Sector Support

CHSP Workforce Symposium (online)
2026-02-26 12:00 - 16:00 (Australia/Sydney) | Online
Rethinking Aged Care Workforce Challenges
Discover the latest insights shaping the CHSP workforce by attending this free online sympisium designed for CHSP leaders, coordinators and HR professionals.

Examine current workforce trends and realities
Rethink aged care workforce challenges with innovative solutions
Share practical strategies to strengthen and support your teams

Register here

Dementia Training for Aged Care Workers (online workshop)
2026-02-25 13:00 - 15:30 | Online
Join us for a practical 2.5-hour online dementia training session designed for aged care professionals supporting people living with dementia in community settings.
Facilitated by experienced clinicians, this session will focus on delivering person-centred, strengths-based dementia care, aligned with the Strengthened Aged Care Quality Standards, the Aged Care Act and the Statement of Rights.
Participants will:
• Understand dementia prevalence and reform expectations
• Learn how to balance risk, dignity and supported decision-making
• Consider how they identify and act on identified changes and when additional support is needed
• Explore professional boundaries and worker self-care
Suitable for:
• Care managers (“care partners”)
• Personal care workers
• Aged care support workers
• CHSP care workers
This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.
Registration here

Community of Practice: National Palliative Care Standards (Standard 8: Quality Improvement)
2026-02-19 14:00 - 15:00 | Online
Join Palliative Care Australia for their monthly deep dive into the National Palliative Care Standards, where we explore one standard in detail and discuss ways to embed it into everyday practice. This month, we focus on Standard Eight: Quality Improvement, encouraging services to engage in continuous improvement and research to enhance care. Our expert panel, Dr Claudia Virdun, Toni Arndell and Donna O’Brien, will reflect on their experiences, share insights and discuss how the Standard can be integrated into day-to-day practice.
The National Palliative Care Standards for Specialist Services (Edition 5.1, 2024) set a vision for compassionate, high-quality palliative care. Complementing these, the National Palliative Care Standards for All Health Professionals and Aged Care Services (2022) acknowledge that palliative care occurs across diverse settings. The Palliative Care Self-Assessment (PaCSA) supports services in self-assessing against both sets of standards and developing action plans for continuous quality improvement.
Make the most of this session by downloading the National Palliative Care Standards and PaCSA before the webinar https://palliativecare.org.au/national-palliative-care-standards/
What we’ll cover in the webinar:

The intention of Standard Eight: Quality Improvement.

Panel discussion around the elements of the standard.
Questions from the audience.

Whether you work in a specialist or non-specialist palliative care service, the CoP and monthly webinars have been designed to support you in providing high-quality palliative care.
Haven’t joined the CoP yet? Complete the Expression of Interest Form
Register for the 19 February session

Driving Efficiency in Aged Care: Webinar for CHSP providers
2026-02-18 14:00 - 15:30 | Online
Join this practical, interactive session designed by Pontem to help CHSP providers boost efficiency and improve operations.
Learn actionable tools and strategies to streamline processes, improve bottom line results, and optimise service delivery – now and in preparation for Support at Home.
This webinar will be led by Pontem’s CEO, Jane McDonald. She is a chartered accountant with extensive experience and expertise in the aged care sector supporting CHSP organisations through change.
Delivered by Willoughby Council in partnership with Mosman Council, Ku-ring-gai Council and Your Side.
Enquiries: kate.valente@willoughby.nsw.gov.au
Register here

Volunteer & Community Information Session: Compassionate Connectors (Hornsby)
2026-02-18 10:30 - 12:00 | Hornsby Library, 28-44 George St, Hornsby, NSW, 2077, Australia
Volunteer & Community Information Session: “Caring for each other at end-of-life”
In this interactive information session you will learn about the Compassionate Connector Program. This session is for anyone interested in having a conversation about things that support us to live well in the end. There is no pressure to join the Program.
What is the Compassionate Connector Program?
This program is designed to connect people in the community who are over 65 living with a life changing diagnosis with Compassionate Connectors (volunteers). The aim is to maintain and build social networks, enabling participants to remain at home in the Community for longer. It is jointly funded by the Sydney North Health Network and The Wicking Trust, and delivered by not-for-profit provider Proveda.

