and learn from different backgrounds. Organisations who embrace diversity see it as capturing talent, boosting innovation, and encouraging productivity.
This session can support and encourage inclusion and connections in a culturally and linguistically diverse workforce, so participants better understand the importance of diversity and inclusion in the workplace.
Hosted by Sector Support and Development Central Coast.
Register here

Wellness and Reablement in an Aged Care Reform World - Webinar
2023-06-06 10:00 - 11:30 | Online
Wellness and reablement is now one of the foundations of practice across the aged care sector. While most providers understand and are applying the wellness approach, in the past there has been less emphasis on time–limited reablement.
How has the COVID period affected implementation?
What is the Commonwealth expecting from providers in this critical area of practice?
What future directions are indicated in the recommendations from the Royal Commission into Aged Care Quality and Safety and in the design of the new Support at Home/ In-home care program?
What are the challenges ahead for the sector in further embedding wellness and reablement as universal practice with clients?
This one and a half hour, on-line session explores these questions and more. It will provide an opportunity for front line workers, senior practitioners, coordinators and managers to reflect on the preparedness of their current practice to meet future practice challenges. Facilitated by Paul Sorensen.
Register here

Having your say: How to provide feedback on changes to aged care services (for CHSP providers)
2023-06-08 11:00 - 11:30 | Online
Hosted by Carers NSW, this training for CHSP providers aims at supporting them to participate in aged care reform activities, including consultations, to help shape aged care reforms.
Register here.

Effective Incident Management Systems (IMS) - Online Workshop
2023-06-08 13:00 - 15:30 | Online

Inclusive use of digital and non-digital communications
2023-06-08 15:00 - 16:00 | Online
Hosted by COTA Victoria, this webinar for Commonwealth Home Support Program (CHSP) providers across Australia will focus on meeting the needs of older people who are not well digitally engaged or who face digital communication challenges related to disability.
Register here.

Regional Forum Week - Day 1: Launch of Care finders
2023-06-13 10:00 - 11:00 | Online
Hosted by SSD Northern Sydney at Your Side, you can find more information about this series of events here.
Register for this here.

Reform update and strategies for reform success webinar
2023-06-14 10:00 - 11:30 | Online
Where you need to be with the reforms and developing strategies and direction.
In this webinar, Enkindle will provide a succinct overview of the current status of the aged care reform impacting CHSP and Home Care providers together with 10 Strategies for Reform Success, detailing immediate and medium-term strategies to be included in every organisations reform roadmap.
Some of the key strategic consideration include
Understanding the Drivers for success in the proposed Home Care Model
Building a rich understanding of your current client journey
Understanding your unit costs and efficiency
Developing a workforce strategy that considers your current and future workforce needs
Build a voice of a customer program that builds your brand
Technology Considerations
Hosted by Sector Support and Development Central Coast.
Register here

Regional Forum Week - Day 2: Measuring Quality of Care experience of older people and their Quality of Life
2023-06-14 11:00 - 12:00 | Online

Digital Skills for the Care Sector: Digital Coaching
2023-06-15 09:00 - 11:30 | Online
Hosted by SSD South West Sydney (Bankstown, Fairfield, Liverpool), Macarthur (Campbelltown, Camden, Wollondilly) and Wingecarribee, this course is designed to upskill care workers, who have a base level of digital skills, to build their confidence to be an effective digital coach for their peers, teams and clients.
Register here.