How the Program Works
Proveda works with trained volunteers (called Connectors) and friends, family, or neighbours (called Willing Helpers) to support eligible participants who require social (rather than clinical) support to help carry out tasks many of us take for granted.

What is a Connector?
A ‘Connector’ is a volunteer who connects with older people living with a life changing diagnosis, to identify social and practical supports required from their local community, so they can remain at home for longer. Connectors often have some caring experience, an understanding of working in the palliative care sector, or have knowledge around supports which may be required for people living with a life changing diagnosis and end of life care.

Who can become a Willing Helper?
Practical support is offered by “willing helpers”. These helpers are volunteers from within the family, friends, neighbours or members of the community who are happy to help without expectation of payment. Willing helpers help with tasks such as dog walking, gardening, transporting to appointments, tidying up or sitting with someone who needs a break.
For further information contact connectorprogram@proveda.com.au
Register for the info session here.

Aboriginal & Torres Strait Islander Mental Health First Aid for CHSP Providers (Campbelltown)
2026-02-18 10:00 - 2026-02-19 16:00 | Macarthur Disability Services, Level 8, 138 Queen St, Campbelltown, NSW, 2560, Australia
Become a Mental Health First-aider to Aboriginal & Torres Strait Islander People
In any one year, approximately 1 in 5 Australians aged 16-85 have a common mental illness. Evidence suggests that Aboriginal & Torres Strait Islander people experience this at a higher rate. Mental Health First Aid training will teach you practical skills to support a person with a mental health problem. Make a real difference to the people in your community.
MHFA (Mental Health First Aid) Training Benefits:

Knowledge: Improves knowledge of mental illnesses, treatments and first aid actions.
Confidence: Increases confidence in providing first aid
De-stigmatising: Decreases stigmatising attitudes
Support: Increases the support provided to others

Facilitator: Uncle Garry Kafoa, Cultural Dreaming Lines
Please note that this is a 14-hour educational course, not a therapy or support group.
The course runs over 2 days: 18 and 19 February 2026
Free for CHSP providers
Register here

Commission Webinar Debriefing: A post-webinar peer discussion on complaints handling (online)
2026-02-18 10:00 - 10:45 | Online
Sector Debriefing Session: Rights – based complaints handling under the new aged care Act ACQSC Webinar
Join other like-minded sector support colleagues as we unpack the key takeaways from the Aged Care Quality and Safety Commission’s webinar, Rights-based complaints handling under the new aged care Act.
Share your thoughts, and learn from each other, as we work together to contextualise the rights-based complaints handling process.
Prerequisite: Please ensure you attend the ACQSC webinar on Tuesday 17 February, so you are able to fully participate. (Webinar register here)
Schedule:

Tuesday 17 February 2026: Commission Webinar: Complaints Handling
Wednesday 18 February 2026: Peer debriefing session

Details and registration here

Rights-based complaints handling under the new Aged Care Act (webinar)
2026-02-17 14:00 - 15:00 | Online
The Aged Care Quality and Safety Commission will deliver a webinar focusing on rights-based complaints handling under the new Aged Care Act.
Hosted by Commissioner Liz Hefren-Webb, you will hear from Treasure Jennings, the new independent Aged Care Complaints Commissioner. This role is appointed by the Minister for Aged Care and Seniors and is responsible for handling complaints independently from the Commission to enhance transparency and accountability.
Treasure will explain how the Aged Care Quality and Safety Commission are delivering a complaints service that upholds the rights of older people.
We will also discuss best practice complaints handling for providers and what older people can expect when they make a complaint to the Commission.
Panel:

Liz Hefren-Webb, Commissioner, Aged Care Quality and Safety Commission (Chair)
Treasure Jennings, Aged Care Complaints Commissioner, Aged Care Quality and Safety Commission
David Pezzanite, Assistant Commissioner, Intake and Complaints, Aged Care Quality and Safety Commission
Samantha Edmonds, Director Policy, Education & Systemic Advocacy, OPAN
David Wright-Howie, Senior Policy Officer, COTA

Registrations will open on Tuesday 27 January 2026, via the Commission Webinars page

18th Anniversary of the National Apology to the Stolen Generation (livestream from Brisbane)
2026-02-13 11:30 - 13:00 | Online
This event will be live-streamed on the Link-Up Qld website from 10:30am AEST / 11:30 AEDT Friday 13 February 2026.

Brisbane time: 10:30am AEST
Sydney time: 11:30am AEDT

National Apology Day is an important time to acknowledge how generations of Aboriginal and Torres Strait Islander peoples have been affected by past Government policies and practices.
Link-Up (Qld) and the Queensland Performing Arts Centre are proud to present this free community event. This event is an opportunity to reflect on the significance of the National Apology, honour the resilience of Stolen Generations survivors and descendants, and contribute to the ongoing journey of truth, healing, and connection.
The event will be hosted by Geoff Richardson PSM (Meriam, Kuku Yalanji/Djabugay), with guest speakers Olga Havnen AM (Western Arrernte) and Queensland Family and Child Commissioner Natalie Lewis (Gamilaraay).
Event Program here
Livestream will be available on the Link-Up Qld website.
This event includes discussions of the Stolen Generations and the impacts of forced removal, which may be distressing for some people, particularly Stole Generations survivors and their families.

Loving my ageing self: Positive ageing expo for all women (Cammeray)
2026-02-07 09:30 - 13:30 | Norths, 12 Abbott St, Cammeray, New South Wales, 2062, Australia
Join human rights charity Capacity Australia for an inspiring morning where medicine meets wellbeing and creativity. Featuring four leading medical specialists, a dynamic physiotherapist, and a soul-stirring artist, this unique event is designed to uplift and empower women to embrace their beautiful bodies and brilliant minds.
There will be thought-provoking and engaging presentations on:

My Beautiful ageing mind
My Beautiful ageing relationships
My Beautiful ageing skin
My Beautiful ageing vagina and bladder
My Beautiful ageing weight
My Beautiful ageing body
My Beautiful ageing creative self

Together, we’ll explore health, vitality, and self-love—while raising vital funds for Capacity Australia, a human rights charity fighting ageism and advocating for dignity at every stage of life.
Expert speakers include:

Professor Carmelle Peisah – Psychiatrist
Dr Danielle Delaney – Urological surgeon
Robyn Ivett – Physiotherapist
Dr Jillian Wells – Dermatologist
Dr Anna Story – Endocrinologist
Mari Lou Palazon – Artist

Capacity Australia is the trading name for ACCEPD (Australian Centre for Capacity, Ethics and the prevention of Exploitation of People with Disabilities).
Contact info@capacityaustralia.org.au
Register here

Compliance with Child Safety and Whistle-blower Obligations (online)
2026-02-05 15:00 - 16:30 | Online
A practical “how to” for providers of CHSP exploring critical requirements for compliance with child safety and whistle-blower obligations

Join Pontem for an engaging and practical session designed specifically for CHSP aged care providers, exploring critical requirements for compliance with child safety and whistleblower obligations. Led by governance specialist Sue Doust and facilitated by Jane McDonald, Pontem this facilitated group session will equip participants with valuable insights, actionable strategies, and essential tools to navigate new regulations effectively.

Key topics include:

Meeting new provider requirements
Record-keeping best practices
Addressing financial mismanagement, unreported abuse, and operational risks
Establishing robust whistleblower systems and reporting channels

This event is proudly sponsored by the Sector Support and Development Central Coast and Macarthur Wingecarribee and reflects our commitment to supporting and improving the aged care sector through education and training.

Register here

Andrea Kelly and Gary Rake: CHSP Aboriginal and Torres Strait Islander Cultural Safety Community of Practice (online)
2026-01-28 12:00 - 13:30 | Online
National CHSP Aboriginal and Torres Strait Islander Cultural Safety Community of Practice
An invitation for CHSP providers to join a discussion with

Andrea Kelly, Interim First Nations Aged Care Commissioner
Gary Rake, Deputy Commissioner Regulatory Operations, Aged Care Quality and Safety Commission

We need cultural safety right across the aged care system and woven into the fabric of organisations. Cultural safety is everyone’s business. From in-person care to systemic change, how can connecting the big and small picture support your organisation to embed cultural safety?
Be part of an open conversation connecting multiple perspectives across the aged care sector. Andrea Kelly and Gary Rake will be sharing their perspectives in a personal and storied way, with on opportunity for questions and open discussion.
If you have any questions, please contact Lilly or Danni via sectorsupport@yourside.org.au or Meredith or Ian via sectordevelopment@socialfutures.org.au
This is an activity of the National CHSP Sector Support and Development Aboriginal and Torres Strait Islander Working Group.
Activity leads: Social Futures, Booroongen Djugun, Momentum Collective and Your Side.
Registration here

Working with Supporters: for CHSP providers (online)
2025-12-11 14:00 - 14:45 | Online
Carers NSW is delivering a workshop to build the confidence of CHSP funded aged care providers (frontline staff, managers) to deliver quality, person centred care in partnership with older people and their nominated supporters.
In this session, you will:

Learn about changes to representative arrangements

Explore the differences between supporters and appointed decision makers

Apply practical strategies and access resources to embed supporter roles within your organisation.

Don’t miss this opportunity to strengthen your approach to inclusive person-centred care.
To find out more email education@carersnsw.org.au
Register here

Trauma Aware, Healing Informed Care for Forgotten Australians and Care Leavers (webinar)
2025-12-10 14:00 - 15:30, 2025-11-26 14:00 - 15:30 | Online
Free training webinars are available for aged care staff on Trauma Aware, Healing Informed Aged Care for Forgotten Australians and Care Leavers. With the Strengthened Standards and new legislative requirements to provide trauma aware, healing informed aged care, this work is more important than ever. The Real Care the Second Time Around Project worked alongside people who identify as Forgotten Australians or Care Leavers to co-design the training and resources.
Real Care the Second Time Around Project
This webinar is part of the Real Care the Second Time Around project, designed to support aged care providers to provide trauma aware services for care leavers, and to give Care Leavers practical information about the questions they can ask and what to expect in aged care. The resources and training are free and are available at www.realcaretoolkit.com.au. The training and resources will assist any provider wishing to apply for specialisation under the Verification Framework. The Real Care the Second Time Around Project has been developed by Helping Hand Aged Care, Relationships Australia South Australia and Flinders University.
Forgotten Australians and Care Leavers*
Forgotten Australians and Care Leavers refers to the 500,000 children that were placed into institutional and out-of-home care in Australia in the last century. Of this group, 7,000 were former child migrants, 50,000 were indigenous children from the Stolen Generations and over 440,000 were non-indigenous children. Forgotten Australians and Care Leavers often face barriers to accessing aged care and the idea of requiring care as they age can be deeply retraumatising as their experiences as children in care were often traumatic.
*We respect that not everyone will identify with the terminology ‘Forgotten Australians’.
Audience: The training is suitable for everyone working in aged care. While there is a focus on residential care, the learnings also apply to home care.
Cost: Free to attend
Any questions, please contact clewis@helpinghand.org.au
Multiple Dates: Each of the following webinars are the same – you only need to attend once.
Wednesday 20 August 2025, 1:00pm to 2:30pm Sydney time (here)
Wednedsay 17 September 2025, 1:00pm to 2:30pm Sydney time (here)
Friday 15 October 2025, 2:00pm to 3:30pm Sydney time (here)
Wednesday 26 November 2025, 2:00pm to 3:30pm Sydney time (here)
Wednesday 10 December 2025, 2:00pm to 3:30pm Sydney time (here)

Associated Providers under the new Aged Care Act (webinar)
2025-12-10 14:00 - 15:00 | Online
This webinar is hosted by the Department of Health, Disability and Ageing in collaboration with the Aged Care Quality and Safety Commission.
We will cover what ‘associated provider’ means under the Aged Care Act 2024 and how organisations can deliver government-funded aged care services as an associated provider.
There will be an opportunity for Q&As
Register here

Understanding severe weather information for CHSP providers (online)
2025-12-08 13:00 - 14:00 | Online
Accessing and understanding severe weather information to help CHSP providers plan and respond.
This education session is provided by Bureau of Meteorology in partnership with Carers NSW. The webinar will explore:

Why it’s important for CHSP providers, clients and carers to understand weather information
How everyday weather can become hazardous
Interpreting weather forecasts and warnings, exploring both flood and heatwave as weather and hazard examples
Useful tools and resources for weather and emergency information and planning

For any questions about the event education@carersnsw.org.au
Register here

First Nations Elders Wellbeing Conference
2025-12-08 09:00 - 2025-12-10 17:00 | NSW
The 2025 National First Nations Elders Wellbeing Conference will be a transformative event, bringing together aged care professionals, service managers, and frontline workers to engage in crucial discussions about the landmark changes introduced by Australia’s new aged care reforms. This conference provides a vital platform to network, share insights, and collaborate on the implementation of these reforms, with a particular focus on My Aged Care’s consumer-directed care model, the Support at Home program, and the single assessment service. These initiatives are designed to empower frail older individuals living in the community by offering greater choice, control, and independence over their care, allowing them to live safely and with dignity in their own homes.
The conference will delve into the successes and challenges of these reforms while exploring culturally appropriate models of support and engagement, ensuring that First Nations Elders can live life on their own terms. Acknowledging the power of storytelling within Aboriginal & Torres Straits communities, the event will highlight how cultural practices can foster healing and build stronger community connections, setting a path for the future of aged care services.
A central theme of the conference will be the continued empowerment of First Nations Elders, ensuring they have true “choice and control” over their care. Attendees will work together to create culturally respectful, adaptable resources and tools to navigate the evolving landscape of community services, disability, and aged care. This collaboration will ensure that First Nations Elders are equipped to make decisions that reflect their personal needs, values, and aspirations, allowing them to live with respect, autonomy, and safety.
​This conference aims to highlight the eight priority areas which My Aged Care clients identified as important to them, based on the survey results outlined in the Consumer Experience Report (CER) for home-based and community-based aged care services. These priority areas include but are not limited to: control, Interpersonal interaction, Flexibility, Local residence in Country, Affordability, Administrative and financial literacy, Safety and Timeliness of service provision. Aboriginal and Torres Straits Islander Elders and their families would more likely access aged care services when it allows them to stay on Country, being cared for by their own mob and the ability to maintain their connection to country, culture and community.
​The conference will also be a great resource and avenue to identify models of support and engagement that reflect various cultural practices of our communities, to ensure that First Nations Peoples who are frail aged can live life their way. Sharing stories and story-telling is so strong in Aboriginal communities, in that it leads the way to support healing in our community so we can move forward and get things right. Reflecting the importance of culturally respectful planning resources and tools to adapt the changes in community services, disability and aged care sectors, that is our Elders will have “choice and control” over their own lives and empowered to make decisions for their own care, according to their personal needs and wants.
Furthermore, the conference also aims to give a voice to frail aged, over 50 years old Aboriginal and Torres Straits Islander Elders and their family carers to share their needs, their concerns and share their story and experiences. Similarly, this conference presents a chance for Aboriginal and Torres Straits Islander frontline aged care support workers, mainstream community and allied health workers serving First Nations Peoples who are frail aged, to engage with industry leaders and peers, learn cutting edge innovations and techniques as well as hear firsthand experiences from Aboriginal and Torres Straits Islander Community Elders . The conference will also examine innovative ways to activate and engage family carers in employment opportunities and challenge delegates individually and collectively to identify the way forward for their organisations. This conference is for anyone who is interested in strengthening and upholding the rights of our Elders. With a rich diversity of speakers, delegates and exhibitors, this two-day conference will empower you, inspire you and invigorate your passion for supporting your clients to reach their goals of keeping their independence and stay at home for as long as they can, stay on Country as safe as they can.
The 2025 National First Nations Elder’s Wellbeing Conference focuses on how service providers are finding ways to deliver high quality support to First Nations peoples who are frail aged in the My Aged Care context to tackle some of the difficult issues that have threatened to derail the delivery of My Aged Care in our communities. The conference themes include:

Control Over Health & Wellbeing

Community Living – housing and supported living accommodation

Residential and Centre-based Day Respite Services

Mobility & Transport

Life skills, education and employment

Aged Care Workforce Sector Development

Geriatric Nurse Patient Ratio in Residential Facilities

Technology & Innovations

Reablement

The conference will highlight how service providers are working together, with government and with Aboriginal and Torres Straits Islander peoples and their families to find innovative ways to address the above topics. The conference will include keynote speakers, practical workshops and concurrent sessions as well as yarning circles and interactive panel discussions.
The conference is not politically based, rather should be seen as an opportunity to access information that is not readily available. The conference envisions that partnerships and working in unison should form the basis of closing the gap in Indigenous disadvantage, particularly in Aboriginal & Torres Straits Islander peoples whose living with a disability.

WHO SHOULD ATTEND​

Community Support Workers and Aged Care Workers

Indigenous Community Workers

Aboriginal and Torres Straits Islander Elders

Nurses, Doctors, Psychiatrists, Social Workers and Allied Health Workers

Community groups and Human Rights Enthusiasts

Family relationship workers

Elders and Community leaders

Indigenous women’s and men’s groups

CEOs, Executive Management, Program Managers

First Nations groups, Human Rights Enthusiasts

Government and Non-Government Organisation Representatives

Field, Remote & Rural Health Workers

8 to 10 December 2025, Gold Coast
Register here

Accessing Aged Care Services (online session for community)
2025-12-04 13:00 - 14:30 | Online
Delivered by Carers NSW.

My Aged Care is the main entry point to access government funded aged care services in Australia. There are a wide range of services and supports available to support older people to stay at home longer, including respite. However, many carers find the aged care system to be confusing and difficult to navigate. Join us for a discussion on what services and supports are available, choosing a provider, fees and charges, and who can help you get services in place.
For further information email education@carersnsw.org.au
Register here

Strengthened Quality Standards: Home care (online workshop)
2025-12-02 11:00 - 12:30, 2025-11-18 13:30 - 15:00 | Online
The Aged Care Quality and Safety Commission is running free online workshops on the Strengthened Quality Standards. These sessions are designed for Home Care service providers.
The workshops provide an overview of the structure and requirements of the strengthened Quality Standards, and how they can be applied in your service setting.
The session uses a detailed case study to explore the application of the Standards and key considerations for providers. While specific Outcomes and Actions are considered as part of the case study, we will not be discussing the application of the Standards to individual service settings. The session does not cover all the Outcomes and Actions of the Standards, but draws on key elements relevant to the case study as an example of how providers might consider their obligations.
The session provides opportunities to discuss approaches and ideas with other participants.
Various dates to choose from:

5 November 2025, 10:00am – 11:30am (AEDT)
18 November 2025, 1:30pm – 3:00pm (AEDT)
2 December 2025, 11:00am – 12:30pm (AEDT)

Registration here .
Login to your ALIS account (Aged Care Learning Information Solution) and click Live Learning Sessions.
Overview of Commission’s Live Learning Sessions here

Invox National Care Partner Forum (online)
2025-12-02 10:30 - 14:30 | Online
The December National Care Partner forum explores early lessons from the first 30 days of Support at Home. Four hours online designed for care partners, coordinators and team leaders.
Join the experts and your colleagues online to discover practical ways to adapt your Care Partner approach.
Presale Tickets: $365
Register here

Supporting carers in the palliative care setting (online)
2025-12-02 10:00 - 11:30 | Online
Supporting someone at the end of life can be a challenging and stressful time for carers.
Supporting Carers in the Palliative Care Setting is designed to build the confidence of residential aged care staff, palliative care teams and other palliative care professionals in supporting family and friend carers of patients/ clients/ residents who are approaching their end of life.
The training will explore:

Who carers are and what they do

The NSW Carers (Recognition) Act 2010 and its purpose

The support needs of carers in palliative care settings

Services and resources to support carers.

For further information email education@carersnsw.org.au
Register here

Developing Growth Strategies: Support at Home online workshop
2025-11-27 14:30 - 16:00 | Online
EY will be holding a series of free Support at Home online workshops to assist providers in preparing for transition on 1 November 2025. These workshops are aimed at sharing practical tips, tools and guidance to providers on key areas of concern identified through the Aged Care Business and Workforce Advisory Service. For any questions contact agedcareadvisory@au.ey.com
Register here
Providers can select to participate in workshops that are most relevant to their needs:
Managing Costs and Setting Prices
Understanding cost drivers under Support at Home and how to set prices
Thurs 25 September 2025, 2:00pm to 3:30pm (AEST)
Tuesday 7 October 2025, 2:30pm to 4:00pm (AEST)
Approaches to Business Cost-Out
Identifying cost reduction opportunities
Thursday 9 October 2025, 11:30am – 1:30pm (AEST)
Governance and obligations
Navigating governance requirements under the strengthened aged care standards
Friday 17 October 2025, 1:00pm – 2:30pm (AEST)
Digital Uplift
Readiness for digital reporting obligations and broader technical basics
Friday 24 October 2025, 1:30pm – 3:00pm (AEST)
Workforce Management
Strengthening approaches to attract and retain staff and deliver workforce training
Friday 7 November, 1:00pm – 2:30pm (AEST)
Developing Growth Strategies
Identifying opportunities for organisational growth
Thursday 27 November, 2:30pm – 4:00pm (AEST)

Reform Update & Our First 4 weeks in the new Aged Care Act (webinar)
2025-11-26 13:30 - 15:00 | Online
Join us for a reform update webinar with Enkindle Consulting. Hear & share insights from the first 4 weeks of the new Aged Care Act plus key reform updates in this 90-min webinar.
In this session, we’ll not only cover the latest updates across the reform agenda, timelines, and resources, but also take a closer look at the first four weeks of the new Aged Care Act in practice. Since commencement of the Act on 1 November 2025, this webinar will provide the opportunity to hear and share insights into how providers are navigating the early stages of implementation. You’ll walk away with a clear picture of where the reforms stand, what’s changed, and what needs your attention now.
What we’ll cover:
· The status of the new Aged Care Act and Regulatory Framework – insights from the first four weeks after commencement
· Summary of Updates from the Commission and Department
· Update on Resources and information available to providers
· This session is designed to give you confidence that you are “up to date” with all matters on the new Aged Care Act.
Facilitator: Enkindle Consulting
This webinar is brought to you by Ku-ring-gai Council and Your Side.
Register here

OPAN: End of Life choices (webinar)
2025-11-25 13:00 - 14:00 | Online
The new Aged Care Act recognises the right to quality palliative and end-of-life care. This ensures older people can make informed choices about their care and approach the end of life with dignity and support.
This panel discussion from OPAN, the Older Person’s Advocacy Network, will explore what quality end-of-life care looks like in practice – from planning and decision-making to palliative support and bereavement. They’ll discuss how the new Act strengthens older people’s rights, the roles of providers and advocates, and how families and carers can access information, services and support to ensure care aligns with a person’s wishes and values.
Register here

Managing Vicarious Trauma and Burnout: Strategies for Resilience and Wellbeing (online)
2025-11-20 13:00 - 15:00 | Online
Understand the challenges of working in the aged care sector, including the vicarious trauma of exposure to the trauma or suffering of others. Aged Care workers may experience high work loads, competing demands, challenging behaviours across families and individuals and limited resourcing.
The workshop should help understand and identify Vicarious Trauma, and the strategies for prevention.

Learning Outcomes

Understand what is Vicarious Trauma, and the differences between Psychological Trauma, Burnout, Stress and Compassion Fatigue
Identify how Vicarious Trauma may accumulate in the work they undertake as aged care workers, and explore this from within the group
Identify signs and symptoms of Vicarious Trauma and how it may present
Explore evidence based strategies for the prevention of Vicarious Trauma, including reflective practice, education and support, debriefing frameworks, resilience building strategies
Identify tools and frameworks that help measure your levels of Vicarious Trauma ongoing as a prevention strategy
Understanding and managing your own wellbeing and building self care strategies

Suitable for:

Aged care workers involved in home assessment
Care coordinators, case managers
Allied healthcare workers
Support workers
Other workers such as intake officers, receptionists in the aged care setting

Facilitator: Relationships Australia Victoria
This workshop is brought to you by Ku-ring-gai Council and Your Side.
Register here

Invox: Emerging Financial Risks & Opportunities (online)
2025-11-20 10:30 - 14:30 | Online
Online panel discussion with live Q&A.
The pricing model is changing and risk is moving to providers. You’re being asked to do more without clear rules or guaranteed funding. With version 4 of the Support at Home manual now released, the question isn’t whether the rules are shifting, it’s how you adapt before they hit your bottom line.
Business as usual won’t survive the next three years. You need to understand what’s different and how to manage the changes.
This Essential Briefing is about finding the emerging financial leaks, pricing smarter and giving boards, managers and frontline staff the clarity they need.
Cost: Pre-sale tickets $475 (discount ends 2 October)
Register here

Understanding and Supporting Carers (online)
2025-11-20 10:30 - 11:30 | Online
Do you or your employees engage with carers? Are you aware of supports that may meet carers needs?
Supporting carers is essential to effective community care. Increasing carers capacity to provide care may enable the people they care for to continue living and participating in the community. Supporting carers may also help to strengthen the relationship between carers and the people for whom they care, helps families, and affirms the contribution carers make to society
This session is designed to give service providers an understanding of the needs of carers who care for a family member or friend with disability, mental illness, drug or alcohol dependency, chronic condition, terminal illness or is frail.
Understanding and Supporting Carers provides:

A comprehensive understanding of carers in society, the impacts of caring, the diversity of carers and their caring experience, and the importance of identifying carers in ensuring their access to support services.

An understanding of the NSW Carers (Recognition) Act 2010, its purpose and what this means for how your organisation engages with carers

An awareness of Carer Gateway resources that support carers in their caring role

This session is delivered by Carers NSW. For further information contact education@carersnsw.org.au
Register here

Identifying and responding to elder abuse (online)
2025-11-19 10:00 - 11:30 | Online
This course is designed for anyone working in an organisation involved in customer service and community contact.
You will gain knowledge in:

The role and work of the Ageing and Disability Commission
The different types of abuse, neglect and exploitation of older people and adults with disability within the family, home and community.

The webinar will include case studies and time for questions.
Guest speaker: NSW Ageing and Disability Commission (ADC).
The NSWADC handles reports about older people and adults with disability who are subject to, or at risk of, abuse, neglect and exploitation in their family, home and community.
Hosted by City of Ryde Council. If you have any questions, please contact Community Services team via community@ryde.nsw.gov.au or call 9952 8222.

Register here
